TLC Drain Sewer And Water Cleanup

Dana R.

We had a problem with a toilet leaking in our basement. We were referred to TLC Drain and Sewer and called them. They came out the next day and while they were able to find the cause of our original problem, ended up flooding our kitchen by not properly reinstalling pipes under our kitchen sink and then leaving the water running for a prolonged period to test, which then leaked down and saturated our newly finished basement as well. They did find the cause of our original problem, but then created many more problems for us and yet still charged us hundreds of dollars for their service despite creating thousands of dollars worth of damage to our home. I would never recommend them.

Jack L.

We have had a plumbing issue since may 21. TLC dispatched a tech immediately and he was onsite within hours. That part was great. Unfortunately, he found that we have a broken waste pipe and they would need to schedule an excavation crew. On may 23 we were told that the technician was new and they were sending a more experienced technician to resolve the issue. They then dispatched the same tech. He was onsite within hours again and again determined that the pipe was broken and needed an excavation crew. 3 days without working sewer.
Two days later, we were still waiting for a plan. We were told they were waiting for the insurance company to approve. Turns out they still had not sent a proposal for review. They assured me that would be submitted by noon Wednesday. Fast forward to Friday May 27th still no proposal submitted, still no working sewer, still no plan. We were constantly assured we were being expedited only to find out nothing was done.
FOUR days later 12 days with no working sewer, we are informed they had an emergency call over the weekend and are backed up. I was told that these jobs typically take 2 weeks to schedule. Although we are almost at the two week mark the two weeks evidently doesn't start for the first week.
Still no working sewer, still no schedule, but still being told they are expediting.
I have little faith this will improve as it moves forward. Shame we already lost 12 days waiting for an answer

Melissa B.

Our sewer line needed to be replaced. Excellent work done by Keith, Tyler & Crew. All were Extremely professional and cleaned up afterwards which was a bonus!

C. W.

Follow-up: I am at my wits end with TLC. They seemed great but after we spent thousands to have them replace our main sewer line, they have refused to call us back to explain why we got a major back up following their main line replacement and to come back to properly support a pipe that's currently supported by a toolbox they took from our basement. We had a plumber out for another reason who told us the pitch in the pipe is wrong and will lead to more back-ups in the future. I can't believe we spent so much money for this and will continue to have the same issue. I have called 4-5 times over the past few months to ask them to at least come back to add a proper support to the pipe. I speak to the same receptionist every time, and then there is radio silence. My husband got one call back and they said they'd come back this week, but we have heard nothing. We now feel stuck with a system that will continue to back up and a pipe that's not properly supported (and a lost tool). They have a great sales pitch in the beginning and then apparently just abandon their customers once they have the money.

Ken F.

A 2"" lead ball accidentally rolled into a drainpipe that drains our back yard and roof. This happened a day before storms were predicted to unleash flooding. I called TLC drain at 9 AM, and the receptionist immediately classified my call as an emergency and promised to send out a person to my home by 10 a.m. He said I would get a call ahead of time. The call came, and the person (Mike) arrived before 10 a.m. The lead ball must have weighed 3 or 4 pounds, and I was pessimistic that anything could extricate it. Mike did the impossible. After experimenting with several approaches that combined a fiber optic camera with a powerful shop vac, he modified the end of the shop vac tube with a soft rubber ring. The ring created a seal around the ball, and the suction of the shop vac enabled him to pull the ball out of the pipe.

Barry W.

Our basement got flooded and water company gave this business the job to fix pipes. It refused to do the job and made us go without water for days. Don't hire if you have a real problem.

Anthony F.

Came in 2hrs they snaked a drain in shower there was a clog in the line took them 20min to snake . Charge was $681 . I feel I was robbed it was way too much and I had to have it done as I was out of town and wife and daughter were home unable to shower . Pure robbery, center valley PA . Found out when wife asked the cost they said they will let us know when plumber gets there . She was set up to be robbed . Owner can call me and has said manager will call 5 days still no call waiting ....

Linda A.

My daughter and her husband recently purchased their first home, 10 days after settlement they realized that none of the drains in their home were draining properly, they also found the toilet in the main bath to be leaking. We called several plumbers, all of whom let us know that the problem was much bigger than any of us realized. The plumbing issues were with the main line of the home, it was likely that the whole front of the house would need to be excavated. Panicking, we reached out to TLC for an estimate. They quickly put us at ease, explaining their pipe-bursting process, answering any questions that we had patiently, and best of all assuring us that they would not have to excavate the front of the home.

This is just the beginning of the story. This team went above and beyond the call of duty! The ran into problem after problem and what was supposed to be a one day job, turned into over a week. Every day they were met with a new problem, and they handled each issue professionally and expertly. When they were finally ready to perform the pipe burst, they ran into yet another problem with cement in the line, the team looked just about as defeated as we did, as they knew that it was more than likely that they would have to dig up the front of the home to access the blockage. They told us that they would try their hardest to avoid this and came back the next day more determined than ever, which resulted in success!

I cannot stress enough how dedicated this company is to their customers, they should be commended for outstanding customer service, as well as a dedication to their profession. TLC totally saved the day, I will recommend them each and every chance I get.

Matt B.

We had a clog in our downstairs bathroom and they came out to fix it same day. We ended up having some additional issues and they came back to fix it within the hour without additional charge. Fee was reasonable as well. Friendly people - had a very good experience.

Nikki C.

Today was literally a crappy day when we discovered our sewage drain was completely clogged and broken, which also caused a massive leak in our garage. TLC was fast, efficient, and knowledgeable about all of the work that needed to be completed. I highly recommend them if you are in the unfortunate situation of needing their services.