Tingey Plumbing & Heating

Alan C.

""After more than a 4 years of doing business with this Company, (in which, by the way, we had never compared prices. My bad.) I had them come to my home to investigate a strange sound coming from my central air conditioner unit. They arrived soon after and determined the problem to be a"" Motor Run Capacitor"". The service man quoted me a cost and it being 98 degrees outside, as well as trusting our past relationship, I approved the installation.

The charge for the part was $221.00. The service call was an additional $149.00. Later, I decided to checked the Internet for the part and found it to be between $6.51 and $9.61, depending on supplier. The installation took all of 10 or 15 minutes. They(TINGEY) also recommended an additional part for which they charged $323.00. (I didn't get the packaging on this part, so no comparison possible. I can only imagine.)

Before I called the Company to determine if an error had been made, I made a call to a competitor and was quoted between $125.00 and $180.00, which would include the service call.

I made the call to Tingey to inquire if an error had been made, and was treated to a lecture about overhead, transportation, professionalism (and why did I approve the installation in the first place, (I guess I should know what a capacitor costs). I offered to pay twice the amount quoted by the competition and was told it was unacceptable.

I concluded this Company would rather save a few dollars now, and lose the long-term customer relationship with me, as well as a longer customer relationship with the family who had recommended them to me in the first place. I said the same to the office manager. She said that was OK and that is what happened.""

ALAN COHEN

James C.

After several frustrating attempts at dealing with this company , I finally called it quits today.
A few months ago, I had called them to address an issue with my A/C unit. I was given a date & time for my appointment. It was subsequently changed and rescheduled multiple times. Citing reason of the company owner having surgery- blah,balh ( he wasn't even the one doing the repair)
Now todays final straw came, after losing heat yesterday afternoon, and calling for service, I was convinced by a lethargic service man, that it'd be cheaper to wait until Mon. AM, as it was $unday . Expecting to be the first call of the morning, I was informed my appointment was superseded by a water tank install.....??? I thought I was an emergency ? I'd been w/o heat for over 24 hrs in January?! And I even subscribed to their ""preferred customer"" contract....
This is a very small mom & pop operation, that seems difficult to keep good technicians, and hires a lot of inexperienced newbies. I have dealt with men disclosing to me "" its my first day on the job""
Will NEVER use them again, and DO NOT recommend them.

Steph H.

We recently bought our first home and it was built in 1901. Tingey Plumbing has been AMAZING with replacing old pipes and getting our home updated and up to code. Their customer service makes me so happy. Everyone from Candy, their secretary/scheduler to Ken was such a joy to work with! They are honest, skilled and quick. I will be working with their company for all future needs from now on.

Ryan C.

I have found Tingey plumbing to be very reliable. The office calls me when they are on their way. I'm not sitting around waiting all day. Great customer service and very honest.

Russ N.

Our experience included an excellent scheduling person in the office followed by a polite and thoughtful repair person who was not familiar with our heating system. It took several trips back and forth to the warehouse to get all of the parts he needed. The system had been installed by Tingey 15 months previously but nothing was covered. On our invoice, it says ""if nothing goes wrong the system should be fixed."" Then it says ""If it does act up, the outdoor unit will have a leak and will need to be repaired, under warranty."" The warranty piece is hard to take given that they warranty labor for only 90 days.

Sarah R.

Very kind! I didn't end up using this company because I had already purchased a Yelp deal with another... But Candy went above and beyond to fit me into their schedule today. They quoted me a very fair price for a house call. If I have future needs, I wouldn't hesitate to contact Tingey!

Julie M.

I'm appalled by this company. I needed work done and they bumped me back a day and a half from my original appointment. I waited so long that I no long had the choice to find someone else. After 4 hours of work they charged me $1000!! I couldn't believe it. I was sick to my stomach. A complete rip off. There were two guys who did the job and the older one was so rude to the younger one. I felt so bad for him. My one and only time ever using this company. The biggest rip off ever!!! Stay away! I had two other plumbers come out to look at what it should have cost and they said these guys over charged me by $450 at least!

Michael L.

I truly am blown away by the customer service I received from Tingey.
I had an issue with the second time I used them, but they quickly did everything they could to resolve it. Never did they accuse me or place blame on me for what happened. They took full responsibility, and truly went the extra mile to take care of me. This is what companies used to be like- Tingey really does care about the customer. I will continue to use them for my plumbing needs.

Teri I.

We recently moved into a home that was suffering from ""deferred maintenance"" so wanted to have the water softener evaluated (it was our first water softener and we weren't familiar with its operation). Ken Tingey patiently took the time to teach me about how it worked while he checked over the unit. He made a couple of suggestions relating to how it could function better and took care of the changes at my request during the same visit. He also had a quick look at our HVAC unit and pointed out a leaking pipe which could have caused problems down the road, if left unnoticed. A service appointment was scheduled at my request for a few days later. At that time, Rob efficiently repaired the faulty pipe as well as helped to resolve an existing problem with the filter rack that was proving to be a challenge when I tried to install clean filters.
My initial contact with Beatriz in the office instilled in me a sense of comfort that I had contacted a company with integrity. Both technicians were polite, informative, and professional while also being conscientious about covering their boots before stepping into our home.
Experiences with other plumbers at our previous home had already prepared me that plumbing services can be costly. What makes the cost bearable is having people in your home whom you feel you can trust are treating you fairly and honestly.

Scott C.

I was very pleased with the prompt service and water heater (Rheem) unit. They were able to squeeze me in less than an hour after calling them and the plumber showed up within 30 minutes of scheduling the appointment. The plumber was very good at explaining the replacement process and had it installed 30 minutes earlier than his time estimate. My only complaint, and it is very minor, was that the plumber did not wear the protective shoe covers. I would definitely recommend Tingey Plumbing.