Thrifty Rooter

Devious H.

Recently bought a house that was signed off from Thirty for septic inspection. They signed off on my loan, saying the level was not full and that inspection showed there was no problems. Three days after moving in we noticed there was water pouring from the ground. Come to find out that was my the septic tank that was buried. I called the people who helped sell me the house and they said it should have been noticed during the inspection. The dirt around the septic system had not been dug up any time recently to check the levels. I dug it up myself, to discover my septic was full to the rim! I called them and asked why they had signed off on a full tank, and they told me ""We did the bare min. that the county requires"". You signed off on it, yet its full ? I called them asking for them to make it right, maybe even a discount and they refused. If the loan company and the selling agent call you maybe you messed up ? Thanks for setting me up for a shi***y situation!

John S.

This happened about a week ago, and I really thought this might need some attention. The Thrifty Rooter guys (two people) showed up on my doorstep NOT wearing masks, and I asked them to wear masks before coming into my residence. One person responded that he ""has to now walk to his truck to get a mask."" Good grief...there are nearly 3000 deaths a day in the US do to Covid, and I would think a business that enters people's homes would require their employees to wear masks. I get it, not everyone likes to wear masks, but we need to be careful in these days where Covid numbers are on the rise.

Please inform your employees that masks are not optional when entering someone home or business, especially when your business is in and out of many homes and businesses on a daily basis.

Thank you.

Cassandra F.

Thoroughly happy with the service we received! Called yesterday with urgent problem, they showed up this morning. Made the effort to work us in to their schedule. As our project required digging down three feet, it took a little more effort than normal. They also fixed a drainage issue, and added two extenders, so no more digging! Pleasant, professional and done by noon! Amazing.

Joleen G.

had an appt. on 7/13/20. kitchen sink backed up and recommended a new garbage disposal which they installed. they didn't have the equipment with them to snake the whole drain system, just partial. sink kept cloging up so i called them 35 days later and was told the 30 days were up to do a re-do, told the manager ""tony"" i was ill but he was so rude and told me i should have taken 5 mins out to call him, while i was sick. i will never do business with this co. again and will advise everyone in my community the same. no customer service!!!!

Jeanna C.

Called Thrifty Rooter to come out and install 2 new toilets. Zach showed up on time and did a great job. He was in and out in an hour. I plan to use these guys for any future plumbing projects

Stacy M.

Had an appointment window of 1-3:30 and was told that he would call me when he was about done with the job before mine. I've been told that before and it never happens so when Will called me at 12:15 to say he was finishing up his job and would be to my place in about 20 minutes I was so surprised and impressed. Will and Al showed up about 20 minutes later as promised and greeted me with smiles. I showed them to the backyard and left them to do their job. I passed by the window just in time to see this giant teddybear of a man carefully moving my potted plant out of the way. Thanks Will! These guys were efficient, friendly and courteous.

Steven S.

John and Nate from Thrifty Rooter........................Man! talk about service, professional people and commitment to what the customer needs, these people were as good as it gets, and more than that, they are local and knew the business property we we were having a problem with, because they had been there a few time before in the past. The job we thought was going to very expensive turned out to be half of what we anticipated because they showed us a smarter way to handle the problem. 06/29/18
Thank you John and Nate

Stormy S.

Have used Thrifty Rooter for years - septic tank work, plumbing issues and most recently replacing a water heater.

The poor old water heater sprung a gas leak and the PG&E guy said it was too old to find parts. He shut it off and we were left on a Sunday afternoon with no hot water.

Called John Lang first thing Monday morning and the new water heater was doing it's job by 2pm.

Fast, thorough and so knowledgable.

Demian T.

SHADY!! I called on Thursday to have them clean a couple drains. The lady said they were booked solid for the day and scheduled me for Friday between 10-12. They said it would be $99 for both drains unless they found a bigger problem. I was clear about it being 2 drains and she was clear it would be $99. I work so I had a friend come over and wait and I left him $100. At 11:30 nobody had showed up yet and my friend had to leave soon so I called them. They said the plumber would be there soon. At 11:50 the plumber called saying he couldn't come because they had an emergency call they had to take care of. Irritating but understandable. I called to reschedule for the following day and was told because it was Saturday I would have to pay overtime rate which would be alot more money. My friend had just wasted 2 hours waiting for them and they didn't show now they wanted me to pay more. I chose to go thru the weekend without use of my kitchen or bathroom sinks and wait for Monday to pay the $99. I had to work during the week so I had my same friend come wait for them. This time they showed up. My friend called me saying the plumber was asking for $109 because of tax or something. I said I will call the office and see what the deal is. I spoke with the same lady that I have and she said he must have put a part in or something but would call him to see whats going on then call me back. She never called back. My friend called me about 20 minutes later and told me the plumber cleared the kitchen drain and I owed $109 and if I wanted bathroom drain cleared it would be another $35. I hung up and called the office and asked the Lady if she talked to her plumber. She said she had and that I owed the other $10 because he opened the p trap. (Takes less than 2 mins) and the service call is for one drain. I told her she told me on Thursday that $99 would cover both drains. She didn't deny it and repeated ""The $99 service call is for the first drain other drains are additional"" I told her to have her plumber take the $100 and get out of my house. He took the $100 and wrote $10 discount on the receipt. These people are SHADY and she is a LIAR.

Jeff S.

I called Thrifty Rooter Monday morning (3/27/17) thinking my septic tank needed to be pumped out since all my bathrooms were backed-up. Thrifty showed up when they said they would and the two gentleman from Thrifty were courteous and knowledgeable.

I told them the Septic tank was last pumped out in August of 2015, and they said it was unlikely that the tank was the problem. After an visual inspection of the tank and the clean-out fitting, they quickly found a clogged pipe that feeds the Septic tank.

Using a high pressure hose they quickly and efficiently cleared the problem. They let me know they could not ""feel"" any roots invading the pipe, but if the problem returns I might need to have the pipe checked with a video scope.

In the end they fixed the problem and were gone in less than an hour, and their fee was very reasonable. I strongly recommend Thrifty as your first call when you are having plumbing problems!