Tj's Plumbing & Heating

Marilyn O.

I purchased a furnace from them after the first one was bad and it took nights without heat before they sent someone from Buffalo to look and the 1st furnace I paid for. They finally decided to give me a new furnace (#2) ,have had nothing but trouble since. In April had no heat they came up on a Sunday and of course they were not sure if they had the part ,so in order to open the store on a Sunday to check if they had the part I would have to pay $150 with no guarantee they had the part, on top of the initial service fee. The other option to go without heat for 2 days to get the part. I opted the 2 days and slept with 2 heaters in front of me for the 2 days, They received the part installed it and not only charged me and I paid on the first call on Sunday, $189+ 2 days later $788. Of course the weather warmed up and the furnace was shut down for the summer. This November the 7th furnace doing the same thing that I paid to have fixed in April, again $151+ ( and that was after asking if they gave senior discounts,big deal $10)!!!! I went to pay with a card and of course there would be a % they would have to charge me, maybe 3%. I wrote a check. Next day furnace doing just what I had called about the day before, again they came up ,being it was intermittent I said I would record it which I did and also told them I would stop payment on the check if I had to pay another service call. well I was told they would be no charge....... I would not of paid again and would of stopped payment.....I have decided not to call them nor would I recommend them. Furnace is still acting up and I am in hopes of finding someone whoes workers know something about furnaces!!!!! Nothing is every itemized and when I asked received no answer. Stay clear of them unless you have a big bank account and don't mind throwing your money out the window!!!

Michael F.

They charged me over $900.00 to replace a toilet flange, and a piece of pipe. Please stay away from TJs.

Dawn W.

Don't even allow these people in your house they don't have a clue about what they are talking about or doing

Edward S.

I have been looking for a reliable, responsive HVAC folks for a long time. I have seen the TJ;s trucks around so I thought I would give them a call in the past their reputation was not so good. I already had a different company come out twice to the tune of 300 bucks. Problem still existed with my boiler. TJ's identified the problem, ordered parts and scheduled repair. Very proffesional (Rob). Then after hours I had a pipe burst in bedroom from freezing spouting water, I shut off the zone and called at 8PM told them it was not an emergecy. The next day talked to Kathy and she said that she scheduled but hat 3 people without heat but promised that they would be here today. (big storm coming in) Gary and his apprentice Matt, show up, extremely professional identified problem, fixed the burst pipe, tested all of the 9 zones ensureing that system would be functioning through the holidays and cleaned up the wet towles and left the bedroom better than they found it. I am going to get a business account for my farm and adjacent property. If Matt and Rob are any example of a well run company, I am sticking with TJ's. I will spread the word these two guys that came out were top notch professionals. If they are grooming the apprentices on professionalism, this company will go along way. If you had a bad experience in the past, I recommend that you give them another chance. They we awsome.

Ed S
Dewittville NY

PS. When discussing my 5 boilers I want serviced every year, Gary said if you get them scheduled for Aug-Oct. It is a fixed price and will save $$$$

Gale S.

Call TJ plumbing they came to my house around 4 try to do everything to unplug but did not work then they told me that they were going into overtime they left without it being fixed RIP OFF next day calls the problem is not fixed then they said they were going to charge me for trying to fix the problem they never fixed so I would never recommend them to anyone they charge me almost $600 and my plumbing is still backed up rip off

Donald B.

Their total rip-off artist they showed up to do a job to get a plunger unstuck from a drain did not accomplish the task sent a $200 bill anyway had to hire a different plumber to do the job and then continuously harassed bothered and tried to collect on the two hundred bucks for money that they did not complete the job I own love and houses and I would never hire them to do another job for me ever and I wouldn't recommend them to do a job for anybody I've heard nothing but horror stories about these people taking advantage of elderly people and all

Shari M.

We had a blockage in the plumbing to the sewer. They came out same day, were very professional, took care of the problem, made sure everything was working well before they left and charged less than $100.
What more can you ask of a company?

Beckie D.

My mom dealt with Warren Branch. She is 82 yrs. old with dementia. If they would've showed up when promised I'd been there. Her air conditioner went then it was in the 90's. She lives alone in a mobile home. He called me when down said it was shot gave me prices from $3500- $5500. Next day went out and found he had cut the wires to the pump so we can't even get another company to look at it. Charged my mom close to $400. I called to complain left info for manager to call...STILL WAITING

Sarah N.

I had gotten an estimate before from them and decided I didn't want them to do my work it was too expensive. I am a caregiver/power of attorney for a woman who called and set up an appointment while I wasn't there. Upon hearing about it I called them and said that we wouldnt be needing there services at her address. The man who aswered said who are you rudely and aggressively. I responsed it doesn't matter we just wont be needing your services to which he said ""who the f**k are you?"" I at that point was VERY taken aback and responded I am the one with power of attorney do NOT come to this address or ai will call the cops."" His attitude was reprehensible. I was polite until he responded so rudely. Now maybe this wasn't the owner but if you have people working for you that are that rude I feel like you are just as responsible. As for the work they do I can't comment because with people working for them that are that rude it would never get that far.

Mr J.

Charged elderly mother 395$ for a leaky faucet replacement on a Sunday. Plumber was in and out in 30 minutes.