Tiger Plumbing, Heating & Air

Terri M.

When we arrived home after three months from CA, our water shut off valve was stuck shut. Dustin from Tiger Plumbing was able to come to our home and fix the issue. This is a very stressful time for everyone, and he was very kind. He also checked the water softener and there was a lot of sludge and no salt. He cleaned it out and then went to Home Depot for us (really above and beyond!) to get salt and brought it back that evening. I really appreciated his caring nature (when I was obviously stressed from just driving across country during the pandemic!). We have had Tiger do other plumbing jobs for us and they are great... and nice people! I would highly recommend.

Kris S.

Very poor communication and customer service. Scheduled a time for them to come to check on a furnace not working. They scheduled for a time 11-1 with 30 min. Calling prior to coming.. At 12:20, received a call that the service person was traveling from Southern Illinois and it would be between 2-3:30. Received a voicemail call about 10 min. later that said call at my earliest convenience with no other info. Since I didn't see the voicemail and respond to their call, they cancelled the appt totally ...however... NO notice or call back was made to notify me. Only after sitting waiting for them to come ( in a 39 degree home) did I call and they indicated they cancelled. The receptionist said there was supposed to be a preset charge made and since I hadn't paid ( this "" requirement"" was Not mentioned when I set up the appt.) they cancelled. Wasted 4 hours of my time. Totally ridiculous.

Nadine F.

The guys took good care of us. We have a 20+ year old boiler that we wanted to have checked out. The company which installed it has since changed hands; their tech said without even looking at it, that if it was that old it probably needed to be replaced. Well! With that attitude I tried someone else. My nephew who has his own heating and air business (not plumbing tho) recommended Tiger. They came and checked it out and the tech seemed genuinely relieved (he said he was very happy) that it only needed a new expansion tank, which we already suspected. It has been a week now since they came back and replaced that and the boiler has been running just fine and we've had to have the heat on because the weather turned cold early so I am glad. I'll use them again.

T K.

It's been a while since tiger plumbing came out to our house. But their name popped up on next door so I thought I would take a look and see what other people's experiences were. I have to agree with the ratings, they're nice enough people and they came out in a timely manner but their service is hit or miss.
Whatever you do, for sure get a second opinion.

Lauren M.

New to MN from CA, didn't know to winterize our pipes when moving into our new home, and unfortunately a pipe burst . Called Tiger, and they sent Sam and Justin the next morning. They quickly diagnosed the problem, got to work, replaced the pipe, and educated us on how to winterize pipes for next season in our home. Our go to plumbers for future plumbing needs- thanks guys!

Melissa S.

They are life savers!! Amazing amazing!!

I called Centerpoint energy and another highly recommended company and both told me that my Lennox AC unit was irreparable and I would need to buy a new one. so I called Tiger to get a quote on a completely new system. At this point I was without AC for over a week in 80+degree weather. Dustin came out to my home, he took a closer look and instead of selling us a new unit he was able to actually fix my unit and having it up and running in less than a few hours! I could not believe it!!

Needless to say I will only be using Tiger going forth! Dustin was able to fix a problem that no other company was able to fix in the 3 years we have lived here.

Thank you guys! I would give you ten stars if it was an option.

Kim B.

The most unprofessional and unpleasant business I have ever worked with.
They have workers who have no idea what they are doing but will charge you anyway.
The owner only cares about money and not about customer satisfaction. They will lie to cover their poor performance. BEWARE.
We had a terrible experience with this company.
1. They were 6 hours late
2. We were charged a late fee, when they said they would be there on time
3. They told us they couldn't find a leak in our AC even though they have admitted to us (we have email evidence) there was one.
4. They said they would refund us immediately if we changed our review (we updated our reviews with our agreement and raised our rating of them), but they didn't. Eventually through Facebook we found out they changed their mind on our refund due to our slanderous reviews. I guess they don't want everyone to know the quality of their business. A respectable business owns up to their mistake. We called a different company (McQuillan bros) who said these leaks were obvious and were able to point out many more details than the technician from this company.


Also, in response to Dustin, why would we call back a company that didn't do the job correctly? We wanted it to be actually fixed and not just wait for someone who didn't know what he was doing to ""fix"" it again.

Jenn K.

I could not be more appreciative for Tiger - its been super cold and our kitchen drain had froze and started backing up. Although many companies were super busy and unable to help, the owner Dustin added me onto his schedule and was able to come the same day I called. He was kind, friendly, explained things in a way that I could understand, and he not only un-froze my drain, but also was able to figure out exactly the spot in my home that was causing the problem (the frozen drain had happened last winter too, and the company I worked with then brought a big, expensive machine to unfreeze the pipes, but had nothing along the lines of suggestions for a more permanant fix).

Louis B.

Waited around all day to receive neglectful service from this company, whose employee could not identify leaks in system when specifically requested, so their 580$ fill up leaked out again in 2-3 weeks. Posted bad reviews instead of contacting the company because we had been told by the technician who could not find any leaks and the receipt that there was no guarantee on how long the fill would last. Was contacted and told that we would be sent a check the same day in the mail for changing our reviews. Nearly two weeks after doing so and emailing repeatedly we received no check as agreed upon. Good luck not wasting your money and your time with Tiger. We recommend seeking service elsewhere.

Ken T.

I hope this review does not harm this company because I believe the owner is a nice guy and means well. He did a great job on my Flying Cloud Hanger, but a horrible job on my home in Eden Prairie. Unfortunately his choice of personnel (Brian) was not a good selection. I have paid this company thousands of dollars. Some was worth it and a good chunk was not. All the result of the owners personnel choices.
Ken Tannehill