Tom Drexler

Danielle A.

Don't expect honest service from Tom Drexler! I was a silver service member for all of 2 months. During that time, I had my ""free"" summer AC tune up. The techs told me of some issues with my two units, and that one needed to be replaced. I told them, I wasn't prepared to pay for a replacement on that day, and just to make sure the other unit was up and running. However, they unplugged both of my units without notifying me. A few days later, I thought both my units had gone bad. When in reality they just unplugged my working unit, to make me pay for yet another service call. Horrible ethics and customer service. I have tried speaking with their customer service and was promised a refund over a week ago, that I have still NOT received.

Tom M.

Unable to identify problem. Had to call a competitor. Was resolved within an hour.

Cindy B.

this place is a joke about Tim The salesman he comes out and shows you fake pictures of old furnaces that aren't even yours and then tell you you need to replace it immediately or you're going to house is going to just burn down and scare you to death did it to my 90 something-year-old neighbor shame on you then I write a review of how terrible it is and this is the review they changed, yeah they changed it I did not write this review somebody better be getting a hold of me a mediately my number is 502-500-6787!!!!!!! What a joke !!!!!!! They will rob you blind when you don't even need one get a load of this comment I'm going to post! Like I said somebody better be getting a hold of me real quick of weather change in my comments on Malik review

To S.

Had an appointment for Furnace and Air Conditioning check-up for the past several weeks. When the appointment was made we were told they would have to call us with a time window. The morning of the 13th we were called and given a time frame between 11:00 AM and 1:30 PM. We waited until 3:00-no tech-no phone call. We had appointments other than Drexlers, so we left the house at 3:00 to take care of other business. At 5:00 we received a call from the tech saying he was on the way. We were not home, told him so, and said the scheduled appointment time was between 11:00 AM and 1:30 PM, and we waited until 3:00. He commented when he returned to the office he would have them contact us and reschedule. We have not heard from them. We have always been pleased with the service from Drexlers and have highly recommended them to others, but the last few times we contacted them for service, there seems to be problems. We have a service agreement with Drexlers, but once it is time for renewal, unless their service improves, we will be looking elsewhere for a more dependable company.

Isabelle L.

Would not recommend this company. Scheduled for a plumber to come out the following day after we had to turn our water line completely off due to a bathtub faucet continuously running hot water. After scheduling with them she gave me a 12 hour time window as to when they would arrive at my house (who has time to wait around for 12 hours waiting for a plumber on a monday?) Reluctantly, I waited around calling every few hours and checking in and was assured someone would absolutely be out to our property THAT day.

After calling the 3rd time at around 7:30PM (30 minutes before the time window they gave me was over and after hour charges began) they forwarded me to a scheduling supervisor who had been ""trying to get ahold of me ALL DAY to let me know that no one was going to be able to make it out"" (keep in mind, I had called two additional times that day and NO ONE told me that.. they kept assuring me that someone WOULD be out.)

I received NO calls from them that day either even though they claimed to ""try to get ahold of me all day"" . She then proceeded to tell me no one would be able to be out until the following week (A WEEK WITHOUT RUNNING WATER).

This company does not care about people's well being and is just there to collect their money. Would HIGHLY reccomend using another local service (we went with Maeser who had someone out to our house in THIRTY MINUTES)

Richard A.

Called for emergency plumber at midday on Sunday (said was willing to pay the extra $99 for Sunday call out). Meanwhile had to switch mains water off as the water pouring into basement. Therefore no water to drink flush toilets etc. they confirmed someone would be out (via text message) but was a no show and had no water all day. What a joke this company is. Could have called someone else.

C H.

They came out to quote us for moving a 220 plug from 1 side of the room to the other (about 7 feet) and quoted us $900+. They had new parts listed for items we discussed in reusing the old parts. Called to discuss with them and had to leave a message and never got a return call. Totally unprofessional.

Terri C.

I had the opportunity to interact with Delton from this company today at my parents house. They've had some service to their system that required a changing out of the thermostat on Friday, and Sunday night their he wasn't working right. The technician who had installed the system, noticed my parents address and requested it. He was incredibly persistent and kind. My dad has been ill, and he promised me that he would make sure that he had heat that night. He eventually called in another technician for a second opinion. They fix the problem which was very random and not run of the mill. He was very clear that he valued them as regular customers. I really appreciated the service that we received . I've had lots of problems with heating and air company's, and I've never seen one that went out of this way to provide good service

Cheryl K.

They scheduled an appt for Tuesday. I was without water for an entire day already. At 1:30 pm on Tuesday, they called and rescheduled for Thursday with some lame excuse that they had multiple people without water so that meant they couldn't unclog my drain for some reason. After reading another review that they reschedule alot, I am looking for another plumber...

B. Eric B.

I've dealt with Drexler in the past, with mixed results; I use Dauenhauer now and have been happy with their work. A week ago, my mom's washing machine drain backed up and needed repairs, and she wanted Drexler, having done business with them before. The tech arrived, did a minor repair on her kitchen sink plumbing ($100), then proceeded downstairs to look at the washer drain. After some commotion, he re-emerged and told her the drain line couldn't be cleared, and that the entire service line from the house needed to be replaced at a cost of $6200 and some change. Or, she could opt for additional interior work, for a total of $8800. This, of course, is second opinion territory, and what their tech didn't know is that mom actually bought the HomeSense sewer line replacement insurance that the water company likes to push. I called them and their contract tech decided that the problem actually lay in the pipe under the basement floor that connects to the external line, failed to clear the blockage ($210), said the repair wasn't covered by HomeSense, then quoted a much lower but still high cost of $2300 minimum to dig up the old line (and a little of the basement floor). At that point I called in Dauenhauer, who opened the line in 15 minutes for $250 with a six-month warranty. I can't say whether Drexler's tech simply didn't do the work properly or he saw a 90-year-old pigeon waiting to be plucked, but the rapidly accumulating body of stories of inflated estimates on this site seems telling.