TNT Air Conditioning Heating and Plumbing - Firestone

Lara B.

TNT is amazing. They are extremely communicative, professional and friendly. I have had a great experience with all employees. I like them so much I ask for their recommendations on complimentary services and have never been disappointed. I continue to use their services and highly recommend them.

Trevor P.

I worked with technician Duke Ferguson; what an outstanding guy! First off, he did me a huge favor by communicating with me over the weekend (even though their business hours are from 8-5PM, Mon-Fri) in order to set up an appointment for Monday morning. He provided me with frequent updates to inform me of his ETA in the hours leading to the appointment. He conducted himself in an extremely professional manner. Duke provided me with a free quote for some HVAC finish work in my basement (which I am in the process of finishing). He even provided me with some tips and tricks because I had expressed a desire to do some, if not all, of the work myself. Most contractors would shut down as soon as they heard the term ""D.I.Y"". Duke was not one of them. He said it himself- ""we're in the business of establishing relationships"". I'm sold! I will use TNT for all my HVAC and plumbing needs.

Michael J.

We had TNT come over to fix a plugged washer drain. Everything appeared good. A week later however, we we getting the furnace maintained for winter and the furnace guy noticed the the floor drain (6 feet away from the washer drain) was plugged. We tried to call TNT about this new issue to have them come take a look. They won't have anything to do with us now. Customer service never answers the phone. After untold times trying to call them, three voice mails and one email in a period of three weeks, still no response from them. If you're counting on good customer service, don't call these guys!

CareyJo K.

I was having an emergency with a large leak happening in my ceiling, the wonderful women that answered the phone worked with me and found someone to come out asap! The plumber that came was awesome, so helpful, and really explained everything so well!
I'll definitely be recommending this company!

Dan W.

I purchased a complete shower kit with new head, next, control valve, etc... wanted to use the existing valve hardware but ended up okaying a complete reinstall. Not totally convinced the plumber tried to adapt existing valve-both were Delta. Instead of presenting options he started to pack up and leave me without installation so I agreed to a new install. $875.00. Still in shock but it's new and working. Went to turn it on upon completion-no water. After seeing the confusion, I suggested he check the shower head for obstruction. That's what it was. Not sure he had a lot of experience installing shower hardware but it got done but my remodel job got set back another two months due to this expense. The workmanship was good. It's not hard to sweat dozen joints and connection sleeves, just expensive.

Carol H.

Two very nice young men arrived right on time with very short notice on my part, did just what was needed to be done to get my furnace going again, gave me some excellent advices far as keeping it clean and other maintenance tips and what signs of aging I should watch for. Peace of mind!

Sharon W.

We hired them to put ventilation in our attic. They showed up on time wearing a mask and gave us an estimate. On the day they were scheduled they let me know they were running late and again when they were on their way. They were polite and professional. They left the area clean. They wore masks when they came to do the work. They were friendly and answered our questions. I would highly recommend them and would use them again.

Eric H.

Called them over a month ago to repair a leaking shower head. Owner said he needed to order a part and then he'd get back to me. Heard nothing after a month. Called back a week ago to get him to call me back - still nothing. Their rates are egregiously high - even with the ""veteran's discount"". Charged me $400 to repipe the P-trap under a sink.

Kelly T.

Excellent, friendly, and prompt service, very reasonable too! They came to replace a shower cartridge, and now they're our go-to for all of our plumbing needs.

Seth C.

Sometimes it's that extra touch that really defines a company and the integrity of its employees.

We celebrated Thanksgiving with family, and we got home that night, we found that the house was unusually cold. I went downstairs to inspect our ancient heater unit (seriously this thing is from the 1960s, my landlord is cheap, what can you do), and heard a flapping noise emanating from within. The unit itself was running, but obviously not producing heat.

I called my landlord and told him the situation, but he informed me that he was out of state for the holiday and couldn't come by to make the repair himself, and told me to find a company to send out a technician and he would pay the bill over the phone. I found TNT Plumbing here on Yelp, and based on their great reviews, I decided to give them a call the following morning.

I spoke with Darci, who was amazing -- very attentive and seemed genuinely concerned about our lack of heat on such a cold and snowy day. By that afternoon, they were sending a tech my way.

When Jeb arrived, he was courteous and knowledgeable, and got right to work. He pulled the lower cover of the heater unit and immediately found that the blower belt had snapped (this poor thing looked like it had been holding on for ages, but finally gave up the ghost). He was a bit surprised to see a furnace that's as old as ours, and told me that it's been a very, very long time since furnaces were built with blower belts. So long, in fact, that plumbers/technicians simply do not carry belts in their inventories anymore because they are so outdated.

I was worried at this point -- it had been at least 24 hours since we had a working heater, and our little space heater wasn't doing much to make the house warmer.

This is where that extra touch comes in. Jeb excused himself, and proceeded to go drive to the auto shops in our area to see if he could find a car motor belt that was the same size as the one for our furnace. Sure enough, he eventually found one, and returned to our place. Within ten minutes, Jeb replaced the belt and had heat pumping into our house. He also inspected the unit for other signs of wear and tear, tightening a few screws here and there.

We couldn't believe the level or service we got -- even though it wasn't a huge repair, Jeb & TNT went so far above and beyond what could be reasonably expected, even from a well-reviewed company like theirs. The entire experience told me that this company isn't out to just make a buck and provide basic service; they actually care about the people they help. Jeb didn't need to go out on the icy roads to search for a belt that may or may not be available, but he did, and we're grateful for that.

Fortunately my landlord now accepts that the heater is too old and needs to be fully replaced (yay!), and we will absolutely be using TNT for that project.

Thanks again to Jeb, Darci, Ronnie & Co!