Tipping Hat

Allen J.

Well after $3,300.00 spent at tipping hat plumbing ,I have to call another plumber company to get the job done right. By pass this company and save some money $$$$$

Thomas W.

I called to receive a quote for electrical work. They were very professional on the phone made an appointment to come to my house on a Monday. They Called Friday and cancelled my appointment. They rescheduled the appointment for Friday. Texted me on Thursday evening and cancelled my appointment again. Don't use very unprofessional no regard for the customers time.

Abigail K.

DO NOT USE. Called them for some assistance on an evaporative cooler. Liberty, the technician that came out, quoted me nearly $2,000 on a system that cost $3,000 to install! When I asked for an itemized quote with part numbers and labor broken down, they could not or would not provide. He even said such ludicrous things like, ""you can't just wash the filter pads, they will disintegrate."" The pads sit under running water for months at a time- obviously this was just a pathetic attempt to charge me $700 to replace them. I called them because I wanted to support a local business in the neighborhood but was completely disgusted by the experience. Ended up getting great help from another company-for under $300 to do everything he quoted.

Greg G.

Well I decided to use home advisor, and HomeAdvisor indicates that my appointment is set for 11 AM. 11 AM came and went no Tipping Hat AC. So I called them directly and they said oh no there's a window between 11 and one so I said all right well I guess I'll have to wait around for you guys to show up no problem then. Well 1 o'clock comes around and no one shows up again so I called them and I said what's going on? They said no we have you scheduled for Monday and I said no I just spoke with you guys two hours ago and you said my window today was from 11 to 1. So needless to say if they can't even schedule appointment correctly I'm not going to use them for my business and spend thousands of dollars. No way.

Mateo E.

""Past performance is not an indicator of future success.""

We've had Tipping Hat in our home a few times. Twice, we were impressed by quick, friendly, competent service for electrical issues. Each time, they could have pushed us into spending more, but appeared to cut us a break. We were impressed.
So, when the freak mid-May cold snap & snowstorm hit yesterday and our furnace went cold, we gave them a call.

I was called by their supervisor/tech, who explained that Part A was broken and needed replacing. $1100. Once he replaced that, he could tell me if Part B ($800) was also defective. Hmmm--Spider Sense Tingling. If I wanted to proceed, he needed a credit card now. Since the card was in my car, a few minutes' walk from my office, I asked if I could call him back and if he could email me an estimate first. That didn't go over well. He said that if he took the time to email me, he couldn't guarantee service that day. My toddler's bedroom was 59 degrees. I felt pressured. I walked out to get the card and realized that my builder-grade furnace cost $2k brand new. He was pushing spending nearly that to repair it. I called him back and passed. It just felt wrong.

To make a long story short, I'm sitting in my toasty living room right now because we called a competitor, who came right over this afternoon, fixed only Part B, and charged me $80 less for it. He said there was nothing wrong with Part A, and it appears he's right. Instead of spending $1900 to fix a $2000 furnace, I dropped a fraction of that.

So, while I tip my hat to these guys for the little things, when real dollars are in play, I will call someone else. Today's experience smacked of either incompetence or dishonesty. I can't afford either.

Eric W.

Not a great experience

Started off with bad experience, Robert sent me a confirmation for the time agreed on, but put a different time (that we had discussed but not agreed on) in THEIR calendar. So they were a no-show on the agreed date despite me having an email confirmation. Called to discuss this but the apology was weak. I was told the confirmations are done manually rather than automated, so do not necessarily reflect what is actually on their calendar. When they came out for the quote, the plumber was professional, but did not itemize things as I specifically requested. It was all just one big line item. Lastly, their price for my project was $3100 where other plumbers were in the $900-1600 range.

Scott B.

Got a coupon for $19 so I called these guys and mentioned the coupon - the tech came out to my house, spent about 15 mins before telling me I needed a new A/C unit and then charged me the regular price $29. Sleazy sales job. Was going to use them to eventually install two A/C units and two furances when they died out - not anymore.

Jeff G.

Received a coupon in the mail for a 19.00 AC tune up. When I called to schedule it, I told them my unit was only about 3 years old. Right away they told me that they had no spots available for the entire season. Really?? I can only guess that's because they don't want to see or tune up newer models because there won't be much of a chance of anything being wrong with them. How disappointing. I will not use them ever for anything. There's too much competition for my business.

S G.

Utilized Tipping Hat for replacing a widespread bathroom faucet. Louie showed up early, completed the task in a reasonable amount of time, and left the bathroom neat. I appreciate Louie and the Tipping Hat team for another successful plumbing project.

Brittany Y.

We needed our furnace cleaned and certified before moving. Tipping Hat was able to schedule us on short notice and Jessica provided updates as to who would be coming and when. Justin showed up on time and gave a courtesy call before showing up. His customer service was top notch and he was able to get everything completed in a timely manner. On top of that, he honored my mailer coupon for the service. Thank you for everything!