Tony and Son Plumbing

Julie M.

My toilet was leaking at the shut off valve and the faucets were leaking on the sink. Tony came and was on time. He took off the old shut off valve which was very old and the hose into the toilet which cause a leak. He told me he didn't have enough time in the day to fix it. I explained this was my only toilet and he said ""Who only has one toilet in their house"" He then proceeded to say he couldn't put a new toilet in because who ever the idiot that tiled the bathroom floor tiled it to the toilet which is not true there was grout all around the toilet. And by the way I told him that idiot was my dead husband who was a master tile stone and brick mason. So he left to go to another job asking for $700 and said he would be back. He took the tank off and left with my check - me hoping he would be back - of course he was he went to the bank and cashed my check first. He came back put the tank back on then put new inners in the toilet asked for another $275.00 which I paid. As he was leaving the toilet ghost flushed. I called him back in he said he fixed it and then he went to his truck and the toilet ghost flushed again - I called he was at the end of the neighborhood and he left - said his work had a year guarantee. In the meantime I paid $975.00 and he quoted me $455.00. This was in March - my son-in-law fixed the ghost flushed, but it's doing it again. I have a very good plumber coming tomorrow to fix it and he told me it was the flapper that needed replace (which Tony replace but probably used an old one - not a new one that he charged me for.)

Do not use this man - I would say that he is a true con-artist and preys on widows. I made the mistake of telling him my husband passed away and then the price kept going up and up.

K8 R.

Could have been much, much better. Tony and Son installed several toilets a couple of years ago in my home. Tony ensured me that the toilets were great-favored by plumbers. Turns out the toilets he installed were Mansfield ""Alto"" toilets which were rated dead last in Consumer Reports in 2019. Needless to say, I had to hire a reputable plumber to fix all his mistakes.
As a personal aside, he could not have been ruder to me and my husband.
-Kate in Chesapeake

Zira H.

We think Tony & Son Plumbing is THE best! Tony is old school, which to us is the highest compliment you can give. He is one of the hardest working, most knowledgeable, decent, personable, professionals we have ever come across. If there is a problem, Tony doesn't give up. He calls on his well earned experience and impeccable work ethics, and gets the job done. We don't want any other plumber in our house. If we were to move out of the area, we would make flight reservations for Tony to come to our new house in our new state, that is how much we trust and respect him. Tony -!Thank you for all of your hard work!!

Robert S.

Tony's been our plumber for the last couple years. He's fast, actually calls you back and his prices are reasonable. He fixed both of our plumbing issues and they have stayed fixed.

We'll continue to use his plumbing services for sure. Happy with having him as our plumber.

Amanda R.

Tony was great, very thorough in explaining the process of replacing my hot water heater, prompt and finished the job fast. He even made recommendations to potentially save me money. I was a little concerned when he wanted payment upfront, but he explained that he has had difficulty in the past collecting payment from home owners who are coordinating services and payments via long distance, which I totally respect. He was willing to work with me to come to a payment arrangement that worked for both of us. During the replacement, he realized some adjustments would need to be made in order to bring our situation up to code and allow the new tank to fit. Surprisingly, the final bill, even with these changes, still came in within the original price range that he quoted me when I first contacted him. Communication was great and he even sent pictures throughout the process. He was very professional, accommodating, and left me feeling confident that I could contact him again for any future plumbing needs! Def recommend using Tony and Son Plumbing!

Dan C.

Tony has been my go-to plumber for a couple of years. He's professional and thorough, explaining the problem cause and how he fixed it so that it should not happen again. Highly recommend you call him. Prompt and courteous

Dennis M.

I'm completely upset at this plumber! I can't believe that this company is rated 5 stars. We hired him a few days ago to fix our problem. Problem number one: We had a leak in our main water line. There was no digging required because we had already done so but we still got charged for ""digging"", parts and labor. Problem number two: they left the entire work area dirty, they didn't pick up after themselves. I had to go and clean up a blanket and all the material they cut and did not use. At least clean up after yourselves!!! Third and biggest problem: due to this plumber's carelessness, now our entire house's main water line has dirt inside the pipes and all of our toilets and cold water lines are clogged with dirt. That's just wrong!!! We called and complained immediately after figuring out what the problem was with our water. We opened one of the faucets and a whole bunch of dirt poured out! Now our entire drinking water supply is ruined thanks to this company. They want to charge us $100 again to come back and fix the ""problem"". Their excuse: it happens every time they do it!

Totally unacceptable!

I DO NOT RECOMMEND THIS PLUMBER.

And now according to the owner, it's my fault that I have dirt inside my water pipes. Take some responsibility and fix it, it will go a long way.

El F.

Short:
-Used better parts than previous plumbers
-Was very fast
-1 year warranty
-Didn't leave the old parts laying around
-Was very polite
-Charged above market price

There was a running water sound coming from the toilet at my work (a residence). This is a toilet that I've called plumbers about before, had them come out and replace everything inside and it's fixed again for a year or so. I replaced everything myself one year but it was a pain. I called around this time, most of the plumbers I contacted didn't even have a voicemail box set up for me to know for sure I was contacting the right people. Tony was the first one that I actually got a hold of and he sounded very polite. I was able to get an appointment for the next day, he called ahead of time, he remembered my request to knock and not ring the doorbell. He figured out the issue, explained it, quoted me a price, replaced all the parts, showed me it was working and got me an invoice in about 45-50 minutes. Definitely record time. He used higher quality parts than previous plumbers. I want to be clear that he quoted me the price ahead of time and charged exactly what he said he would. I went with the price because I really don't like to complain or haggle and having a second person come in the house for a second opinion isn't an option with my patient having a compromised immune system (more people=more germs). I also typically assume that if a person sees my patient and still overcharges, then that's a non-negotiable price. The high price also can't be explained away by the cost of higher quality parts, because those parts in total cost only $25 on Amazon and he charged $215. That's $190 in labor if you're assuming that there's no contractor's discount on parts. If you're looking for quality service this is definitely a good place to call, but if you're on a budget perhaps try somewhere else.

Peter A.

I rarely write a review but this time I felt is was necessary. I called Tony on a Friday because a leak had developed in the crawl space of my house. It was about 4:30 so I knew I had to get some help before the weekend. I assume it was Tony that I spoke with and he told me he was tired and he was not going to do any more repairs this week and to call him and set up a time for Monday. I had already shut down the water for the house. I crawled under the house and found the leak and realized that I had better call him back and get on the list for Monday which I did. We had new plastic placed on the floor space about 8 months prior so the crawl space was clean but there were some areas of standing water from the leak. Some of these areas were 2-3 inches deep making it impossible to repair a pipe without having to get wet. Realizing I was not going to get Tony out there until Monday, I bought some tubing and hose clamps and crawled under to make a temporary repair on the leak. After doing this, I realized that there was another very small leak about 8 feet away from the first but in a much more accessible area and could probably be fixed while kneeling down. I did not attempt to fix the second leak but shut the water off for the weekend to await Tony's arrival on Monday. Tony did come to the house on Monday, gave my wife an estimation and then proceeded to crawl under the house and fix the leaks. He certainly had to get wet from the areas of standing water. After one hour of work, repeat, one hour of work , he presented a bill to my wife for 675.00. He said he was giving her a break as his original estimation was 725.00. He did have an assistant and he did use maybe $25 in tubing, attachments, etc and he did have to navigate 2-3 inches of water in certain areas and he did give my wife an estimation before the job was started. He also made 675. 00 for a hour of work. The fee, to me is beyond outrageous.
It is true that my wife accepted the estimation but she would have accepted about anything he said to get some running water. I called Tony to try to discuss this outrageous bill and he became very irate and hung up. My advise to anyone looking for a plumber who does not command 600/hr for his services, avoid this guy at all cost.

Claudette C.

Tony was excellent. I have a rental property in Virginia Beach that is becoming a real pain in my backside. I was contacted by the Virginia beach water company and told that 60,000 gallons has gone through my property in a very short amount of time. I contacted Tony and he was able to get out to my property within 24 hours and identify the leak and fix the issue. I think his prices were very reasonable and he was a very personable and knowledgeable fellow. I would hire Tony again before I would call anybody else. Thank you Tony for taking some stress off of my shoulders.