Total Maintenance

Robert P.

I was helping my father-in-law get some major electrical work on his house. I made an inquiry on a Friday on RCTM's website. They promptly called back on the phone number that I had provided, and made an appointment to come out on Monday between 9 and 12. I told them to call ahead when they were coming, because my father-in-law's house was a couple of blocks from my own, and I would meet them there. I had heard nothing by 11 AM on Monday. I called RCTM, and the receptionist told me that the technician was at another job, but that I was next on the list, and he would call ahead, as requested. By 12:30 PM I had heard nothing, so I called RCTM again. This time I got a different receptionist, and she told me that the technician had been to the house at 9:10 AM and no one had answered, and that he had tried to call, but was unsuccessful. I said what number did he use, and she provided my number with two digits reversed. I asked why wasn't I told this at 11 AM, and the receptionist said that she had ""just come on the job"" and didn't know what I had been told previously. She offered to reschedule. I told her that I had taken the morning off from work for this appointment, and that I wouldn't trust them again. I would get another contractor. If RCTM can't even communicate effectively among themselves, why should you trust them either?

Susan W.

Had great service today from Bobby doing my annual heater check. He was very personable and professional.

Bruce G.

Good honest service. On time. Explained everything.

Joshua R.

Phil helped us out with our AC and super fast! The issue was small he made the fix. Then he also volunteered to look at the unit in the attic just in case, will use them again!

Deborah W.

We have been using River City Total Maintenance for many years and are club membership users. Recently, all in one day, we had plumbing and A/C issues. The plumber, George came out the first day I called and was so helpful in determining where the leak was coming from, fixed it and installed a new kitchen faucet. The next day he came back to install a new toliet we had purchased. He is very knowledgeable, does great work, and I would not hesitate to recommend him.
Also, whenever I call the office, the ladies who answer are so friendly and helpful. Thanks River City Total Maintenance!

Elizabeth R.

Very professional and easy to work with.
I called and within a few hours of calling someone came out to the house and fixed the AC problem.

Stephen W.

So after several weeks and close to $900 ""thrown away"", I am still waiting for the General Manager to contact me, as I was told he would over a week ago. Guess his comments on 9/24/2016, ""... sorry you felt we didn't communicate well with you, and for that I apologize. I will be addressing this with my staff to ensure this never happens again"", might mean more if I had actually heard from him as I was told I would. The comments also did not address the price issues or the fact that the ""fix"" that I paid close to $900 for was seemingly unnecessary. Glad that I was able to find a reputable HVAC company that was able to properly diagnose the issue and fix my A/C for a price less than 1/3 the price quoted to me by River City. Maybe the worst customer service I have experienced in a very long time.

Lauren B.

DO NOT use this company. I have never reviewed a company in my life and I could give you my long sob story, but the point is just DON'T.
Nice crew, but it's all a sales pitch. Abnormally high repair prices for same exact work, quotes $2,000 to 3000+ higher than well respected companies in the same area.

Christian B.

Total scam. I called them for a routine check up on my 3 year old unit as it was freezing up. They came out to check it out and told me that I had a blockage and that I was missing a major component of my A/C in that it ""was never installed correctly"". The total come to $4300----I got a second opinion. Ends up I had simply let my inside filter get too dirty and it wasn't getting full air flow thus causing the freezing. I spent $5 on the filter and it works perfectly. Stay away unless you want to get screwed.

Mary M.

Run from these guys. I had a contract with them to service my AC. It was August and my AC went out. I called them every day for 4 days and while the person answering the phone assured me that some one was coming out, no one did, nor did I get any call from them with any explanation. I called another company, and they sent out a tech within an hour. I will never do business with this company again