Topgun Plumbing

P K.

Al responded quickly to my request for an estimate. Came out to my place, walked the loooong driveway with me down to the water meter. Answered my questions about the meter and shut off. Measured for a potential water line replacement. Patiently answered all of my questions that day and later on the telephone. Provided a complete estimate in 24 hours which included an option for repair vs. replacement. His professionalism, kindness and attention to detail were above and beyond. First class all the way.

Jim K.

Great. Al quickly scheduled an appointment, arrive on time, efficiently performed the job of installing a min tank hot water heater we provided into existing pipes, and explained everything he did and our complex plumbing system. Price was competitive or lower than the other estimates (4) we received.

Warren G.

We had a leaking water line outside of our house. Al came out promptly despite a busy schedule and had a crew out quickly to establish a temporary line and bypass the leak. We ended up replacing the line and the work was done excellently - with care and promptness. This is an outstanding company!

Sanjay G.

Provided clear and honest communication about the problem we hired him to fix and helped troubleshoot additional issues as well. Friendly and helpful.

Dom O.

I really appreciate the Outstanding service here! I called them on Sunday evening and Eric came by the next day to fix my garbage disposal and we were all sorted by early Monday morning! He saw that the disposal was installed poorly and was able to fix it immediately and they didn't take any payment for their amazing prompt and super helpful service! Eric was very professional and kind!

Angela C.

Noticed a leak coming from upstairs kitchen sink area last night and water dripped to the downstairs room. I called a local plumbing company that I had worked with before and reached their after hours answering service. I was told they would call me back in the morning. I nervously waited till their office opened at 7:30am this morning to call them again, turns out they are all booked today so no appointment available. I was in a panic mode and literally called/emailed/yelped 15+ companies through Yelp and Angie's list. Got some flat out, ""no. we are not available today"", and some non committal, ""maybe, we'll let you know some time"", to others more helpful (an honorable mention/shout out to Bee's plumbing who scheduled me for first thing tomorrow and they were very understanding when I later called them back to cancel as I found Top Gun).

I dialed the phone number for Topgun plumbing around 11am, reached an answering service. I left my info, not really expecting an answer today but to my surprise, Al called me back within 30 minutes and we scheduled for 1-2pm. I know that the scheduling is hit or miss as no company can really control their schedules in this line of work, so just thought I was lucky today.

He showed up on time, has a large truck that carries what he needs. He was professional and courteous. He gave me a write up after looking at the situation and explained the items very well. We actually asked about another plumbing problem (downstairs bathroom sink also leaking) , that he looked at and said he can fix it during today's visit. He finished both jobs in about 1.5 hours, and double checked to make sure both sinks were working without leaks and left the areas clean. Because of COVID, we purposely stayed 6 feet apart, wore our masks and when i asked him some plumbing questions, he was very patient in answering them, and gave straightforward answers that a non plumbing person like me can easily understand. The total cost came up to be $415 today. Plumbing repairs are definitely not cheap around here but the overall experience was really good , from the initial phone call to completion of the repairs, so to me it was worth the cost to just get them done timely. This is coming from me who has had prior bad experiences with no shows, delays, and one time someone had to go to the store to look for a part for 2+ hours, then came back and charged me time for those hours (after they had previously come by a few days before to give me the estimate...you'd think that they would have prepared the right part before they show up to actually do the repair...). So I'm definitely keeping Al- Topgun's number for future reference.

Michael W.

The main water shut off valve inside our house had a dripping leak. Top Gun Plumbing came to our house the next day. They looked at the shut off valve and determined that the nut was loose. The plumber showed me how to tighten it, and didn't even charge us for the call. We had them several years ago for a plumbing project, and they were excellent then too. They were very professional. I referred Topgun plumbing to my neighbor for a water line leak a while back, they were also very satisfied with the work.

Reuben D.

Five stars on service - Quick response time (they came in 30 minutes from calling, whereas other plumbers gave me an appointment after a week! - which doesn't help when you have an emergency kitchen drain clog). Very courteous and professional service! They knew exactly what needed to be done, answered my questions and didn't try to upsell me on anything. Very happy with the work and results. Only downside is the cost - it cost me $425 for a 15 minute job to unclog my drain. That seems pretty pricey. Perhaps I am in the wrong profession and should take on plumbing :-)

Christina R.

Amazing customer service and the best price! Al and team came within 45 minutes to fix the outdoor water leak- very efficient and thorough on the details of the job that needed to be done! Will definitely save them on my contact and refer Al and team to friends and family! Thank you Al!!!

W S.

First I called my friend who is a plumber and he was out of town. So I called around for someone to replace an exterior faucet. TopGun was willing to come out and replace it. They did what looked like a good job installing it. The old one leaked so after installing the new one they checked the pressure and told me it was too high and that I needed a new pressure valve for $800. My pressure valve was old but 5 minutes on the internet and I realized all I needed to do was turn the screw to adjust the pressure. So... it didn't need to be replaced it took 5 minutes total to adjust. Cost for the faucet was $350+ which is high for the market. Could have thrown in a 5 minute adjustment instead of trying to upsell replacing the pressure valve (I already suggested other things to upsell). In the process for removing the faucet they removed the heat tape for the pipe, when they putting it back they did so without putting the thermostat against the pipe. As a result he heat tape was useless until I fixed it. Good thing I caught it before it got too cold. Where does that leave me, with a working faucet and trust issues. I would not work with them again. If you are going to send out an experienced plumber with an apprentice the experienced plumber should inspect the work of the apprentice rather than focusing on upsell only.