Tip Top Drain Pros & Plumbing Experts of Los Angeles

Jason P.

I got the call no landlord wants to get in the middle of the night, ""water is coming out of the walls, what should I do?"" Being an hour away and having no knowledge of plumbing, I call 3 places until finally someone answers. I spoke to Mike and he was quickly on his way to access the problem. I was grateful to get the call that the problem was handled. My tenant told me that Mike and Willie were great and Profesional. I hope I never need them again, but good to know who to call if I ever do.

Jesse C.

Ceaser and Mason helped clear a secondary sink line with a hydro jet. Great service and fast!

Maribel S.

After requesting a quote through yelp, I received a call within an hour to schedule an appointment. Mike and Willie came out to my home. Upon arrival I got a Courtesy call that they would be arriving. I had an emergency leak, They wore shoe covers and addressed my issue right away. I really appreciated the great communication which was excellent and I would highly recommend this company Mike and willie, thank you both for taking good care of my home. Very professional and Thorough!

Steve M.

I have been living in my home now for 10 years and have been through countless plumbing companies and still can not get the problem resolved. I was referred to Tip Top by a good friend. When I called I was given a window of time for them show up. Upon Arrival Mike and Will showed up and greeted me with a smile. After inspection of the property and finally showing me what the actual issue was.. The fact they took the time to look around and inspect areas that were not inspected by the other plumbers made me feel really comfortable . Mike and Will gave me a full explanation of what was going on and provided me with an estimate. They complimented my home and my German Shepard Hank who is on his last leg from brain cancer. The work was performed and I waited to give this review to see if my blockage actually stoped and it did.. Mike and Will I can not thank you enough and if you are looking for a plumbing company ask for Mike or will they rock!

Helen P.

There is really not much worse than doing dishes when suddenly the sink backs up and you're elbows deep in the neighbors Palmolive dish soap. So when I saw Caesar's king face in my driveway I was more than relieved. It didn't take him very long to not only identify the cause of my issue but also solve it efficiently. His kind nature and quick work helped turn my day around and helped keep my kitchen from being a soggy mess. Now I just keep Tip Top Drain Pros in my contacts because their service is the kind that keeps you loyal!

Brenda F.

Another one bites the dust! So first let me start off by saying that I am a very loyal customer. Cesar Cortez always makes sure that ALL of my needs are taken care of. He is definitely my go to guy, because he is a sincere gentleman. He lets me know up front what the price will be and he works fast and efficient.

I appreciate the fact that Tip Top Drain Pros&Plumbing Experts of L.A are always consistent with their service. Consistent quality hard work is what they deliver!

Pros:
-Great prices
-Quality work
- Eye Candy
-Fast and efficient
- Bilingual -Spanish
- Top Notch Service


Thank you Mr.CorteZ!!!

Sydney T.

I had a situation where my downstairs neighbor's ceiling collapsed from a leak in our bathtub drain. I spoke with David, who told me he could get me a quote for plumbing and for drywall. He was very nice and referred me to their adjoining company Lime Green Restoration. They sent Pablo out to take a look and give us a quote. I was sent a quote the next day for mold restoration only and no repairs were included. I wrote Pablo back mentioning that David had said he would have a quote for drywall and plumbing. I have not gotten a response about three weeks later. At the beginning of the week I reached out to David via message to request a quote for just plumbing. I did not hear back, so I called and left a voicemail. I did not hear back again and had to go to another plumber. The service was nice at first, but I never heard back. I was disappointed because this company has such good reviews and I did not expect this.

Edit: After I put up this review, I received three phone calls a few minutes later. I was not able to get to the phone, but received a text message after. In the message, he mentioned how he had provided me with service three times previously. I would like to give credit to that and say that on a previous time where I had a leak under my sink, he was very kind over the phone and explained to me how one plumber under my home warranty was blowing smoke and how to explain to the home warranty company that the information I was given was false. I was very glad to receive that help, and wanted to use his services. I requested for the home warranty to have his company do the repair, but the home warranty company would only use their own plumbers and instead they sent out another plumber. When the ceiling collapse occurred late at night on a Saturday, I left David a detailed message Sunday night about what had happened and we talked the next morning. When I asked him if there was a charge for the damage to be inspected, he said there was no charge. I did not realize that this was him doing me a favor until I just spoke with him, but he did give me that courtesy. He felt that it was not right that I give him a bad review now after the help he gave me before, so I wanted to mention that and give credit to the help he gave me.

When I wrote this review, I did not mean for it to be ""scathing"" or to put his name down. I saw a previous review that mentioned that they had not heard back from David. I saw that David responded to him saying that it was his mistake and he dropped the ball. The same person rewrote their bad review to a five star review after speaking with David and working it out. I thought the same thing would occur, since I figured that David and his company had just missed it and dropped the ball. I figured I would receive a call and we would work it out since he had such great service before. However, after I received David's message where he was clearly upset I answered his phone call after he called multiple times again. I answered the call to receive a justification of how he helped me before, how he was sick, how he had 66 employees and they could not keep up with every message that came through, how because of me the next time someone needs help he is not going to help them, and how my generation was a ""now"" generation that needed everything done now. I did not have much of an opportunity to respond.

I did not realize that he was sick, so I can understand where the delay in communication with him could have come from. After a couple weeks not hearing from Pablo (who was very kind and professional, but may have missed my email), I reached out to David on Monday (about two weeks after Pablo had come out) to let him know that the insurance had taken over the mold restoration, but that I would still like to use his company for plumbing. (Our downstairs neighbor's tenant was complaining of mold, so the owner rushed to have it done before we could make sure our insurance would cover us doing repairs.) I left a review yesterday on Friday. All in all, maybe he was right and I could have waited longer as I did not realize that he was sick which prevented him from getting back to me. I was also under pressure from the downstairs owner and insurance matters. I think that this was a misunderstanding, but the response I received after my first review was very negative and targeted. He told me to change my review to a one star review, but I am leaving it at two stars because of the help that he did give me. I think had there not been this misunderstanding, he probably would have provided great service.

Glenn B.

This company was super responsive. Very good communication all the way through, friendly, and great follow through! I definitely recommend them based on my experience.

Christine L.

Ceasar came over, got my new toilet out of my car and installed it. Everyone at Tip Top I've encountered has been polite, helpful, and just cool. Sorry this wasn't a story, but they were just good. Reasonably priced.

Brooke H.

I really can't begin to say enough great things about this company. The service from start to finish was absolutely incredible. They truly care about their customers and if we ever have an issue in the future they will be our go to no questions asked. David H. was our technician and what a great guy! He was incredibly helpful. He assessed our issues quickly and we can now go through our insurance company to complete our repairs. Thank you so much you guys! Outstanding service!!