Tom Martin Plumbing

Lauri T.

Horrible experiences with Tom Martin and his crew.
Do NOT hire him unless you want only headaches.

I don't have time to detail all the awful experiences I had with them over the last several days, but the straw that broke the camel's back was Tom telling me yesterday that he would be back at 8am this morning to finish work on my driveway and storm drain, then when I call him at 8:15am he yells at me that I did something wrong!
He says the workers didn't show up (same thing happened as well yesterday, showed up late), and they wouldn't be here til 9:30am (after I had changed my schedule around to accommodate the 8am start).
I asked when he was going to let me know that they were not coming at 8am, and he hid from taking responsibility by saying that I told him not to call before 8:30am. However, that was in general last week, and obviously NOT relevant to today because we had scheduled today's work for 8am, so of course I could take a call today before 8:30am!

He finally apologized, saying he was upset about his workers and took it out on me.
SO UNPROFESSIONAL!

What is so disturbing is that the first time he was supposed to be here days ago, he made an appointment by phone.

When the day and time came, and 90 minutes had passed with no call, I finally called him and he said that he had forgotten about the appointment! SERIOUSLY??
Blamed it on some story about that he had left his planner in his son's truck, but when he finally showed up, he pulled out a notepad to write something down, and I saw that my name, address and the appointment time was all noted there!

Then Tom had the audacity as he was leaving that first day to tell me to write a good review on Yelp for him! I said I would do so when all the work was completed days later, but of course that's NOT going to happen now! :(

These are just 2 instances of Tom's irresponsibility and the extraordinary frustrations that I went through with him. His worker Travis seemed very nice and helpful, but did not communicate with Tom the owner thoroughly about the work Travis had done alone here, so there was extensive miscommunications with everyone from Day One.

I could go on and on - I've only shared a small part of this mess, but I've already wasted so much time dealing with these people that I have to move on. Fortunately a neighbor has given me a great referral, and the new company coming tomorrow to clean up the situation.

I tried to ignore all the problems, lack of timely communications, being late, etc. because I so much wanted this to work out. But I should have realized when the owner not only was 2 hours late to first appointment, but had forgotten the appointment to begin with, that it was a harbinger of worse things to come. :(

Russell E.

These guys diagnosed a leak I couldn't find a couple days ago. Capped the leak as short fix and then came out yesterday and today to redo piping surrounding leak and another small issue I added to the job.

I found Travis and Ron with Tom Martin Plumbing to be very friendly and very good at explaining what they were doing. They first listened as I told them what I'd done to try to find the leak and used that info to speed their search. The fix got delayed one day from the initial appointment but they communicated with me why and when they'd be out, and then showed up sooner than the new time they expected. Very responsive. Tom (owner or manager) was also communicative on the phone.

I'd use these guys again.

Ashley C.

I made a appointment about a week ago with these guys seemed nice informative then come day of no show! I work till about 3 am and to wake up at 830 is rough so for them to not show let alone call what!?! So 30 minutes after appointment time I call the ""business"" for the to tell me they forgot! They can't help me for multiple hours! Why make a appointment if you can't keep if or remember !! Never again!

Jerry C.

Called Tom about 6 months ago to fix a main sewer line in front of my house. Very messy and about 3-4 ft deep. Tom and his son dug down and replaced the pipe with VERY minimal damage to the surrounding area. The other plumber I called wanted to rip out a long hedge that runs along the area, which he would have subbed to his landscaper for another $1,000.00!, anyway very pleased with the work and customer service. Price was competitive, slightly above a the other guys BUT I didn't have to pay for a hedge removal and be stuck looking at my neighbors dead lawn!

Chris S.

This is a great company that I would highly recommend. The technician was very professional, on time and courteous. Furthermore it was obvious he knew what he was doing and didn't waste time correcting the problem. In addition the pricing was very fair. If you're looking for a good company with honest people call Tom Martin.

Marsi G.

We couldn't be more pleased with the work Sean Martin and his crew performed.
They were professional, prompt, courteous, and the clean up great. We had them replace about 45 feet of the sewer using the pipe bursting/sleave method and they put in couple cleanouts. Sean made arrangements for the inspector to be here, and everything passed with flying colors. Would not hesitate to refer them or to use them again.

T T.

We called Tom Martin Plumbing Saturday morning, requesting help to fix a leak which developed under our kitchen sink. We were pleasantly surprised when a live person answered our call, rather than a machine. My husband spoke with Tom, who said someone would be out that afternoon around 1pm or 2pm. Sure enough, David arrived that same afternoon around 1pm. He was courteous, professional, and was able to fix the leak within a reasonable time, which included two trips to the store for parts. In the end, we paid $208 for two hours of work. Labor, parts, and a 10% Yelp discount were factored into the final amount. We considered this amount fair and will most likely contact Tom Martin and his team for future plumbing needs. Thanks for a positive experience!

Christopher V.

Had a great experience working with Sean and his team! After other companies' claimed to have fixed our backup, Sean was the only one to actually figure out why we kept having plumbing problems. He was extremely thorough, patient, and did a great job explaining what prior owners of our house had done to our house and why we are having problems. In the end, he fixed our problems, identified future next steps, and did it all at a very reasonable cost. Will be using him for all our future plumbing problems!

Fingerpaint Q.

Phone call in to get help = kitchen sink leaking under the house (fully lined, 3' crawl space), guy on the phone stalled, and gave every excuse why he really couldn't help. ""Kitchen sink? Ahhh.... Well..."" ""Crawl space?.... Yeah, I don't think I have anyone thin enough to get under there..."" Seriously???!!!

Lisa L.

Sean (Tom's son) was so professional and went above and beyond what I expected. I called him on a Tuesday night and he was at our rental in Dublin at 9am the next morning, on time, to fix a bathroom faucet. A few days later the water heater on the back patio died. I thought the tenant would be home to let him in but she wasn't. But that didn't stop Sean. He and his partner lifted the new water heater over the back wall, installed it and took the old one with them, back over the wall. I will definitely use Sean again and happy to refer him to others.