Total Mechanical Systems

Cheryl S.

Saw that they worked with Costco so I called for a water analysis for my home system and wanted to find out if they might have something better or more efficient to handle the hard water from my well. After giving my information to the person on the phone who sets up the appointments I was asked if anyone else resides at my home. When I said my husband also lives here she immediately responded with....he must also be present or we will not come. I asked why and was told whoever lives in the home is financially responsible and must be at the meeting. I told her that I own the home...I am the only one on the deed and I would be the responsible party. Did not matter...if my husband isn't at the meeting they will not come. (Are we back in the 50's?) Although stunned at that remark, I continued setting up an appointment since my husband would probably be here anyway. She then said another weird thing which I asked her repeat because I thought I heard it wrong....""if you buy a system from someone else besides us we will not install it."" I never asked that question. After making the appointment and thinking over the conversation I'm cancelling my appointment with them. I own my home worth over $1,000,000, fully paid for, I am the only name on the deed, I have an excellent credit rating and they are making an assumption that I couldn't possibly be trusted to be financially responsible for a bill? Are they assuming that I can't pay? I would label that discrimination and I will not work with such a narrow minded company like this. I would not trust them to put anything in my home.

In response to Total M. reply....
I am the decision maker for my home and I am the one that asks the questions. I have been a homeowner for 45 years and by the way, I am the owner of this house. I told that to the person making the appointment. She actually said ""whoever LIVES in the home is FINANCIALLY RESPONSIBLE and must be at the meeting or we will not come"". Your response of ""It has nothing to do with financial stability or responsibility"" is ridiculous. As far as I am concerned, I was being told that I am not trusted to pay and now your response also says that I'm too stupid to comprehend the information or ask appropriate questions by myself. You have insulted me. If you ""treat every appointment and homeowner with the same level of respect and appreciation"" as you noted in your response then.... GOOD LUCK

Ronald R.

Office is on point and very helpful! Was is a jam and they made everything ok! Will use them for years to come.

Donald O.

TMS, the only reason why I'm not giving zero star is because there is no option for it. This company shouldn't be doing business concerning heating systems, unless you want to be left in an icebox with no help. I met this company through Home Depot after purchasing a home for my family and needed a new system that works for both heat and cooling. The sales guy that came to our house was a okay at first but turned out to be a liar and a jerk. He proceeded to tell us that he has the system at his house and it worked great for him, also that he never needed a backup heat source. We had the old radiator/steam system for heat and I asked him if there would be a problem to remove them and convert to their split system because I have two young kids under 5 and the radiators have possibly of lead paint, also they get very hot. He told me it's fine I can remove them. We have a 2000+ square feet home and downstairs (kitchen, living, dining and office) he told us the 24 should work perfect for our heat, we agreed and they later called and told us the other customers have been complaining that the 24 is overheating so they will give us a 12 instead. I kept asking if this will be good for this area given the size and even the superior on the day of install told me I'm fine. Now that the old radiators are gone and we tried using this unit it doesn't work. Downstairs is an icebox. We reached out and they kept giving us the run around and then told us to reach out to Home Depot. After about a month of back and forth they told us that we can go back to the initial size 24 that we ordered but this would void our warranty. I even asked them if we couldn't get another 12 on the other side of the room to balance everything out and they kept telling us that they would have to remove the warranty. So they don't want to be responsible anymore for this unit if we go that route. How can you sell someone a product that suppose to work and after it doesn't you want to go back to our initial but have to remove the warranty. I seriously wonder if you guys have a family and if the shoes was on the other foot what you would do. Because of this company we can't move in the house and have to be waiting for warm weather because it is so cold. My youngest is 5 months and I explained all this but this company seem not to care about nothing other than profiting off hard working people trying to survive. I even went as far as to tell the guy to come and remove the stuff from our house and he told me ""that's not how it works, and that my wife didn't read the fine print"". What kind of bs is that. I could go on and on about my experience. I wouldn't recommend my worse enemy to this company. No human should be treated like this and a lot of us wont understand until we have to go through it. Do better.

Mike G.

This company has the worst customer service. I made an appointment with them. I left work to be there, and they never showed up. When I called the woman at the office, she gave me an attitude. I wrote to the manager and never heard a thing. Absolutely terrible customer service, Find someone else, These guys are awful!

Eternity Row X.

Via Lowe's, the Furnaces venting was not assessed for compatibility. There was damage to my home because of condensation. TMS did not get the paperwork done through a town's inspection permit department.

Go elsewhere- avoid TMS and Lowe's

S L.

I had signed up for their annual service program earlier in the year but called to schedule the inspection in August for September. Due to a required doctors appointment on the day their inspection was to be performed I canceled the appointment at which time they requested from me a suitable reschedule date to which I responded but never heard back from them so i waited a week or so no response ..several more emails to them were ignored finally I requested a refund no response again. I then sent them another email saying this would be my final request to which they said they would process a refund again nothing..last week or so I emailed them again asking them for the status of my refund as they had said last month it would take 7-10 now if was like 17 days nothing....they confirmed that they had put the request through on Oct 11byt would try again and again nothing ......I have no alternativ other than reporting them to the BBB for starters..something pretty simple elevated to more than it should have been....I should have read these reviews prior just a very difficult company to work with!....all the reviews say pretty much the same service is ok but poor or worse communication and total disrespect of their customers by CS dept.

Roz R.

Please do not use this company. The installers were delightful, did their very best..... BUT the salesman and the ""management"" turned out to be incompetent and disorganized. Absolutely no follow up available, in fact our emails and phone calls go unanswered. The inspector noticed that a ground wire was missing, TMS will not respond. It takes three minutes for the warm water to get to the kitchen sink - which is directly over the on-demand heater and they will not even advise on how this could be improved.
For your safety, please do not use this company, they are very unpleasant and do not have the skill to do the job.

Donna B.

I used Total Mechanical Systems for a simple dishwasher installation two months ago. Although the price was very high ($600), I needed the work done and hired TMS to do it. The plumber who did the installation failed to connect the drain hose (!) so water flooded my subfloor and basement for two weeks before it was discovered. There is now mold growing in my house and the mitigation (quoted by ServPro) and reconstruction costs are breathtaking! Despite numerous calls and emails, TMS has failed miserably in correcting their error and the damage to my home. Scott Way (plumbing manager) and Andre LaFrancoise (general manager) are like puffs of smoke that nobody can seem to find to rectify this issue. Do NOT use this company! It seems that I will need to pursue the matter with Attny. General Tong's office for consumer protection.

Mike S.

I was trying to get ahold of your propane service manager for a job, 27 years in the business, never got a call back, tried for 3 days, still no call. Don't know if you're still hiring, but I tried.

David J.

So here's my horror story with these people. My best friend had No issue at all when system was installed in 2017. Getting them to do the yearly maintenance and keeping set appointments was tough but she did always get it. Now 2023 comes along and she ask me again to be there when they come to let them in and somebodies there if they need anything. Plus the system was down 100% and she needed to know why it wasn't and to have it fixed. When the tech showed up he started with the outside part. He was polite and said he would figure it out. I hung outside w him as he was doing the inspection just Making small talk. He shows me one of the circuit boards was burnt And that was the problem. Makes sense. He said he needed to inspect the compressor to make sure that was ok and the other 2 circuit boards also. At this point he states he thinks it was caused by rodents. Im still outside but added this whole time we are talking I'm about 20 ft away at the outside table. I didn't want to seem like I was breathing down his neck. He tells me all 3 boards are burnt and it was 100% done by rodents and sadly wouldn't be covered under warranty. I asked how he knew it was rodents and he said oh the wires are chewed. As I started walking over he start putting the covers back on so I didn't see the ""chewed wires"" At the time it wasn't even a thought to push to see them. He was so nice I believed him. Well as soon as it was all closed up he immediately starting pushing to sign to purchase a new one And set up an installation date as this was their slow time of year. If my friend waited she could wait months to get it done. 3 times he asked if she said yes as I had called and texted her and was waiting for a response. I finally told him she was on a tight budget and I doubt she would be agreeing to anything without reading finance terms and thinking about. So he leaves. Me and her discuss it and I tell her after he left I looked at all wires and they looked perfect to me that she should have a second person come look for rodent issues. She did and There was NONE!!!! So warranty place sent a new company out to see if it would be covered and new place informs her 100% no rodent issues and all that is needed is new circuit boards and it will be 100% perfect. Warranty will cover it.-
SHAME ON THESE PEOPLE!!!! Trying to scam my friend out of $6,000!!! So glad my gut told me something wasn't right!!! He was too pushy. Please do not deal with these people and always get two quotes for any home repairs or additions if neither makes sense get a third one!! Absolutely disgusting with what these people tried pulling and yes I will be contacting Home Depot also because their name is connected to this company!!