Tidewater Plumbing & Heating

Mashel G.

Being happy with their prior work, I called on Tidewater Plumbing & Heating & Air Conditioning again for a couple more jobs. The latest is to fix my furnace. Bill has detected the problem very quickly and mitigated the problem until he can order the parts.

While waiting for the parts, Bil has called me to inquire about the heater functioning and updated on the order timeline. Then, as soon as the parts arrived, he stopped by and made sure the motor was the right one. Upon this check, he and Moris installed it very quickly and explained intricacies of heater motors. As usual, they were supper thorough, helpful, and friendly. The charges were very reasonable too.

Thank you very much again, Bill and Moris !

Julia W.

I hired this company to install a gas fireplace and lol mat a few minor plumbing issues. 3 hours later the fireplace was installed but would not work for more than 5 minutes at a time. They intact was due to low gas line pressure which had to be resolved by the propane company. The propane company Ame out and said the pressure was fine.

It still doesn't work. They should not have taken this job if they don't know how to properly install and troubleshoot gas fireplaces, for over $330!

Robert W.

Bill solved our issue in the simplest and quickest way possible. He was very responsive and clearly put the customer first. Bottom line, he sets a high bar for solving your exact issue (in our case, with our AC air handler) and not trying to charge a fortune (great value).

A++ and thank you!

Christa R.

Call them first!!
Responsive! Professional! Extremely thorough!!! Found several issues, by checking all possible problems first. They found a leak as well, and fixed all issues as they went along, but always kept open communication with what they found and how they fixed it. They worked 6.5hrs, but complete the job!

Appreciate their service so much! Will be calling again, but hopefully not for a very long time.

Patria L.

Referred to them by my home warranty company. Fast, efficient, and made accurate suggestions , including recommendations to prevent further damages.

Tracey R.

Military Friendly!
My daughter is young, in the Navy, lives alone, and a brand new home owner. She had some blockage that prevented her from flushing toilets, using washer, etc. The rest of her family is in Florida. Scheduling and making phone calls is difficult for her on work and duty days.

I initially called another business who ranked high in google reviews. Explaining what was going on and the fact my daughter was on duty, I was trying to have someone schedule a specific appt for the next day. The person on the phone asked who the home owner was and would not assist me because my daughter was. I explained the situation again and she stated they have to get permission from the homeowner and discuss fees. I inquired about provisions for military and she offered no help so they were not for us.

I then called Tidewater. After explaining everything, Mr Martin asked if we had called the city. We know nothing about dealing with the city as we've always been on well water. He let me know that if the blockage is on the city side, they will fix it for free. If it wasn't on their side, he could help us. He even looked up the number for me to call. After it took the city two days to come out, we called Mr Martin back and set up a Friday appt.

He showed up on time with his son and another worker and resolved the issue quickly. My daughter was completely happy and comfortable with them. He took the time to tell her what to get to wrap her exterior pipes and cover her crawl space. Because they also handle A/C and heat issues, she spoke to him about some heating, water pressure and water heater issues. They never made her feel like they were in a rush to get out of there. The cost for their time was very reasonable and less than we'd imagined.

My daughter will be having them come out as soon as she can to assess some of those other issues she has. So happy to have found a trustworthy business for her to deal with since we aren't there to help her.

Cole B.

Nothing but great things to say about these guys. They showed up in a timely manner, very professional and informative. They actually walked me through what was going on and how they were able to fix so if the same issue arouse again I could fix it. I highly recommend them and I know I will definitely use them again if an issue should arise.

Laura M.

My ac went out on the first 90 degree night. They called me back first thing in the morning and they were able to get to me the next day, amid all the other emergency calls. They were fast, professional and inexpensive. I would have sold a kidney to get that ac working again. God bless you Tidewater Plumbing & Heating!

Demi G.

I will forever use them as my go to after they came after hours and were so friendly! So helpful! I will refer them to anyone I know in need of service or repair!

Verron J.

Simply the Best, Better than All the Rest! Mr. Bill Martin and Tech Asst., Morris are very knowledgable, friendly, honest and has ""very reasonable"" rates. My Mother and I had this contractor come out to service her gas furnance for the Season. We both are very pleased with the service and timely matter it was completed. Strongly recommend Tidewater Plumbing & Heating for your Service Calls! It was a pleasure to do Business with this Company and plan to have them service my Mother's furnance each year.

Thank You,
Joyce Johnson and Daughter, Michelle