TNT Plumbing

Cathy H.

Do not use. Unprofessional, rude, disrespectful office staff. Sam office staff shouted, talked over me and hung up after I asked to speak with the owner. I called at 10:04 am and was told that she would call me back by noon. Did not receive a call back, so I called at 1:25 pm and received a voice mail.
Had services and still having the same problem as originally requiring services.
Problem still not solved.
Requesting a refund.

Clyde O.

They are very good oh and unprofessional and do not be stand behind their work I would not use them again or recommend them

Melinda J.

Highly recommended. Knowledgeable and friendly staff. We had an issue with slow drainage. A technician was dispatched within the hour. Great fast service even on tough jobs

Mary S.

Steer clear of TNT. They came out two months ago to clear a clogged main drain. Had no mask, wanted cash, gave no receipt. Handed us a card for a 30-day guarantee of their work. Two months later the drain backed up again so we called them back. They said the problem was with our septic tank, which had been repaired and pumped in the spring. Charged us $75 for the 2nd visit, even though we were well within the 3 month guarantee period. We called our septic company, they came out and dug down to the tank, checked the pipe - no problem with anything. Cost us $200 more. Called TNT back to let them know the problem wasn't with the septic tank and they wanted a $50 travel charge to come out a 3rd time. When we asked what the 30-day guarantee covered if we have to keep paying we were told someone else would call us back. No one has. So not only was the job not done right the first time, they also won't honor their guarantee and now we have to have another company come out to do the job right. Absolutely do not recommend.

Kenyata L.

The company came out to repair my toilet. The guy snaked it & said it was good without testing it. So I called them back the next day & the lady told me she instructed them to pull the toilet up however they didn't. She sent them back out, charged an additional fee & still did not fix the problem. They only got it to flush. The next day I called a new company & they found the problem. If i could give them zero stars i would

Angie A.

I've owned my home in Oak Park Michigan for the past 7 1/2 years. Today I called Tnt plumbing to service my main drain which I've called them every two years to clean out my drain periodically. The technician that came out to the house unprofessionally decided to tell my tenant that I moved out of my home because of my drainage issues which was a complete lie if I was running from drainage issues and I own a $100,000 home in Oak Park I probably would sell and take my money and go...but an idiot kid wouldn't know anything about that. Secondly such conversations is completely inappropriate period, with my tenant are you serious. a job and is a job either you do it or you don't do it. I guess it's true you get what you pay for. If you claim that I've called you out multiple times to clean my drain that shows that you've been the only company that I've used for these past years that I've lived here so that means you damaged my pipes they stated that my pipes fell and the only thing that they're digging is Clay n dirt. no camera to actually show you the damage or anything whatsoever this is random thrown out statements but it's OK the boss on top of that had an attitude calling me from a from speakerphone from his technicians phone fussing and complaining the whole job was a complete nightmare if you know what's best for you keep these immature little children away from your home. There's a possibility one of these days these guys will return and rob someone this is not the first time this has happened every time they state ""$75 on their website when they get to your house they want to up it to $125 or $100 but the lady you talk to on the phone always quotes you the advertised price. they try to charge you another price which there probably pocketing in their own wallets I don't trust this company any longer their service has become trash spend a couple more dollars and go with a better company who is not just about running through the streets of Detroit pocketing peoples money and tearing up their property on purpose stay aware and beware of bad business. It's very messed up that are own African-American people try to up charge services when they know the entire country is going through a pandemic. That is evil and messed up I can see why there's no purpose in supporting black business. Then they made the situation worst and tried to charge me a service charge. Good riddance. Now I have to repair unnecessary damages.

Carla P.

TERRIBLE!!! Would not recommend. Needed my property snaked out, Antonio put the snake in the wrong drain and recommended that I needed that area dug
up and a new sewer line, $60 down the drain. I had another plumbing company come out 10 minutes later, they ran the snake and unclogged the drain.

Jessica S.

Let me start out with saying they have no idea of what they are doing. I had a backup in my basement. They came out, they started to snake my drain and said 10 feet in they hit dirt. That I have a collapsed pipe and would need to break my basement floor and change the pipe. I called out our family guy who does our work normally. The only thing he doesn't do is snake the drain. I gave him the diagnosis and he went to work. Come to find out... there was no break in the drain. I called out roto rooter to snake the main drain again and see if we missed something. They snaked 55ft worth of all my pipes. They also informed us they did not go in the correct drain when we showed them what they did. My house was just fine. So now where it would have costed me a $285.00 main drain clean out. I am paying for my basement being broken up among other things. ( $1200)....They have no clue on what they are doing. DO NOT USE THIS COMPANY!!!! THEY ARE ALL ABOUT MAKING MONEY AND LYING TO YOU!!!!!

Suzanne E.

This company was recommended by a family member because of a his previous his with this company. I needed my only working toilet in my home that was plugged. I called TNT and they said they would be over in about a hour. Anthony and his partner, who I unfortunately did not get his name, were very friendly, professional and courteous. Even though they were momentarily startled by my dog, Sherlock. They were quick to diagnose the issue and remove the clog. The whole experience was very positive.

Rightway R.

Worst company ever. We had them come out to snake the main drain to prevent water from not going down the floor drain on the basement floor, they sent (3) guys and after running the old ancient snake through the main and and pouring a few buckets of water down the cleanout he says we should be all set and I have a ""30 Day Warranty"" later on that evening we proceeded to pressure wash the walls and floor in the basement and guess what, water not going down at the floor drain.. we call them back in the am and the lady who takes their service calls wants to overtalk me and be argumentative, says there are 2 drains in the basement and maybe they should snake the other on and I'll have to pay for that. The technician tells us what most plumbers love to tell customers ""you might need a dig up"" claim his snake was hitting something and it might be a broken rusted trap. I tell him I hear that all the time and before I spend that amount of money to do a dig up I'll have a camera ran through the line. Our main snake guy luckily got back in from being out of town, came right over and fed about 6-8 feet of cable in the exact drain the TNT guys played around with and instantly the water started going down, no broken trap, no collapsed lines, none of that. I tell TNT I want my money back because their service was useless and I was told to not call back, they are filing a PPO on me, blah blah blah and the technician kept saying I didn't have to call another plumber because I had a warranty. Sir what good is your warranty if your work is worthless? The piece of paper the receipt is on was worth more than the warranty. DO NOT CALL THIS COMPANY!!!!! I sent them video of the plumber fixing what they couldn't fix. Didn't matter. They just have to keep that $75.00 they charged me. It's ok, I'll make sure everyone knows how horrible their service is.