Tlw Plumbing & Drain Srv

Footz Y.

Great service, great craftsmanship, got a fast appointment, recommend tlw for all plumbing needs

Natalie B.

I was referred to this company by someone else who was performing remediation work after a leak in my basement. When I called I received his VM but he called back in less than 5 minutes. Although he had a jam packed schedule that day he came by our house on the way to another appointment and provided us a quote for a new water heater along with other recommendations. His quote was very reasonable and I was thoroughly impressed with his professionalism and will definitely provide his info for anyone looking for a plumber. We plan to use him for our future plumbing needs.

Faye T.

I had a slow leak in the wall and water was all over the floor. I had called two other companies to investigate but they did not where to start looking for the problem. TLW went into my bathroom and hit the wall in several places and then he told me that he has to go the the wall to get to the leak. He went right to it and the water was slowly leaking. My point is he is not tear up my house putting holes all over the place. He went directly to the source. The man has skills, professional, and accepts Cash app and credit cards. I will call him again for service. And he is prompt with his appointments.

Alexander M.

Mr. Williams was super helpful with determining the problem and resolving it within the day. Will be returning for any and all future plumbing requirements!

El D.

Received an estimate for repairing and replacing outside drain by breaking concrete and repairing pipe up to 5ft into the home as needed. Estimate also including back-filling with concrete up to the previous level. I authorized the ""ESTIMATE OF SERVICE and the credit card was charged by the vendor 3 days before the work was scheduled and almost a full week before it was actually performed due to rain. After contacting vendor 2 days after the rains to obtain a schedule for the repair, I was advised that it would be the next day but the time estimate didn't seem certain. After having someone wait all day for the service, I advised the vendor that if repair wasn't performed by the rescheduled date, a new plumber would be contacted.

The work was done on the rescheduled date after 5pm. The actual repair required only replacing outside drain and 6-12 inches of pipe. SIGNIFICANTLY less work than estimated. When I inquired as to a discount for the service that was performed, I was advised that there are ""no discounts because the scope of work was with the anticipation of having to go further."" I advised the vendor that the auto repairman doesn't charge me for what he ""could have done when the work turns out to be something different, and that I was disappointed, but learned a lesson."" To that I received no response. Had I been there to monitor the work, I would have asked about revising the estimate and had I known there would be no change in the amount, I would have had them dig out and replace the full 5 feet of pipe to get my money's worth.

I advised the person who recommended this vendor that I was disappointed and would never use or recommend them for future work. She indicated that she had never received a negative response from any recommendation and I told her that I guess someone had to be the 1st.

The shame is that had the work been more than estimated, you can guarantee the vendor would have required additional payment. But since the service was less, I as the customer, am SOL. Sadly, not even the 10% discount from the vendors website was offered as a concession.

I would love to retain business cards and request or recommend repeat business by the service providers I've used, but after having dealt with 5 contractors in 5 years. I have yet to find 1 who doesn't do sloppy work or sloppy business.

This is my review. Take it for what it's worth.