Tom Shell Plumbing

William V.

Beware of the Tom Shell Plumbing bait and switch scam. I asked for a repair estimate on my GE water softener with low water flow. The phone rep kindly said she would send a plumber to do an estimate. Tom's plumber came and told me """"you can't get parts for GE, Whirlpool, Sears anymore"""". He left shortly after, and sent me a shocking estimate...$1800 for a whole new water softener, when it might have just needed a cleaning. Disgusted, I did some more research and discovered that the parts for these brands are largely interchangeable and widely used, and the truth is that aftermarket parts are readily available on Amazon. I confronted President Tom Shell who then wrote, """"We can only work on Clack, Fleck and Autotrol... We never have, nor will we ever work on GE, Kenmore or Whirlpool,"""" and added, """"I would suggest calling a water softener company."""" So an implicit admission that there ARE parts available. Thanks Tom for telling me the truth, unlike your plumber. And when confronted about why the phone rep didn't tell me they only do the 3 brands, Tom wrote, """"She does not know the difference between GE or anything else. She is not a plumber"""" So the conveniently """"ignorant"""" rep lays the bait with the offer of a free """"at your home"""" repair estimate, which really will be a replacement estimate. The lying plumber comes to your home and makes the switch, trying to convince you there's no option but to replace a 3 year old softener because there's """"no parts"""". Finally, the conscienceless president offers no apology for his own company's wrongdoing, but only for mine, saying about my review, """"I apologize that you feel the need to do that."""" Then, the smart consumer fixes his water softener for a hundred bucs.

Joe M.

Very impressed with my overall experience. Tom the owner came out to give quotes for some new equipment. Coming into my home he wore covers for his shoes and was super professional and courteous. The receptionist that handled my appointment was amazing. I had a water softner put in and the work was done with great attention to detail.

Sean M.

Very professional company! Real person answered the phone, took my information, and set my appointment for the next day. When we hung up the phone I got a text with the technicians info and an email with a link to my portal account. Awesome. Next day tech called to say they finished the job before mine early and asked if they could come early. Got here and quickly diagnosed the problem I identified (dripping shut off valve) but also found a much larger problem (leaking supply line to the house). He gave me individual quotes for the repairs. I authorized both on his cell phone and asked him to replace an additional spigot on the other side of the house. All three repairs were complete in under 3 hours, including the time it took for him to go buy parts. I don't know if the prices were competitive, but they seemed current economy fair to me. Would definitely recommend them and will be calling them again whenever I need plumbing work!

Jeannine S.

Tom is a super nice guy, and I am very pleased with the service. He delivered and installed a water softener. He was punctual, clean, and affordable. I can't say enough. I highly recommend Tom Shell Plumbing.

Kim S.

Had a wet bedroom floor, hubby called Tom Shell Plumbing. Turns out that was mistake 1. Spa shower system in the master bath, developed a crack, leaking into the walls. Tech knew there was something more serious after his diagnosis & suggested a restoration co. If we knew then what we know now, Would have stopped, paid for his services & been done He was nice to stick around & wait for me to get home. He had finished w/ hubby, & hubby wanted me to help w/ our next move, have the tech explain what happened & a potential new shower head. Felt pressured, like it should be replace right away, surprise, it didn't. Came recommended, so thought we could trust them. Mistake 2. Told a new shower head would apply to deductible, as he knew insurance was going to have to get involved. We had never had to deal w/ or file a home claim in 30+ years, so didn't know any better I am particular about my showers, as I am not a tall person. Asked for pictures & description of the new shower head, there were none. Convenient? He explained what it would be like. It was installed while I was at work. Didn't see it until I got home, then it was too late. Well, it wasn't anything like we were told/wanted, looks, length or functionality. Lie #1 & DEFINITELY NOT worth $1,200 price. Ordered same day, so service call was deducted. A line to order right away. Mistake 3 The restoration co came out, a day after the plumber tech was here. That is the only thing the tech got right, going to need some major repairs. New shower head installed, then right after the remediation/demolition began. Down 2 BR's & master bath for 3 months now Finally received insurance approval for repairs. The new shower head, was NOT applied to the deductible, like we were told. Both the restoration co & insurance told us, the thing that caused the issue is NOT covered. Lie 2 Since the new shower head was not what we were told, length, looks, usage & pressure wise, we are replacing it w/ something better, more functional, when we start the rebuild process. Since I no longer need the useless, overpriced shower head, tried to return it to get my money back. I have bought other shower heads in the past & never had 1 this small or bad Started out well, person who answered was friendly & sounded like she wanted to help & cared. Exchanged a couple calls back n forth. I appreciated that. However, that is where the CS ended. I was waiting for a return call later that day or the next, didn't happen. I had to call the next day, as I didn't hear anything, to see if there was an update on my questions. They didn't even have the decency to call, to tell me, No, I wasn't getting my money back. Said I signed a contract for the work, the work was done. It wasn't the work in question, it was the product they sold us. Shower head was cheap & ineffective & not what was expected or told. Get this, was told, I could return it, for no refund. Why, so you can resell it & make a double profit? Hubby is the patient one & is not happy, wants to take them to small claims court. Needless to say, we learned some valuable lessons & learned who NOT to trust or use in the future. Thank You for the lies, lessons & taking over $1,000 of our hard earned money, for something we will never use. You hit us in the wallet, let's see w/ reviews/social media, if we can return some of the favor. Hate that this happened, I don't like doing reviews, rarely do & that I feel I need to sink to this level. I feel companies need to learn from their mistakes/practices. While potential customers, need to be aware/learn from our mistakes. If I can save 1 person reading this time & money Glad you stand behind your products/services at the cost of losing customers. Businesses are built on customer service, reviews & word of mouth. It really is sad. Where has customer service gone? Jesus hanging on a cross said in Luke 23:34.. """"Father Forgive them, because they do now know what they are doing"""" Good Luck to anyone who uses them.. Plumbers are a dime a dozen & I am sorry, they aren't even worth a penny Update: See Pic 4 Reply

Amira A.

Not very professional, walked into my house for 2 seconds wasn't even finished explaining the issue. He walked out and started working on my mainline without discussing price or plan of action. Then walks back in 10 mins later with a very high bill. Will NEVER use these guys again. I was only expecting an estimate and this guy got over on me stating he already did the work and have to pay him. Cleaned out my mainline and charged me $250! Ridiculous!!

Julie B.

Beware """"free estimate""""! Technician came in (not Tom) for a """"free estimate"""". Used a shovel to check out part of our septic system, put a snake in to see if it could move through the line (it did), and after that was done we were told that we owed $289 because """"once I have to take out a tool it is no longer free"""".

Stephanie M.

Mike was fantastic! We needed our sink/garbage disposal/dishwasher hooked up after a new countertop install. Mike was efficient, neat and on time. The job cost exactly what was quoted on the phone. We also wanted to tie into our coffee maker from the refrigerator line. Kuerig machine to do that was $$$ he designed and installed the line from the fridge with a shut off that is easy to operate and hidden from view. He even drilled a hole in the top of the coffee maker lid to accommodate the hose!!! Definitely a nice guy to deal with, reasonable prices and high quality work.

Terry R.

A couple simple routine plumbing repairs, technician break screen door handle says 'oops sorry' and was supposed to install a push open / close chrome sink pop-up. I find out after the install it only stays open - he doesn't have the right one and he says 'oops sorry' Other technician installs a hose shut off valve ($15 valve at Home Depot) a $550 repair. He already had cut a hole in stucco, so I had him preceded. Had a similar repair done a week or so later, I was done with Tom Shell plumbing, I called another certified / insured plumber he did same repair (minus the the $15 valve) - repair for $220. Something just didn't seem right. I tried to track down owner at Tom Shell to discuss the sloppy work and a repair that now seems slightly higher than similar work done A family member informed me that the one technician was released for over-charging and they were having trouble getting good help Week later, owner finally calls - pretty much says it is what it is and he can send another technician to fix the door and change out the sink pop-up assembly. I have zero trust to have another employee of Tim Shell Plumbing in my house. I have a trusted certified Plumber that does great work and is AFFORDABLE - I'm moving on from Tom Shell.

Harvin K.

Cody from Tim She'll plumbing came out to diagnose our issue with the water heater. Very professional explained what needed to be done and offered us our options. Had everything up and running in few minutes. Tim She'll moved to the top of our list of go to plumbers