Tiger Plumbing, Heating & Air

Anil K.

asked them to come and look at our AC. charged us 340 to just give an estimate. last time I use this company

Lindsay L.

we are very upset with our overall Tiger plumbing experience as customers. We have been loyal customers since moving to bloomington and have spent so much money with you guys around $10,000. We just had a water heater replaced by you guys in the last year and a half and when it broke last week we were disappointed. We had a week old baby and a toddler in a house with no hot water for over a week and the fix in that week was to put it on extra hot which is very dangerous. I understand that's a manufacturing issue but to then be charged $500 plus $180 for initial call was crazy! I know we can get a brand new water heater for less!!!!!

We were never quoted a price before this and feel that is very very expensive. We knew tiger is on the higher end price wise for things but continued to be loyal customers. If we knew this fix in a new machine would be $700 I would have gotten other quotes from other companies. Unfortunately after this we will not be customers again.

Andrew W.

I would like to give a better review because Dawn at the front desk is so friendly and the 2 plumbers who came out were very polite. BUT.... the bathtub shower plumbing was not aligned straight. And just to be safe we asked them to stop by to give us a heads up before we added our tile but they brushed us off and said everything was fine and just call them back after we were done tiling. When they came out to put on the trim pieces for the shower valve and faucet they said the the valve pieces were inset too far in and we had to rip our tile out! WELL WE HAD SPENT HOURS PLACING 2 x 4 ft tile in place and decorative pencil tile vertically. They ended up ripping out the back adjoining wall which happened to be the shower in our master bath and found the installer who put in the backer board (another nightmare) attached the copper pipes to the back wall which pulled the plumbing in so not their fault BUT WE FOUND THE ELBOW VALVE WAS LEAKING WHICH WOULD HAVE BEEN THEIR FAULT AND THEY FIXED. Now the tub spout leaks continually and they will not come out without charging $159 device charge .... We are very disappointed in them not taking the time in the first place to come out and inspect when we asked and then to recharge us for the leaking tub spout. I feel they are too much in a hurry and not really geared to homeowners who do some work themselves like ordering Moen parts etc for the plumbing job. They are not fixing our adjoining torn out shower wall either. I just feel they hurry for the money and don't take a few extra minutes to make sure everything is in check. Nice people but a lot of money on our end and we could have used a plumber maybe a bit older and wiser who had come out before the backer board was installed and gave us the right measurements that the pipes were supposed to be inset that would have put us on alert when the backer board guy screwed up.

John T.

A little over 18 months ago, my water heater went out and I needed to purchase a new one. I did some research and was sold on buying a tankless water heater. I called around and had several companies come out to provide me bids. Talking with Tiger Plumping and Heating, they provided me the best pricing and availability for installation. The installation went very well and the technicians were very professional. During the year, when the water heater would go into alarm mode and I had technical questions regarding the reset of the system, the technician was always available to answer my questions. This past winter, I started doing some research on the yearly maintenance and flush of the tankless water heater and didn't get any direct answers. Every company I called wanted to charge me just to ask questions regarding the maintenance and flush of the tankless water heater. I did call Tiger Plumbing, Heating and Air and they returned my call. They signed me up on the VIP maintenance plan and we scheduled a technician to come out to complete the yearly maintenance and flush of the water tank. On Feb. 15, 2022, The technicians arrived and this is when everything went off the rails. The lead technician looked at the tankless water heater and told me they can't do a flush on the water tank because a shutoff valve wasn't installed. So we couldn't do the flush. I also wanted to replace the thermostat to a wifi thermostat and was told a transformer within the water tank would need to be upgrade due to not having a C-wire. When I went upstairs to get the new thermostat and returned to the basement, I observed a technician coming out of my theater room. After the technicians left, I talked with my wife about the situation and we decided to call the manager at Tiger Plumping to voice our concern. The owners wife called me back and discuss the situation. I received a call back from the lead technician and he explained why they were in the room. I was comfortable with his explanation and everything was resolved. That was on Feb. 17. I waited until Feb. 28th and called Tiger Plumbing to ask why I having received a call back regarding the status of valve. I was told the technician would call me back. The technician never called me back. On March 1st, I called Tiger Plumbing back again and was told the managers were all in a meeting. I requested that the manager call me back the next day and still didn't receive a return call. Now I need to look at hiring another plumbing company to install a valve so I'm able to flush my tankless water heater.

Aphton H.

My landlord is a VIP client and I have lived in my townhome and we have Tiger come out every year twice a year. Once for the furnace tune up and another for the air conditioner tune up. They were booties on their feet so I never have to worry about their shoes. They are always able to get us in same week. I greatly appreciated the work they do.

P M.

They have done extensive work on our home and now they have blocked me from calling for service. They will no longer work on the new pecs plumbing they installed. Go figure.

Randy S.

Called for service on A/C unit on hottest day of the year. $59 for service call. $185 for diagnostics. $395 to remove and replace a simple capacitor. I told them to leave as that was outrageous. I found a Capacitor on Amazon ($5.95) watched a YouTube video and did it myself in less that 15 minutes. I need to replace my A/C and furnace because of age soon, but Tiger lost a sale and customer for life.

Charles H.

I had a small plumbing emergency tonight (4/11/20) that I brought on myself. I was able to get ahold of Tiger Plumbing and they promptly got back to me and were to my house within two hours on a Saturday night! That's amazing! The dispatcher was very helpful and thoughtful of the situation! Derek the technician was awesome! He was so knowledgeable and walked me thru everything! He answered all of my questions and I learned a little about plumbing! I would recommend these guys to anyone in the twin cities area! If you're in need of superb service with that down to earth, family type feel I would go with Tiger!

Matias V.

My electric water heater stopped heating water. They changed me 99.00 just to come to my door. All they did was look to see if there were any water leaks and turned the breaker off. Then they wanted another 239.00 dollars just to troubleshoot so 339.00 just to find the issue. Then they would charge me for parts and labor. They then proceeded to try to sell me a new water heater and told me that they would charge me over 3300.00 for a new 80 gal tank. I did my own troubleshooting. the water heater just had a bad fuse. The fuse was 25.00. This company tried to pray on me in my time of need. I have a baby and can not be without hot water. I will never be contacting this company again. Please stay away.

Terri M.

When we arrived home after three months from CA, our water shut off valve was stuck shut. Dustin from Tiger Plumbing was able to come to our home and fix the issue. This is a very stressful time for everyone, and he was very kind. He also checked the water softener and there was a lot of sludge and no salt. He cleaned it out and then went to Home Depot for us (really above and beyond!) to get salt and brought it back that evening. I really appreciated his caring nature (when I was obviously stressed from just driving across country during the pandemic!). We have had Tiger do other plumbing jobs for us and they are great... and nice people! I would highly recommend.