TNT Air Conditioning Heating and Plumbing - Firestone

Fred L.

Extremely negative experience - loss of customer

On November 27, 2019, Larry from TNT plumbing inspected my plumbing problems. He was knowledgeable and courteous. I was provide an itemized estimate #1946.

I set up an appointment to have the work done at 8am, Monday, December 2, 2019.

Jeb arrived at 8:30, which was ok, considering road conditions. He seemed half asleep and I immediately sensed that he radiated a significant negative attitude. Nevertheless I showed him the kitchen, basement lines, and master bath toilet. I was polite, friendly, and cordial in doing so.

He pulled the toilet and placed it on the bathroom floor. I had laid down several sections of 1 mil plastic, but he did not use them. Water leaked under the toilet area baseboards, which I had just painted. I ran downstairs to get paper towels. He said he would take care of it, and walked down to his truck and walked back upstairs with a towel to mop up the water.

He confirmed that the flange need to be repaired. He said the flange repair would cost $600 to repair. I sad that was a lot higher than the estimate his company had given me. He said that he didn't have the estimate; his company just sent him down. I said, well, it's your company - you should have a copy of the estimate. I offered to show him the invoice, so we went to my computer and I started to pull up the invoice.

Then he interrupted me and said: ""You know what ticks me off is I had to get up at 5am and load my truck and drive all the way down here to meet you.""

I couldn't believe what he just said. I replied, ""You have a pissy attitude. You're fired."" He tried to talk me out of it, but I told him again that he was fired. I said sometimes things just don't work out. We shook hands and he left.

So now I'm stuck with a toilet sitting in the middle of my bathroom and a refrigerator delivery tomorrow that I had to cancel because the water supply line will not be installed (I have been without a refrigerator for two months.)

I also have to mop up all of the toilet water he tracked on the rest of my bathroom floor and my brand new carpet (not sure what to do about the carpet - probably have it steam cleaned). Then I have to seal the toilet flange with plastic and duct tape. Also, the toilet seat cover is now significantly scratched. I know I didn't do it. It's possible that another plumbing company did it last week when giving me an estimate, but I suspect the damage was done by TNT.

I was not aware that TNT was based only in Firestone. If they cover the Littleton area, I would presume that they had staff who were competent, willing and able to cover the area.

I have never had such a terrible experience with a service company.

Note that the owner Ron called me after the incident. I explained what happened and why I would not have TNT do plumbing work. He said that they do not do business that way and was very apologetic. I told him I believed what he said, but I still could not do business with his company.

Also note that Darci, who scheduled the appointment, was extremely courteous and helpful.

Jerry A.

Highly recommended....Michael did a gas line for a new range. Not only is he friendly he is knowledgeable very professional. Will use TNT again!

Meg H.

Working with TNT is easy. They return calls quickly and schedule appointments in a blink of an eye. I have had nothing but positive interactions with TNT. And their pricing is fair.

Dayle G.

Contacted TNT Plumbing to quote a project. A week after coming out we still did not have a quote.
TNT Plumbing seemed to be good people so we are a bit puzzled as to why we didn't heard back from them.
Hope all is okay...

Lori A.

Terrible experience. Needed a shower wall removed to move the shower valve back. He took off the shower door and broke a screw off in the bottom rail where it cannot be removed. He removed the valve brace but did not move the valve - he just pushed it back and put the wall back up. He did not glue the shower wall to the stud as the manufacturer instructions showed - telling me that he has never had to glue the wall before. He did not reinstall the shower door - as he knew he had broken it and told me to have the drywall person reinstall it. He also stole a $90+ part from me. When you spend $250 an hour you should get professional work - you should have a working shower after that but all I have is a not working shower that I needed fixed before my surgery. I told him that is why I needed it fixed. Obviously he just wanted his money and he left me in a worse situation than before he started. I don't know what I am going to do now and I only have a couple of days before my surgery. I let him know I was not happy and he brought my part back and left it on my front porch when I wasn't home but did nothing to get the shower in a usable condition, or offer to pay for the broken rail.

*************

9/15/2019
Yes, I am sorry too that I was put in this position where I have to warn others. This is not slander just the facts.

Where I come from if you take something that is not yours without permission it is called ""stealing"" even if it is returned. And it was only returned because I called them out on it 10 days afterwards when I tried to find the part. I'm sure they would not have returned it otherwise. They would like to blame others for the broken rail but it was NOT broken prior to TNT working on it. The door was installed correctly and functioning correctly without any damage prior to TNT removing it. The door was not removed correctly by TNT as per manufacturers instructions even though they had the instructions in hand. The door was removed by ""force"" which caused the broken screw. They removed frame screws from one side and then pushed and banged on the frame until it gave way and broke the screw holding it together. The other side of the door frame is still attached to the wall where the instructions clearly show that the entire frame should be removed as one piece, so the force they used broke the frame apart. The broken screw remained in the bottom rail and cannot be removed. I had it looked at by a few guys, including the guy who originally installed the door, they all tried but were unable to get it out so a new screw could go in.

My purpose in this review is to warn others so that they are not taken advantage of. I don't have time or patience for excuses and casting of blame. I paid good money to get the valve fixed. I did NOT hire them to fix the shower door as there was nothing wrong with it until they touched it to remove it. It's hard to pay 40 hours of wages for 3 hours of help that creates more issues than it solves. I have received 2 calls from them - one after I asked where my missing part was and one when I posted this review. Only on the last call was a ""remedy"" offered. Time is up to provide a remedy as I am scheduled for surgery as they knew and I will be immobile for 8 weeks, without my shower to use. I will need to deal with this after my recovery now and I will not pay $250 an hour to them to fix what they broke.

Melissa S.

Rob and Michael came over and set me up with a new reverse osmosis water filter and sink faucet in under an hour. They are efficient, kind and very good at what they do. I would recommend TNT to a friend for sure and I'll be calling them in the future for all my plumbing needs.

Kristen W.

#1 in customer service! #1 in quality! I recommend them to all real estate clients, and have personally used them for my kitchen remodel, basement kitchen, toilet replacement, they're fixing a leak and installing my new tub next week!

Kristen Wiley
Equity Colorado

Linda P.

I had contacted a company called Lion Home Svcs. to extend a gas line from under my deck to the top of my deck so we could grill for a holiday. This other company quoted $800+ dollars to do the job. I found TNT online and Ronnie came out within a couple of days and did a fantastic job. His pricing was 1/3rd of the other company. He even came back with some ""improved"" parts the next week and replaced them for free. Very happy with this company. We really got lucky to have found an ethical company with solid experience and a focus on a happy customer.

Sean S.

Had a problem outside faucet that had burst and was putting water into our finished basement. Thankfully, it was only leaking when the faucet was on. We called TNT and they were able to get Larry out the next day. I cannot remember the ladies name who answered the phone, but I felt if we would have had an issue we couldn't mediate on the day we called they would have made it that day. As it was, they were apologetic about it taking a day. Larry arrived at our house right on time, he gave us a conservative estimate and explained what his repairs would entail. Once he got to work, he was methodical and followed his explanation to the letter. He showed us why he did things and the issue he found. He was able complete his repairs in under 30 minutes and significantly adjusted his estimate down as he was able to do the repairs quickly. Understand, what he had to do was still what he explained the issue would be, and while circumstances to access the issue undoubtedly helped on the time to repair, revising the bill down from an agreed upon estimate is not always done. We will not hesitate to call TNT going forward and will recommend them to anyone who asks.

Jennifer F.

From the 1st phone call to Laura all the way to the completion of repairs/install by Ronnie I had an above average experience. Professional, friendly people who pay attention to the details and care about their customers. I got more than one quote and they were competitive but the service was so much better. Would definitely call them again for plumbing needs!