Todd's Water Heater Repair - Install

Marin U.

I called at 11 on Sunday, Allen was at my house with a new water heater a couple of hours later. He was super polite, got the job done in less than an hour, and even tightened the screws on my door knob on his way through.

He also answered my dumb questions, which I always appreciate.

When I saw the water seeping out of my old tank, I was prepared for a long, hard day of waiting and worrying, but, man, this was painless. I'm thoroughly impressed with the company, and with Allen in particular.

Monica L.

This is easily 5 stars because of the service, integrity and professionalism! My entire experience was positive - from my first contact with them through completion of the job. When I first called, the receptionist answered and was very polite and friendly. That's refreshing on its own! She got down all of my information and answered as many questions as she could regarding my hot water heater.

When the technician Chris called me back he told me that the water heater needed to be replaced. Given some experiences I've had with other repair companies for different jobs around the house, I always do some research online to make sure I'm getting the straight story. After researching online and since the water heater was leaking, I knew he was being genuine. He also wasn't pushy and totally understood when I said I wanted to do some research first.

Chris showed up on time (wow!) and had everything ready to go. He had already bought the new water heater, brought all of these parts and even took the old water heater out for me. He was so professional and was so easy to work with.

Thank you, Chris and Todd's Water Heater Repair!! Your professionalism and honesty do not go unnoticed!!

Nico M.

It is a Sunday morning and I have a cold shower. With my luck, my water heater stopped working while my husband was out of town. Since he normally handles these things I called him right away. He told me that someone from Todd's was going to give me a call back and schedule the appointment. Once they called I explained my situation. I wasn't even expecting a company to be open on a Sunday let alone come do plumbing work the same day. Chris came over and looked at my water heater. He was very kind and even had a good sense of humor. He turned back on my pilot light and was out of the house with 20 minutes. The company was even gracious to take my husband's credit card info over the phone since I didn't have any cash or checks at the time. Extremely impressed!

Chelsea A.

The worst feeling is when you are looking forward to a hot shower and you turn on the faucet and ice cold water comes out. This happened to me a few weeks ago. I immediately panicked and turned to google. Unfortunately it was not just the pilot light. I went to Yelp and found Todd's. I called and they were able to come out and look at my water heater that day. Come to find out we had a cracked tank which resulted in having to get the water heater replaced. Todd's prices were fair and reasonable.

I want to especially thank Jason who came out. He was very pleasant and easy to work with!

Christopher K.

These guys did a great job. Jason was the guy sent to my house. I have a really difficult setup because the water heater is in a very small space and my pipes are very brittle old plastic. The pipes were also in front of the heater making it very hard to get the old one out. Jason found a smaller style of water heater because a modern standard one would not fit. My old water heater was so clogged with sediment that they had to let it drain overnight. They returned early in the morning got the new one out quick and got the new one installed. But of course there was a crack in a pipe under the house. After multiple trips into a very small and unpleasant crawl space full of more plumbing surprises they got the pipe fixed up. They also replaced the plastic pipes going into the heater with copper ones. I really appreciate their patience and for not gouging me on the price.

Victor G.

Spoke with Todd about what I wanted and he went over all details about my different options. He even encouraged me to get other quotes. In the end I went with Todd because of his ethical approach to sales and pricing was in line with two other plumbing companies. Todd could have totally sold me a more expensive water heater but thoroughly reviewed my options and left the decision up to me. No pressure sales.

Todd new his stuff. Installers arrived on time, were very knowledgable, clean and showed me how the new water heater worked. Very professional team of installers. I will use Todds for all my future plumbing needs. It's a good feeling to know there are still good, fair and honest people in the world. It also feels good to support a local company and now a big box chain.

Brian D.

Did a lot of price shopping for a water heater installation since mine was on the fritz. Todd's was not available to come out and do the install but referred me to 'Just Plumbing, Inc.' The owner arrived within an hour, quoted me the lowest price, didn't try to up-sell me with things I didn't need, and had the new water heater installed and working within two hours. Thanks to Todd's for the referral.

Caleb M.

After some trouble scheduling the appointment, Todd came on a Sunday and went above and beyond to get the job done. Love the new water heater!

Courtney B.

Were you one of the 17 million people who participated in the ice bucket challenge? The videos of people and celebrities racked up an impressive 10 billion views. My freezing experience wasn't caught on video however, as my ice bucket challenge came from my own damn shower head. Since the amazing footage will never be seen, here's how it played out...

Shrieking and shivering, I leapt from the shower and ran to Yelp; all the way shouting expletives directed at Elsa and the icy curse she clearly put on me. (Wow, I'm spending too much time with my nieces!!) but I digress... I prayed to the power of Yelp, which is where Todd and his God's came to my rescue.

As you can imagine, I was not in the best mood. My nipples could cut glass for God's sake!! I needed help, and thankfully Todd and team were super helpful and accommodating.

Before long I was back to splashing around in a hot bath, enjoying a glass of wine... and chilling the bottle in my own version of an ice bucket challenge. In the unfortunate event you are reading this, heed my advice and call Todd's. Let them work their hot magic, and you'll be singing their praises for many showers to come.

Jerry J.

Unfortunately my hot water heater went out late Saturday. I called a few other plumbing companies, but none were able to locate the part I needed and told me I would have to wait until after the holiday weekend (in other words not before Tuesday). Todd's had the part on their truck and was able to have a plumber out the next morning to fix it. Chris, the plumber who made the repair was a very cool and down to earth guy. These guys really saved me from three days without hot water (if not longer). Highly recommended.