Tom & Scott's Plumbing

Suzan H.

Scott's plumbing is great! I've been using Scott ever since he was starting out working for Tom. This family run business is honest and dependable. You can count on them!

roger t.

Was referred to Scott via the Plumbing Gallery. I had a grohe showery/tub parts and the prior plumber that we hired did not have the slightest clue on how to fix it and wanted us to strip everything out and go with something at Home Depot.

I am very happy with the service that we received. I received a call back the day I called in trying to set up an appointment. Scott came over to our house. He was punctual, friendly, and really down to earth to talk to. He was able to get my plumbing needs done and I had further inquired on other projects that I wanted done to my house. I would recommend this business and will definitely use them again.

Many thanks for your work!!!!

Tom D.

I found it very difficult to find a plumbing operation that had experience in working with Grohe shower faucets. I was finally directed to the Plumbing Gallery where they sell Grohe shower faucets and they referred me to Tom and Scott's Plumbing.

Scott from Tom's plumbing came out to install a new Thermostatic valve on our Grohe shower faucet. He was extremely knowledgeable in Grohe shower faucets and had it working in short order. On his way out we asked him if he knew any tricks to clean a garbage disposal in the sink. He showed us this really cool trick to clean it, we were very impressed. I won't go into detail as this is part of the allure.

I highly recommend this company for their in depth knowledge, customer service, and promptness.

Julie M.

Excellent!
Melissa returned my phone call today Dec 30th at 8:15 am. Scott was here by 9:00 am. Fixed the toilet in under an hour. I could not be more pleased. Good plumbers are hard to find. Scott is a great plumber. My dear neighbor told me to call this company and I am very thankful that I did.

Barbara R.

My husband and I have been using Tom and Scott's Plumbing (Formerly Tom's Plumbing) for almost fifty years, and every job they have done at our house has been excellent. Melissa in the office is super helpful and really tries to get help for you when you need it. All the plumbers who have come to our house over the years----Tom, Joe, Scott, Cody, JP and others---have known how to fix whatever was the problem, and they have been fair in their time and pricing.

Mike S.

Needed a plumber for a variety of plumbing needs around the house. Called a few and was not impressed. Called Tom's and Scott, got an answer on the second ring, an understanding of the scope of my needs and a plumber out at an agreed time. Now the pricing. I was expecting the typical service charges and ""add on's"" Nope, nada, zilch. So it was straight hourly rate plus any parts. Cody showed up on time, covered the punch list, noticed a potential problem and we spoke and I agreed it needed his attention. At the end, it was as stated. Hourly, no BS no add on's. I was impressed with the quality, efficiency and pricing to get this done. No hesitation in using them again or giving them a shout out with my friends etc.
Great quality work and good pricing....what more do you want!

lisa m.

I wouldn't use this company. We did and we have regrets for many reasons:

1) They worked T&M and padded the hours and overcharged us.
2) We've had many problems with plumbing they worked on and it resulted in thousands of dollars in repair to fix their faulty work.

The most recent problem is a leak in a pipe in a new shower, just completed less than 3 years ago. The cause was a screw in the pipe. Why? Mitch from Tom and Scott's Plumbing forgot to put a nail plate in front of it to protect it.

It is this type of negligent work that has caused us to regret using this company. It was also very clear to us that Scott, the owner has lost interest in the business and in neither proactive or conscientious. He constantly blames someone else for his faulty workmanship. I'd use a diff company.

Dolores R.

Cody just came to change out my washing machine box because the levers were impossible for me to move up and down. He said that he could spend 3 hours moving the box up, mess up my wall, and would put the same box and levers in as that's what's available now. So instead he WD40'd the levers, adjusted my pliers to fit the levers, and now this elderly lady can easily move the levers and have pliers to help if needed. So appreciate his honesty!!! Melissa was also great to work with in setting up this appointment. I HIGHLY recommend this company!! I have used them several times in the past and they are honest, show up when they say they will, and do great work!! Can't ask for more than that!!

M M.

Melissa in office was very professional setting appointment and following up with me to let me know Scott was on the way.

Scott was on time and very professional and knowledgeable. He patiently listened to my explanation of the situation I was having after replacing a Hansgrohe shower control cartridge and housing, and solved the problem quickly.

The details: I replaced an old Thermobalance I cartridge and housing with a new one. But then I wasn't getting hot water and I couldn't figure out why. I thought I had tried everything taking it on and off testing this and that and couldn't figure out what the problem was, and decided I needed a pro, maybe it was something more serious?

Apparently there was some orientation issue with the hot/cold spring loaded control mechanism on the end of the cartridge handle that was not working the way it was supposed to work because I didn't put it back on correctly! It was not apparent to me that there was more than one way it should go back on, it just spun around 360 degrees so how could it be wrong?!? It looked pretty straight forward to put back on, how could that be the issue?!?

I don't know how the valve control got pointed the wrong way, but Scott immediately figured that out, putting it back together correctly and then we had normal hot/cold temp/pressure. I felt foolish that I couldn't figure that simple part out, but the previous Plumber we had out couldn't figure that out either, and he wanted $1500 to put in a new shower valve!

When I heard that I suggested we get a second opinion. It was well worth paying the service call to get a lesson in control handle orientation, than paying all that money for a new valve. I thank the Plumbing Gallery in San Jose where I bought the Hansgrohe replacement parts, for providing me with Scott's number.

I also appreciated that Scott provided some advice on how to deal with a couple other plumbing related issues.

We took his card so we knew where to call in the future for any plumbing related issues.

Thanks Scott and Melissa!

Willy P.

These guys know what they're doing! I was referred by my sister in law and they were able to help me with the problem immediately and with great professionalism. They are honest when it comes to the recommendations and opinions they offer.