Thrasher Service

Dale G.

In November had them come to my daughters home in Altoona. When the tech arrived I told him pretty much what I had done previous as far as checking why water heater may be tripping off. He went over the heater an pretty much checked the same thing I did and told me he found nothing wrong. He said if the heater trip again it would probably be gas valve. One week later tripped again and ordered new gas valve and replaced. 2 weeks later same issue. So I made a phone call to Thrasher asking if they would have the tech call me. But was told no they could not do that, but they could send another tech out. I told them thank you for the help, and realized it is not about helping the customer its about them making money. It is not about the money on my end we just will not be using Thrasher in the future. Word of mouth best advertisement. Dale Goddard.

Judy R.

I had 2 outside water spickets that were dripping and Ben came and worked above and beyond and tried different things to stop the leak and dripping on both faucets. He wouldn't leave until it was completely fixed. He even tried fixing the old faucets before trying to sell me all new insides. He put new faucets on both and they no longer drip and leak. He was very polite and honest and explained everything he was doing. I have used Thrasher Service for many years and they have always done the job right and they don't try to sell you something that isn't necessary. Very honest and professional people. I rate their services at 10!

Kathy B.

The absolute kindest, most empathetic woman was working dispatch when I called with a plumbing emergency on Friday afternoon after a rough week. I was at my wits end by the time I connected with her. She was incredibly compassionate and found a plumber who could squeeze me in between other calls. The plumber arrived within a couple of hours and was able to quickly resolve what I was certain would be a disaster. He was efficient and professional. I am grateful for their empathy and quick, competent service. Great ending to a horrible week! Thrasher has a customer for life in me. And I live in a 122-year-old house so they'll likely hear from me often.

Tim A.

My father used Thrasher's for a bathroom remodel, it was a tub that was converted into a shower. He's elderly and this was a necessity for him. I live out of state and just recently visited him, saw this ""remodel"" for the first time. First of all, the price for this was absolutely ridiculous. It reminded me of a plastic type shower that you would see in a older model RV. The closure is this horrible, cheesy, plastic, accordion style door. He was charged almost $8500 for this project. Not sure if they thought it was okay to take advantage of someone older, or If this is what they consider a bathroom remodel. Nothing else was replaced or upgraded. I'm pretty sure central Iowa has many other options besides this company. My advice is find someone else.

Amber B.

Thrasher was suppose to fix my hot water, they replaced a part, cost $400 and it was defective. I called them, spoke with Tony and she acknowledged that the part wasn't performing like it should. She told me to watch it and if it got worse to call them. It got worse, I called and now they refuse to fix it. She gave excuse after excuse and hung up on me. Worst experience I've ever had!

Frank S.

Dispatcher quoted their trip charge & hourly rate when I called to schedule a plumber. Today the dispatcher called to let me know he was on the way. He arrived close to his scheduled time. I had 3 jobs: a shower valve, reinstalling a leaking toilet & installing a whole house water filter. He quickly completed all 3 jobs professionally and neatly. No wasted time means no wasted money & I appreciate that. I highly recommend them for your plumbing needs. Great work for a fair price.

Joseph T.

Two years ago we had a sewer backup and the water heater took a hit and needed to be replaced. We had the furnace checked and our man said it was fine and dry inside but I needed to find someone to replace the water heater. I had seen on TV their ad many times and gave them a call and they replaced the heater under not so sweet smelling conditions with a good brand for a thousand installed and the other taken away.

Our bathroom faucet began to drip and I ignored it the best I could, but eventually called Thrasher again. They sent out a man who was less than thrilled to be here. He said that he couldn't get access to the valves because it was in stalled with the vanity when we remodeled the bathroom. He said the would have to remove the vanity. I said that wasn't going to happen because he would crack the tiles and the floor tile. He said yes it would happen. Then he said I needed to replace with a wide set and his store sold them. So we went over there and picked out something. He came back out and said he couldn't install them because the holes were too small. I asked couldn't he file the holes until they were wide enough. He grumbled and said he was going to look for new valves. So in the meantime, I found out where I purchased the remodeling and they had the records from 10 years earlier. They put me in touch with the company that made the faucet who in turn sold me two valves, one hot and one cold. So this guy comes out said he got the last two valves in town and there were not any more and in 3 minutes replaced them. Drip stopped, but then said the faucet would drip a bit because of the water in it and the crud from the valve that collected over time. I mentioned that I had 2 valves coming in the mail and told to save them. He charged us $370.00 . OK. That was on 7/30/19. Two days ago it started to drip again. I called Thrasher back, mentioned I had two valves. They said they would ask the repair man if he remembered the job. I got a call back and was told that since the valves had been replaced once it was something wrong with the whole faucets and both needed to be replaced. They then said that the parts alone for the two valves was over $100.00 I said that wasn't right because for the two valves i bought from the company who made the faucet was $12.98 for the both of them. I said that I didn't like the idea because we were going to replace the faucet , told he couldn't enlarge the holes but was willing to destroy the whole vanity and tiles because he couldn't fit in the wide enough doors and all that.

I wished them well but said, that i will put up with the drip and very probably will go with a different company who honors their year warranty on parts they put in , although I would have given them the parts I ordered. and didn't want them to do the job.

Now i have read some great reviews about Thrasher and they were very kind to come out after the flood to install that water heater, remove the old and install shut off valves and I do appreciate it.

I am still baffled that since the valves to shut off the water are easily accessible, and a small set screw to remove the handles, put in the new valves as done before, they were not willing to put them in, even charge me, I am baffled. I guess there are enough plumbers in town to choose from, i thought a family business would be better . Maybe they will read this review and improve their service.

Joseph T.

Two years ago we had a sewer backup and the water heater took a hit and needed to be replaced. We had the furnace checked and our man said it was fine and dry inside but I needed to find someone to replace the water heater. I had seen on TV their ad many times and gave them a call and they replaced the heater under not so sweet smelling conditions with a good brand for a thousand installed and the other taken away.

Our bathroom faucet began to drip and I ignored it the best I could, but eventually called Thrasher again. They sent out a man who was less than thrilled to be here. He said that he couldn't get access to the valves because it was in stalled with the vanity when we remodeled the bathroom. He said the would have to remove the vanity. I said that wasn't going to happen because he would crack the tiles and the floor tile. He said yes it would happen. Then he said I needed to replace with a wide set and his store sold them. So we went over there and picked out something. He came back out and said he couldn't install them because the holes were too small. I asked couldn't he file the holes until they were wide enough. He grumbled and said he was going to look for new valves. So in the meantime, I found out where I purchased the remodeling and they had the records from 10 years earlier. They put me in touch with the company that made the faucet who in turn sold me two valves, one hot and one cold. So this guy comes out said he got the last two valves in town and there were not any more and in 3 minutes replaced them. Drip stopped, but then said the faucet would drip a bit because of the water in it and the crud from the valve that collected over time. I mentioned that I had 2 valves coming in the mail and told to save them. He charged us $370.00 . OK. That was on 7/30/19. Two days ago it started to drip again. I called Thrasher back, mentioned I had two valves. They said they would ask the repair man if he remembered the job. I got a call back and was told that since the valves had been replaced once it was something wrong with the whole faucets and both needed to be replaced. They then said that the parts alone for the two valves was over $100.00 I said that wasn't right because for the two valves i bought from the company who made the faucet was $12.98 for the both of them. I said that I didn't like the idea because we were going to replace the faucet , told he couldn't enlarge the holes but was willing to destroy the whole vanity and tiles because he couldn't fit in the wide enough doors and all that.

I wished them well but said, that i will put up with the drip and very probably will go with a different company who honors their year warranty on parts they put in , although I would have given them the parts I ordered. and didn't want them to do the job.

Now i have read some great reviews about Thrasher and they were very kind to come out after the flood to install that water heater, remove the old and install shut off valves and I do appreciate it.

I am still baffled that since the valves to shut off the water are easily accessible, and a small set screw to remove the handles, put in the new valves as done before, they were not willing to put them in, even charge me, I am baffled. I guess there are enough plumbers in town to choose from, i thought a family business would be better . Maybe they will read this review and improve their service.

Dustin A.

Took a day off only to have Thrasher call at end of service window requesting rescheduling.

Lachelle P.

I am so seriously happy that I found these folks-I had my plumbing changed awhile back and I have not needed a plumber since-That means they fixed what was needed at the time-replaced my fixtures-no problems since-I also have them come to check my AC each spring and my heater-each fall-recently I needed a new thermostat & now my house is warm-
If you are looking for people that are honest-call
Thrasher -