Tony's Plumbing

Abe W.

We just severed our relationship with Tony's Plumbing after several years. We just couldn't put up with their shenanigans any longer. We are high volume users of plumbing services and have given Tony's a lot of business (paying regular rates without getting any volume discount). There are many issues with Tony's which you should consider before hiring them:
1. Large competency variance between plumbers Tony assigns. Some are good and some are less competent than a handyman. Tony does not provide sufficient oversight to make sure your job is done right Depending on the luck of the draw you may end up with a very poor job.
2. Prices are high but worst yet, inconsistent. If you hire them by the hour you may be paying for a technician taking a nap in his truck (one of our managers actually caught a technician sleeping in a truck while on the clock). Getting a firm estimate from Tony doesn't mean he will honor it when the job is finished.
3. Scheduling Issues. Don't expect your job to be important to Tony and don't expect him to accommodate you. They have no appreciation for your business.
There are many good plumbers out there who will appreciate your job. Save yourself the frustrations and go elsewhere!

We couldn't let Tony's misleading and fallacious reply go unanswered:

1. Tony originally charged us for the plumber's time while he was sleeping in his truck mid-day. It was only after being caught red handed by our manager who provided Tony with video proof that he adjusted the time charge. How many plumbers have you ever seen taking ""power naps"" in the middle of the day as Tony claims. His attempt to deflect the dishonesty in his organization is transparent, disingenuous and would insult anyone's intelligence.

2. The straw that broke the camel's back occurred this Monday where we had an active leak in an occupied apartment. Tony's receptionist offered a Thursday appointment (3 days later). We asked her to ask Tony to see if he can send a plumber earlier and she promised to do so and get back to us promptly. She never called back and when we called the next day she said that she gave away our Thursday appointment (which we hoped Tony would improve on) and we would not get a plumber till the next Monday (7 days after the original call). This, of course was outrageous and we gave Tony's one more chance to make it right. Even if Tony double booked our Thursday appointment he could have assigned someone, even on an overtime basis, to right their mistake. But the bottom line is THEY DIDN'T CARE.

We never threatened to give Tony's a bad YELP review. Instead, he fully earned it all by himself!

So why play Russian Roulette with your plumbing needs. Go elsewhere!

Scott M.

We are renters in the Torrance Area. On several occasions Tonys Plumbing has been out to our residence to repair minor and major plumbing issues. They have done an outstanding job and provided service far above what we have seen from other outfits in the area. The guys working in the field have been outstanding and professional, especially Jorge who has been here several times and has always been on time if not early, professional and finished everything he started. I also want to mention the owner Tony. On bigger jobs Tony has personally showed up to the job site and taken his personal time to explain to us exactly what the job will consist of and how long it will take. I will be recommending Tony and his team anyone looking for a plumber and be calling them for all my family's plumbing needs moving forward.

Eric B.

Kevin came out this morning and helped us with a pipe leak. He was professional, efficient and found out the root cause if the issue. he went above and beyond what we expected.

Thanks,

Eric

Fred R.

I have used Tony's Plumbing for years, and called upon them again for a special job. We needed to have the gas pipe/valve under our new kitchen island stovetop moved to accommodate the installation of a downdraft. The pipe needed to be cut and re-threaded in a tight opening (it comes into the counter from the concrete slab floor). It was a complicated job, taking about 2 hours. Kevin did an outstanding job. His pride of workmanship showed in the way he surgically cut the cabinet bottom panel, installed the new pipe sections, and reconnected the stovetop to the gas valve. We are thrilled with the outcome! We highly recommend Tony's Plumbing!

Tanya W.

Super happy with Tony's plumbing. After my plumber on-site doing some other work gave me a ridiculous price for some plumbing work (that they had messed up). I called around and found Tony's plumbing. Fair prices, great work. Will call again.

Waqas A.

I had Tony's plumbing come out to look at a clogged drain. When the tech arrived and I opened the door the first words out of his mouth without seeing the job were ""Draining cleanings usually take multiple hours and that he charges $129 per hour."" I should have closed the door but instead let him try to clear it. Despite me telling him the clog was in the vent pipe and there was an accessible cleanout, he proceeded to put the snake down every drain besides the clean out which I showed him. He did this for 30 minutes at which time I told him to open the clean out and he refused. Despite me owning the home for multiple years he kept asking me for blueprints and how I knew where the plumbing pipes were. Additionally the only other option he gave me was to cut multiple holes in my wall so he could look at the pipes. He also proceeded to give me ""canned"" lines about main sewer drains and old pipes. It really felt like he was trying to make a small job into something much bigger. I sent him home at the end of the hour and paid him the $129, despite his lack of efforts and obvious gamesmanship.

For the sake of this review I want to let you know I had another plumber come out after this one and he was able to open the cleanout and clear the drain within 20 minutes.

Adam O.

I called Tony's Plumbing as I need my old cast iron pipes to be de-scaled along with having two clogged sinks and a clogged shower drain. They were very responsive and super helpful. Jimmy came out and did an amazing job on the de-scaling, and then Kevin came out and unclogged all the drains. They were professional, fast, and very affordable. I highly recommend Tony's Plumbing.

Dennis O.

Read several reviews and Submitted my quote request and I received a quote from Tony right away. Tony promptly answered all my questions and the Job was scheduled three days later just before Thanksgiving and our main sewer line was successfully cleared by the technician. Angie called me to confirm the technician was on his way that morning and she emailed me a report with the technician's notes of what he found in the main drain line. Very prompt, Professional and clean work. I would definitely hire them again.

Shauna R.

If I could I would give 4.5 stars, and it's only for communication issues. I got a text Tuesday that they would come Wednesday, but then got a call they'd come Tuesday afternoon. About 5 minutes later they called back and apologized that they misspoke and actually weren't coming until Wednesday. About an hour later they called again and said they'd be there in an hour. They had to come back Thursday to fix one part, and I was told they'd be there between 1 and 3pm and they got there at 8:15am. I'm very lucky I can stay home for these things, and grateful they were able to come out, but it seems like their internal communications need a bit of fine tuning.
Aside from that, Tony's was prompt, didn't overcharge me, and worked hard to squeeze us in during a holiday week to replace our broken water heater. With 3 kids, I couldn't imagine going another week without it. I'll likely use them again in the future, but will push for more clear communication. Thank you!

Amy T.

Back in 2015, we got multiple quotes to remove our big hunk of a water heater and replace it for a tankless water heater and Tony's Plumbing, Inc came back with the best competitive price. We were very happy with their installers. Well, speed it up 7 years later, we started to have some issues. To be fair we didn't do the annual check up since we were gone for a long while. We called Tony's again and literally a representative showed up the next day and made an assessment. They sent out George (shout out to (George!!!) who did an AMAZING job!!! Super professional, knowledgeable, and provided super customer service. He called the manufacturer and found out that we were still covered under a warranty. He convinced the manufacturer to send out the parts for free and was able to come back two days later to trouble shoot and replace the parts of our tankless water heater. I cannot thank him enough!!! I had the best HOT shower after that!!! I highly recommend Tony's Plumbing and their crew for any plumbing needs. I will definitely use them again! Thank you for your dedication and awesome service