TNT Air Conditioning Heating and Plumbing - Firestone

Bill P.

I would like to offer a better rating but this is the first time that I am giving a ""0"". Because of its excellent past ratings I decided to give TNT a try for a frozen pipe. Boy am I sorry I did. TNT confirmed my appointment between 8 - 10 AM. I received a message that my technician was on his way at 8:25 AM. I had to call the TNT dispatcher back twice to get why their technician was so late after being on his way at 8:25 AM. Their TNT technician finally arrived AFTER 10 AM. Next, I showed the technician exactly where the pipe was leaking in the basement. Since there was drywall, he said it would cost $530 just to cut into the drywall and nothing more. I took out my portable saw out and cut around the leak for the TNT technician in four minutes. The small split in my 1/2 inch copper pipe was immediately evident. He gave me a price of $990 just to replace a 3 inch piece of copper with additional charges for any additional work at all. After being late, not being updated on his lateness and outrageous pricing; I told the TNT technician to forget the work and charge me the $79 Water Line Repair Diagnostic advertised on their website that was agreed to at the time of my booking. He refused to leave my house until I paid his $210 diagnostic charge. TNT is a total rip off, and I fully expect their management to take care of its customers they advertise on their website ... ""Behind all of the work we do is an unmatched level of honesty and integrity.""

Allen S.

I hired them to install a Corro-Protec brand powered anode rod in my water heater, and they did a good job. It is hard to find anyone who is willing to do this work; no one seems to be familiar with the powered anode rods. I was referred to them by Yelp Projects. They responded almost immediately to my Yelp request, and were able to come out the next day.

Their communication is excellent; I got numerous messages confirming my appointment and letting me know the technician was on the way, as well as a follow-up call to check that everything was satisfactory.

My only gripe (for which I knocked off a star) is that they are very expensive, even as plumbers go. They charged $857 for a 1-1/4 hour job, for which I provided the materials. One nice feature, though, is that they do flat-rate pricing based on the job and not on time, so you know in advance how much it is going to cost.

Marlon M.

$450+ for a scheduled 20 minute, uneventful appointment in the middle of the day. I won't call them again

Steve R.

Recently, the electric kickspace heater went out in my tenant's unit. I contacted TNT and asked them if they service this type of heater. They said yes and that they would send someone out for a free estimate.

A technician came out to take a look. Later, I called TNT to enquire about the visit and was told that someone would call me to discuss the results. The technician never contacted me and on top of that, I was charged for the visit. I called the office several times and was finally told by the receptionist that there was possibly a problem with the fan or the switch and they were doing research and would get back to me.

They finally did get back to me 13 days after the initial visit and I was told that they don't service kickspace heaters after all.
Some Yelp users seem to be happy with TNT but this is not the case with me. I cannot recommend this company and I can only give them one star.

Penni ..

I scheduled an appointment over the phone with TNT Home Services, but no one showed up, called, or emailed. They were a no show/no call. Very disappointing. I will call another company to help me with my needs. 0/10 - DO NOT RECOMMEND.

KayLynn C.

When I was looking for an HVAC/plumbing company, I reached out for referrals on Facebook, and I got quite a few recommendations to utilize TNT. So the first time I utilized their services, it was for kind of a rare situation, and though their techs were great, the owner Ronnie had to come help with the assist to solve the issue. This group of guys was amazing. Well, last year around Christmas, I noticed my heater wasn't working, so without hesitation, I knew which company I'd call after the first interaction and how satisfied I was with their work, to the point I even signed up for their year-long membership. So, as we were about to near the very negative wind chills that were to be -40, I was told I needed a new furnace. As a single mom with an 8 year old and 1 year old, this was a no-brainer to get it taken care of immediately. The cost, $6k. Again, TNT was quite efficient and was able to get it replaced within 36 hours. Well, now fast forward to right as this weather is getting hotter recently, I go to turn on my a/c, and it's not working. I ensure no fuses are blown and the thermostat is ok. Everything seems ok. I reach out again to TNT because who else am I calling at this point when I felt I had created a trustworthy relationship with them. Upon scheduling them to come out, they stated it would be a week until they could be here. No big deal, we weren't in the biggest heat wave just yet. They state it will be a $99 service call, but that would go to any work that needs to be done. Mind you, my a/c was working just fine prior to the furnace install. I ask since I just gave them $6k recently if I could get a discount as it worked prior to their installation. I was told by the operator that she would speak to her manager, and then she returns back to the call and says the manager said no. I ask for any of the services that I paid for the yearly membership, of any of those services I did not utilize, I could get a discount, not even for free, operator again goes back to her manager who again says no. By now, I'm getting discouraged in TNT if this is how they treat someone who has consistently used their services and within the last 6 months given them $6k, but I continue to keep the appointment. In conversation with my neighbor, who is certified in HVAC, he comes over to check the system as I had vented my frustrations to him. Well, come to find out, the tech who installed the furnace did not properly wire the a/c when he had replaced the furnace. My neighbor then asked why I got a new furnace, I told him because TNT told me I needed one. Again, the neighbor is HVAC certified and says that it would've just needed a control board change, a total of $160. You can imagine the disgust and the pit that hit my stomach. As a single mom of 2 kids, I was taken for $6k right before Christmas and now continue to have to pay for a furnace I didn't even need and hope to even pay it off before the no interest offer is over. To top it off, the integrity of TNT is now in question. Did the tech purposely not connect the a/c to get another service call? Why was a control board not even a suggestion? Do they do this to every single mom or to the elderly? So many questions came to mind. So I called TNT and got the same operator and explained how I'd like to cancel the upcoming service call. She asks why, and I explain the situation and that my neighbor repaired their mistake. She stated she would let her manager know of the situation. Well, you would think I would then get some sort of call from the manager inquiring or reassuring or apologizing for the error, but I got nothing. So I jumped on Yelp to see if any customers have had issues with TNT, and in many responses, I see the business manager, Laura, rather than take ownership for any wrong doing in any situation, try to pass the blame on the customer which I am sure in somehow, someway she will come across this review and do the same. Save yourself the trouble folks. Do not use this company. Poor leadership, untrustworthy processes, and taking advantage of those that are trusting them being the ""professionals.""

Daniel G.

We found water behind our washer and dryer Sunday evening and couldn't find the source. Called TNT Monday morning and got scheduled for Wednesday morning. Josh came out, found the source of the leak, and had us fixed up within the hour. Would definitely recommend these guys to others and will definitely use them again if needed in the future!

Michelle Z.

They installed our new furnace and a/c. Everything was fantastic. Joined the club and now get seasonal servicing. Very affordable.

Andy M.

My water heater leaked all over the place in my closet and was already nearing its end of life, so I needed an emergency replacement. Tyler came out to my place the same day with a brand new water heater and got it installed in no time -- everything's working well so far! Tyler was incredibly kind and friendly, which is always a plus with contractors.

The overall cost of service seemed a lot higher than average, compared to other quotes I got a little further out, but since it was an emergency, it balanced out (it's more on me for not having it inspected and replaced sooner), and TNT includes an inspection membership for electrical, plumbing, HVAC, etc. which easily saves hundreds in separate inspections and small repairs, and it transfers between home owners which is great! The key will be taking advantage of it all!

Matt B.

DO NOT USE THIS COMPANY!

They cost us over a $1,000 in damages they did to our furnace. Whoever they sent over had no idea what they were doing and they fried our control board. He worked on it for hours and then left saying he couldn't fix it. You could smell that something had burnt. I had to have an emergency HVAC guy come in after because we had no heat. He diagnosed the problem (which was a simple fix) but had to replace the control board late at night which cost us a fortune. Afterwards, TNT Home Services would not return my calls and took no ownership of their mess. I never write reviews but felt I had to after this experience.

DO NOT USE THIS COMPANY!