TLC Drain Sewer And Water Cleanup

Marybeth A.

We called TLC for a clog in our system after our plumber recommended them. Service man Nick Campion came out the next day and after much investigating, found the clog in one of our drains outside (large house).
He was very knowledgable, friendly, and determined to fix the problem. Unlike other companies, there was one fixed fee no matter how many hours the service took. We found it very reasonable and would definitely use TLC again-and ask for Nick.

Larry E.

Unreliable. I reached out to TLC Plumbing, Heating, & Cooling because I wanted to go with a local company. I made an appointment with TLC Plumbing on a Monday for Wednesday, which was a time they had available. I received an appointment text and confirmed it. Ten minutes before the appointment window, they called and said they wanted to schedule an appointment for two or three days out with no explanation of why the current appointment was being rescheduled. Scheduled the second appointment for Thursday between 3-5 (their time again) received a text that said 4-6 (?) and confirmed it. Got home by 3. Waited until 4:30 to call to confirm they were coming. A gentleman said he'd reach out to the dispatcher. 5:00 - I called to confirm they were coming. A gentleman said he'd reach out to the dispatcher. Here's a shock. 5:30 - I called to confirm they were coming. A woman said he'd reach out to the dispatcher.

In the end, no call back.

I'm tempted to say that their mom dresses them funny, but how would I know; they never showed up.

Hugo C.

I really think it depends who shows up to your door. The first time we used them, this technician put on his shoe covers immediately. Mike was extremely friendly and definitely tried to save us money. I had such a good experience I thought I'd call them again. This time another technician showed up. Nick wasn't friendly, no shoe covers and quoted me something that genuinely insulted my intelligent. I will never call them again.

Tasha S.

I wish I can put no stars. phony advertisement. This company lied on its website to make it seem like it was an $83 main drain cleanout, I even confirm with the water department that the problem was my main drain, however, when they came out the representative by the name of Nick Champion try to charge you for things other than the main drain. This is a malicious company go with a rotor router or a more reputable company instead of companies trying to manipulate you to hire them.

Debbi K.

I am conflicted, leaving this review. When I called TLC, we had a sewer back up on our front lawn after four days of the temperature being in the teens. I called them frantic and explained the situation. They came out within two hours, and Brandon, he was very nice, fixed the back up by snaking the drain in about 20 minutes. He spoke to my husband and told him that we had proper water flow but just to make sure everything was OK, they were going to send out a technician for free the next day with a camera to check the sewer pipe just to be sure. We never requested this service. I was just happy that the sewage was flowing properly again. I was also pretty sure that the back up was caused by freezing temperatures.

Sure enough, the next day the technician showed up with the camera and put it through our pipe quickly. We could hardly tell what was going on. At certain points he slowed the camera down and claimed there were roots starting to grow through our pipe. He said that someday, possibly we may get another Backup because of that. He said that they could fix the problem for $16,000. He told my husband that they would come out tomorrow. He acted like it was an absolute emergency. He scared the living hell out of my husband. Luckily I was watching on the Ring camera and I called my husband on the phone and had him put me on speaker. I shut the entire conversation down.

We did have a root problem in our first home and I know what that's like. This is not that. When Brandon came out and snaked the pipe, he didn't come up with roots and dirt. I was extremely happy with TLC drain and sewer but when they came out the second day and tried to screw us out of $16,000 , I became not so happy. Just a reminder to everyone, this is a scam! It's a known scam! You can Google it you can look it up on YouTube or TikTok.

Dana R.

We had a problem with a toilet leaking in our basement. We were referred to TLC Drain and Sewer and called them. They came out the next day and while they were able to find the cause of our original problem, ended up flooding our kitchen by not properly reinstalling pipes under our kitchen sink and then leaving the water running for a prolonged period to test, which then leaked down and saturated our newly finished basement as well. They did find the cause of our original problem, but then created many more problems for us and yet still charged us hundreds of dollars for their service despite creating thousands of dollars worth of damage to our home. I would never recommend them.

Jack L.

We have had a plumbing issue since may 21. TLC dispatched a tech immediately and he was onsite within hours. That part was great. Unfortunately, he found that we have a broken waste pipe and they would need to schedule an excavation crew. On may 23 we were told that the technician was new and they were sending a more experienced technician to resolve the issue. They then dispatched the same tech. He was onsite within hours again and again determined that the pipe was broken and needed an excavation crew. 3 days without working sewer.
Two days later, we were still waiting for a plan. We were told they were waiting for the insurance company to approve. Turns out they still had not sent a proposal for review. They assured me that would be submitted by noon Wednesday. Fast forward to Friday May 27th still no proposal submitted, still no working sewer, still no plan. We were constantly assured we were being expedited only to find out nothing was done.
FOUR days later 12 days with no working sewer, we are informed they had an emergency call over the weekend and are backed up. I was told that these jobs typically take 2 weeks to schedule. Although we are almost at the two week mark the two weeks evidently doesn't start for the first week.
Still no working sewer, still no schedule, but still being told they are expediting.
I have little faith this will improve as it moves forward. Shame we already lost 12 days waiting for an answer

Melissa B.

Our sewer line needed to be replaced. Excellent work done by Keith, Tyler & Crew. All were Extremely professional and cleaned up afterwards which was a bonus!

C. W.

Follow-up: I am at my wits end with TLC. They seemed great but after we spent thousands to have them replace our main sewer line, they have refused to call us back to explain why we got a major back up following their main line replacement and to come back to properly support a pipe that's currently supported by a toolbox they took from our basement. We had a plumber out for another reason who told us the pitch in the pipe is wrong and will lead to more back-ups in the future. I can't believe we spent so much money for this and will continue to have the same issue. I have called 4-5 times over the past few months to ask them to at least come back to add a proper support to the pipe. I speak to the same receptionist every time, and then there is radio silence. My husband got one call back and they said they'd come back this week, but we have heard nothing. We now feel stuck with a system that will continue to back up and a pipe that's not properly supported (and a lost tool). They have a great sales pitch in the beginning and then apparently just abandon their customers once they have the money.

Ken F.

A 2"" lead ball accidentally rolled into a drainpipe that drains our back yard and roof. This happened a day before storms were predicted to unleash flooding. I called TLC drain at 9 AM, and the receptionist immediately classified my call as an emergency and promised to send out a person to my home by 10 a.m. He said I would get a call ahead of time. The call came, and the person (Mike) arrived before 10 a.m. The lead ball must have weighed 3 or 4 pounds, and I was pessimistic that anything could extricate it. Mike did the impossible. After experimenting with several approaches that combined a fiber optic camera with a powerful shop vac, he modified the end of the shop vac tube with a soft rubber ring. The ring created a seal around the ball, and the suction of the shop vac enabled him to pull the ball out of the pipe.