TLC Plumbing

Heidi M.

Went on vacation & mother was house sitting. She noticed there was a leak in the basement. Called TLC Plumbing and they came out. Turns out the toilet was leaking. They said they had ""fixed"" the problem. Come back from vacation, not only is there still a leak in the basement, but now my floors are all uneven in the bathroom, turns out, water is now seeping under the floor. Two men came out this time to tell me there was no leak in the basement, and that the floor wasn't their fault. They said they'd fix the toilet because they did find it was still leaking, but it would be additional price. PLEASE. SAVE YOURSELVES FROM THE HASSLE.

Toula W.

We've used TLC Plumbing a couple of times. Our experience with TLC Plumbing has been great. The time between providing an estimate and scheduling to get the job done was short. Most recently we had a toliet replaced. Their staff was courteous and professional and left the area clean. Thanks so much!!

Rose A.

Called these folks last Friday to come out root out our sewer e.They said they could come out on Tue morning 9 amA nd 11 A.M they nevershowed up They did thi before s Iam gone

Terry B.

We had TLC install a hot water heater a couple months ago. That went well and when our kitchen sink became clogged we called TLC again. The tech came out and rodded out the line a couple times and the clog was worse. Now the sink didn't drain at all. He said he could only get about 37 foot of snake in the drain before hitting a ""break"" or ""other obstruction."" He spent about and hour and a half working on it and the bill was about $265. He said they had a camera with a transponder to locate the exact spot where the break was and we approved that. Another tech brought the camera and after two and a half more hours the first tech concluded the break was outside the house about seven feet below the surface. The bill was now $592 dollars. I called the TLC office and spoke to Cindy about getting a hydro excavator out on Monday, August 28. The cost would be $390 an hour until the pipes could be exposed and repaired, however long that would take. Cindy left a message on Sunday the 27th saying that due to predicted rain they would not be coming out. She said that she would call on Monday afternoon to reschedule. No call came. Monday night I found a review on Yelp that was eerily similar to our experience. Big bill, no fix, thousands of dollars to repair the problem later. I called another sewer specialist I found on Yelp. They came out Tuesday and in 45 minutes had pushed 46 feet of snake through the pipes and had cleared the ""obstruction"". The drain is working fine now. It cost $165.

Danny W.

Charged me close to $900 to locate a supposed collapsed pipe. After getting a estimate for $5000 to start the project, I said no thanks! They then told me where I need to dig for the sewer line. After spending a couple days excavating and exposing the line, not only were their locates off, there were no issues. I found a issue with roots 30ft from where they told me to dig. Either they are all amatures and need to go back to trade school or this company has bad business practices. Stay away!

Mike S.

Total bill for replacing one 3/4"" ball valve on Saturday morning ended up costing me $330. The $330 consisted of travel time (one hour travel time (Griffith to Crown Point)), an additional hour of labor for installing the valve (actual time 20 minutes) and finally the valve, which is a $15 fitting from Home Depot. I would not have cause to complain if they had been upfront about the travel fee and how it did not include any labor time at time of making the appointment, but alas they were not. Called to discuss my invoice but as soon but as I complained I was abruptly hung up on...twice. So much for 'TLC'.

Tom R.

This place stole 700 dollars from us. Didn't solve the problem and lied about where the problem was originating from, yet still felt it was necessary to charge us 700 dollars. Terrible business practices

Ronnie P.

They arent even worth a star. They worked at my moms house and they had no idea what the problem was even though she told them. Was a simple 2 hour job, well 7 hrs later they tried to root her drains and got it stuck. Their incompetence caused a mess at my mothers house. Not only did they not resolve any problem whatsoever and caused a big mess they stuck here with a $700 company. Avoid!

Kevin J.

Total scam artists. Original estimate was $300, after work was completed I received a bill for $1300 and several threats to pay for work that was not done up to code. Never fixed mistake and even denied making mistake. Avoid at all costs!

Rachael R.

We called them to install a new water heater for our business. When it stopped working, we call them back less than a week later. Just so happens the thermostat on the sinks were not turned up. They attempted to charge us an additional $150 ontop of the almost $2000 we paid for the installation.