Thunderbird Plumbing Company

Pete S.

I had some plumbing issues at my house and contacted Thunderbird. They weren't sure if they could help me but offered to come out, give it a shot and if they couldn't fix it they wouldn't charge me.

They were unable to fix the issue - not their fault at all, but the spent a solid hour trying(they thought there might be a clean-out buried underground somewhere and ultimately they couldn't find it).

When they were finished they didn't charge me and gave me some solid advice on next steps.

I will definitely be calling them the next time I have a plumbing issue.

Jake K.

I frequently use Yelp to find the best rated services out there. Unfortunately, I rarely come back to write reviews. That being said, when the service is either exceptional or just downright terrible, I'll try to find my way here to write something up.

I needed to get a Pressure Regulator Valve either installed or replaced -- I didn't know which, because I couldn't find the damn thing anywhere -- but I knew that I needed one of those things (I had dangerously high water pressure that was causing lots of problems).

So, I called a few plumbers -- one from a neighbor's referral and a couple more from Yelp. Jeff spent a decent amount of time on the phone with me while I described the situation and asked questions (as I had attempted with the other guys). He was very helpful, knowledgable, and friendly. He even mentioned a few things about this repair/install that I had come to learn were necessary by doing my own research -- things that the other plumbers didn't even mention. So, while I was busy being impressed by the experience so far, he gave me a quote that was over $150 lower than any of the other plumbers I'd called, and that included the "extra" but necessary items that the other guys had failed to mention (maybe they planned on mentioning it later for a further charge?).

When Jeff showed up, he was just as friendly as he had been on the phone, and he had no problem with me looking over his shoulder and asking questions while he did the majority of the work. When all was said and done, he charged me exactly what we had agreed upon on the phone.

So, what did I get? I got my problems resolved quickly by a very cool dude who was both professional and friendly at a price that I know was better than reasonable. And, to boot, I got a schooling on how certain aspects of the plumbing work on my 20+ year old home. Awesome. A guilt-free five stars for sure.

Stephen C.

Jeff called me back in about 45 seconds after I left them a message and advised me on my concern about nasty tasting water coming from the faucet. Said it was related to the pull out hose and that it's from the metal in that hose but nothing to worry about, just let the water run as we have been. He has the same issue on his water. So we saved a bunch of money that we may have spent on water tests etc. This issue was not an issue in the bathroom faucets where there is no hose so this does make sense and puts us at ease. I would use these guys for future service just for their consideration on this call where he surely knew calling back there'd be monetary benefit for him.

Ross B.

I had Thunderbird come out and fix a couple of different things prior to selling our house. Mostly stuff to get things up to code, as well as installing a new sink. Jeff was super easy to work with, professional and quick. I'll definitely use them the next time I have plumbing work that needs to be done.

Jam S.

I have used Thunderbird for a long time, since 2005. Jeff has been great and he will walk me through problems on the phone first. I am so happy he's so busy now I can hardly book for service. You will not be disappointed. Such an honest guy.

Elias K.

Don't trust the coverage map. Just called Thunderbird and got told that they won't come to our house, despite it being well within the coverage area on the map on Yelp.

Jamie E.

I've hired Thunderbird Plumbing for a couple of jobs now and was really happy with the outcome of both. One was relatively small and easy - putting a drip pan beneath a hot water heater. The other was gigantic and heinous - leaking pipes beneath my foundation, which took 2 or 3 days to completely repair. In both cases, Jeff was great to work with and extremely patient and thorough. For the latter job in particular, I was very impressed. They had to go through my garage floor, dig out a mound of dirt and store it in the driveway until the job was done, fix the multiple leaks, then back fill all of the dirt and cement in the hole in the garage floor. When they were done, I honestly couldn't tell that anything had been out of sorts. They left the place exactly as they found it; no small task considering the size and nature of the job.

I've used a lot of plumbers in south Austin over the last 9 years, but these guys are now my go-to plumbing people.

Jamie W.

Beware of the hard-to-see plumbing work from Thunderbird Plumbing. We hired Thunderbird to replace our leaking supply lines in our pier-and-beam home. Unfortunately, Ted left supply lines dragging in the dirt and failed to insulate most of the hot supply lines (i.e., those you could not easily see). Once we removed the floor underneath our tub and looked under the house, the problems were clear.

To Jeff's credit, they came back to fix the issues (hence the 2 not 1 stars). Jeff explained that he didn't know the work had been done in this manner and acknowledged that it shouldn't have been done in this way. This is plausible since we never saw Jeff working under the house. Jeff explained that they simply underbid the project. This wasn't a surprise because it was clear they were rushing to finish the work by the end of the day. Rather than taking shortcuts and rushing the work, the better approach would have been to simply come back the next day and finish the job.

In their second trip, they fixed most but not all the problems. Sadly our next plumber still had to lift and insulate some supply lines. Our next plumber also found some other issues under our house, including a leaking, corroded sewage pipe. Thunderbird never brought any of these issues to our attention.

With all the positive reviews, I'm sure Thunderbird has provided great service around many projects. You may just want to check over their work as they're completing bigger projects, especially those where some of the work is hidden.

Bruce I.

Thunderbird made my day! They saved me a lot of money compared to other estimates, and they got the work done promptly. Raymond was a true professional, very polite and efficient.

Dianne W.

Thunderbird ROCKS!
Saved us from a possible giant flood.
We had a leaky pipe in the attic- it turned out to be a pipe to our water heater that had been rerouted by previous owner. Not sure what happened but the previous owner also tried to fix a small hole in the pipe that was our current leaking problem..his solution was to solder the hole, put a piece of wood under it and a 2x4 then the sheet rock... the slow drip made it through all of that...here we are 3 yrs later having to repair this bad job. THUNDERBIRD PLUMBING ROCKS, I left a message with them and Ted returned my call, asked a few questions and said he would head over and that was at 4pm on a Monday! It is now 6:30pm and he has come and gone leaving a nice repair and a lot of good advice. Great guy, great company!
Will call again for sure.