Tj's Plumbing & Heating

Beckie D.

My mom dealt with Warren Branch. She is 82 yrs. old with dementia. If they would've showed up when promised I'd been there. Her air conditioner went then it was in the 90's. She lives alone in a mobile home. He called me when down said it was shot gave me prices from $3500- $5500. Next day went out and found he had cut the wires to the pump so we can't even get another company to look at it. Charged my mom close to $400. I called to complain left info for manager to call...STILL WAITING

Sarah N.

I had gotten an estimate before from them and decided I didn't want them to do my work it was too expensive. I am a caregiver/power of attorney for a woman who called and set up an appointment while I wasn't there. Upon hearing about it I called them and said that we wouldnt be needing there services at her address. The man who aswered said who are you rudely and aggressively. I responsed it doesn't matter we just wont be needing your services to which he said ""who the f**k are you?"" I at that point was VERY taken aback and responded I am the one with power of attorney do NOT come to this address or ai will call the cops."" His attitude was reprehensible. I was polite until he responded so rudely. Now maybe this wasn't the owner but if you have people working for you that are that rude I feel like you are just as responsible. As for the work they do I can't comment because with people working for them that are that rude it would never get that far.

Mr J.

Charged elderly mother 395$ for a leaky faucet replacement on a Sunday. Plumber was in and out in 30 minutes.

Penny G.

I just paid another plumbing company to fix the pipes under my sink after TJ's had been to my house 5 times to fix them-and they still leaked. They took me for $770! This company would be the last place I'd ever call for help.

Gail S.

They fixed my elderly mothers furnace for apx $250.00 and 2 hours work. Good job.
A month later she called them back and it was now her thermostat that needed to be replaced. Granted it was a same day service call that she called in the morning around 9 or 10 and they made it out about 5 or 6 pm, but almost $300.00 for 15 minutes work. (100.00 should have been a good price for the price of a thermostat and labor.
They took her old part without mentioning it which may or may not be normal.
The receipt had no breakdown as to what costs what. Should not be acceptable by anyone!
For other plumbing work needed within the same month we called another plumber. That plumber also made $336.00 but it was 2 guys working for three hours, replacing 2 toilets, 2 faucets and fixing a leaky tub faucet.

Jamm J.

I was bombarded in my mail with their clean and check furnace specials so I called them to come and clean out my furnace. These two scummy guys showed up. I was actually contemplated whether I should allow them to come into my home. I was stupid and I let them in. My furnace was only 4 years old. The guys puts this scope in my furnace and says we have a problem. They are cracks in the heat exchanger and you are leaking carbon monoxide into your basement and its at a deadly level. He then proceeds to shut my furnace down completely. He took a pipe wrench and was screwing down a bunch of nuts on the pipes. I said what are you doing. He said its his obligation to shut my furnace down and its the law according to National Fuel Gas. They then said they could replace my furnace but it would cost 4000 dollars. I said I don't have that kind of money. They then said well we take payments. I said no. I asked them to leave. I then called National Fuel Gas to see if they could check the Carbon Monoxide level. They came and they told me that had several complaints about TJ's plumbing and heating. They told me there was no carbon monoxide in my basement. Well I was still worried. I called ADT and signed up for a carbon monoxide detector in my basement. They installed it and it had never gone off. The alarm as never sounded. I called Pipeworks in Warren, PA they came out and they said that most of their business was from customers that complained about TJ's Plumbing and Heating. They said there was nothing wrong with my furnace, they put it back on and its worked fine since. So TJ's plumbing and heating is a scam. They are scam artists. They give you a receipt when they are done and I was told by the BBB that when you sign the paper you sign your rights away to complaining to the BBB. They should be ashamed of scamming people.

John R.

By far the worst company a person could use. All about taking your money with extremely poor customer service after your check is cashed. They installed a sewer system (tank, grinder pump, etc) in my home. It was not done to code and after many calls on my part and two years of complaining to them about it not working correctly they finally came out to ""fix it."" it backed up in my upstairs and ruined my first floor ceiling. They offered only to paint it instead of doing it right and tearing out and replacing the soiled insulation and tiles. Or they were generous enough to offer me 100 dollars to do it myself. Of course if I hired them for another job they wouldn't charge me to fix the ceiling. The other job was just a mere 600 dollars. After all this a cheater vent which they installed in an attempt to bandaid the main issue with the sewage line went and filled my downstairs with sewage gasses. They came out again and replaced this but at my cost. Again, if I agreed to fix my ceiling myself they would be kind enough to waive the service fee. Fillany one last note, good luck having a manager get back to you with information. Needless to say it's been months since the backup and my ceiling is still ruined. STAY AWAY FROM THEM.

Robert S.

If there was something like MINUS 5 stars, that's what I would rate this company. Unprofessional, disrespectful, passive-aggressive bullies! They are a total RIP OFF!

I was quoted $250 (holiday rate) an hour, which included their employees coming to my house, with the necessary tools, and working 1 hour. Their labor time was barely an hour. And initially they wanted to charge me $637. I protested this and they took their time to fix it, which took them about 20 minutes. And now they wanted to charge me $540 based on 2 hours work. OUTRAGEOUS!!

I called the company 3 times, and at each time, their story changed. First, they told me $637 was a ""mistake"". Then, they claimed that it included travel money, to which I protested saying that I was quoted $250, which clearly included the travel money. Once they claimed that their employees were at my place for 1 hour and 15 minutes, next time they claimed it was 1 hour and 20 minutes, the third time, they claimed it was 1 hour and 40 minutes. They couldn't put the numbers, nor the story, together to justify their bill, which is unjustifiable anyways. They also had the audacity to tell me that I should be grateful for their service rather than creating a problem.

They will ABUSE your vulnerable moment, charge you an EXORBITANT amount, and BULLY you afterwards. AVOID this company!!!

Barry K.

Very Pleased. They have done plumbing, electrical and heating/ac for us...
very prompt to come when we have called.

Rex R.

Just used them today because we had a water line frozen from the well to under a trailer we were renting out. They couldn't get the line unfrozen and still charged us $425. Said they could dig up the waterline and put deeper to get out of the frostline. Said it would cost between $1500 - $4500 depending on how far they had to replace the waterline. Well I know waterlines is simple 1 1/4"" black pipe and is cheap. Who are these guys?