Tom Drexler

Richard R.

Every time we had a problem, either routine service or emergency, Drexler was out quickly and expertly finished the work. Maybe the price is higher than a smaller, local contractor, but I don't mind paying a higher price for quick but quality work. Maybe they said they'll be there at 10, but at 2, they call to say 4. Hey, I'm not the only one with a problem, and sometimes, a problem takes longer to fix than expected. I don't care. If I wanted it done fast and cheap, I'd do it myself and then call someone to correct what I messed up.
On the last service call, we had a broken pipe somewhere on the second floor bathroom. The technician explained how they were looking for the leak logically by working the way down from the tub where the leak was coming from. He made three small holes in the drywall. Fortunately, the leak was found and quickly repaired and we didn't have to remove cabinets in the kitchen.

Trip M.

Run - run in another direction....we used their services one time with my mother-in-law and something did feel right. We went with another plumber and the bill was more accurate and turns out was the real problem. I will not list the other plumber so that everyone can do their own research. And the BBB rating does not matter, that's a subscription service for businesses. Just read and do your own research and watch out for their ""subscription"" service. Tried that hard sell to mother-in-law fortunately I told my wife that's a big pass.

https://nextdoor.com/p/5bzp6PC3NGCH?utm_source=share&extras=MjE2MTMwODI%3D

Robert J.

My experience with Drexler was horrible. It came at a bad time that my husband died ...in less than a month . My disposal was broken but my toilet was not the problem. The plumbers were not instructed to fix the toilet when I called for repairs to the disposal. Within 2 hours of ""work"" on the toilet water was spraying all over the floor! Now almost a month has passes my whole first floor is torn up. I want this floor fixed but I have been told so many stories every day. Tom Drexler Where were you when my floor flooded? and Now where are you? I am very disappointed.

Bart T.

Needed work done on a toilet and two Bathroom faucets replaced and i was supplying the replacement faucets. I was told that it would cost $89 for a tech to come out to assess the work. What a got was a sales pitch on a monthly maintenance plan and a price of $572 to replace the toilet guts and a $753 price to replace th faucets. $1325+$89. What a joke! I am telling everyone I know about this experience. Found an Independent Plumber who fixed the toilet without replacing the guts $75 and will install both faucets for $300. I will leave him a glowing review. If they have big add campaigns don't walk, run because their prices will be way over market. Still ticked that I had to pay $89 for this experience.

R O.

I was warned about Drexler and didn't listen. I had all the parts (3 faucets and one garbage disposal). I got a competitive bid of $400 from a Mt Washington plumbing company. I thoughtvthat was too high so I called Drexler who told me they could do it for less. They sent a plumber who was at my house 4.5 hours. Drexler charged me $640.00 and oh yes, THAT WAS 20 1/2 YEARS AGO. Can you imagine what they would charge today. No way would I recommend or use Drexler under NO CIRCUMSTANCES. I'm shocked they get 5 stars on other websites. How can that be?

Christa M.

Wish ZERO stars was an option because that is the only thing these con artists deserve.

I just want to know how you all sleep at night. Tearing out an 87 year old woman's wall, changing her $2600 and saying no we don't fix the hole. Just one of hundreds of thousands of people screwed. Honestly no idea how you are still in business.

Patricia C.

I called Tom Dexler because my tub was leaking. Their tech was polite and friendly. I have no complaints about the tech other than he assessed the problem and gave me an estimate of $1689. I explained that I could not afford this. I paid the charge, then called another company who came out and fixed my issue for $125. I never call this company again. I DO NOT RECOMMEND this company and will discourage anyone from using their services based on my experience.

Mary D.

We bought a new stove but it came with a 4 prong cord. I called Tom Drexler because I thought we might need to have our outlet upgraded (it is a 3 prong.) The electrician explained that he could put a 3 prong cord on it since our home is old construction. I also needed my security light checked since only half of it was working. The electrician explained that it was an LED and he'd have to put in a new one. No problem with either issue.
The issue is the $940 bill. While it is true that he had to go get a cord and light, it is a 15 min drive to Lowe's and it only took 20 minutes to install the range cord and turn on the burners to be sure they worked. His associate put in the light during the same time frame. I was floored at the cost. We are seniors, retired, on fixed income. I was so disappointed because I feel we were preyed upon. My wallet was raped. I trusted them to come help us and was willing to pay a fair price. This price was not a fair price. It was price gouging.

John E.

Sadly, I can't. Give this business a negative star. Word to the wise: never believe anything Tom Drexler's folks tell you. Due to a broken open faucet, we had to shut the water off to the house. Because Drexler is new to Etown, we gave them a chance. Called Friday afternoon and got confirmed for Saturday. Called Saturday at 3:30 to make sure we were still good and was told we were next on the list. Got a call at 4:30 and was told the tech can't get here today (probably too late in the day and he had to go home) and the earliest we could expect someone is Monday ""between 8 and 8."" Thanks Tom.

T G.

Scheduled an appointment, never heard back so I called. Was told my request for service had not been scheduled. Waited four hours and called back. Was informed no one could get to my job today. Very frustrating!