Thompson & Thompson Service Group

Samantha H.

I was approached by a guy at Home Depot, offering $50 HVAC tune ups in the fall of 2023. Since we'd just bought the house, I thought it couldn't hurt, so I booked a slot, confirmed when they called me, waited four hours for them to show- nothing. No call, no show. They called a day later to reschedule, we booked a time, wasted four hours, no showed, again. We ended up doing it ourselves so I declined rescheduling the next time they called, especially after being informed it's actually $99. Not that the cost was an issue, but why lie? Fast forward to Spring 2024, we need a tech to actually perform a repair. I decided to give them another shot and called. The girl on the phone kept asking if they've been to our house before (they installed the system for the previous owners) but refused to look up the address or previous owners to find the system info. I booked a time anyway, waited around the four hours, and once again, no call, no show. I called a local business, and as they were headed out I finally got a call from the tech saying he was wrapping up. Huge lack of professionalism for a bigger company. I have no experience of them showing up or performing any work so I can't speak to that, but can't say I'd recommend based on lack of simple communication, as well as respect for my time.

Yvonne W.

Mackenzie came to my home and did a great job. She was professional and knowledgeable and got the job done in a short time. She cleaned up afterward. They are very pricey though. I usually get more than one estimate which I failed to do this time as I wanted to hurry and get work done. I just wanted Mackenzie to know I appreciate her.

Rachel M.

So yesterday I had Thompson & Thompson come out to give me a quote on a job (I'm getting three estimates before we decide). The quote they gave me is 2-3 times what I've received so far. It comes in a """"narrative"""" format and seems to include things we don't need, so I called them this morning and asked for an itemized explanation of the estimate. Their response? """"We don't do that. Company policy. Sorry."""" I am speechless. Truly, the audacity. I mean, I've always heard how T&T is the most expensive service around, but like I said, we are collecting a few proposals in order to make our decision. Now I know why they're are known for being the most expensive. It seems like they can pad their bill all they want and the average consumer would be none the wiser. Anyway, buyer beware.

Michael W.

Had a very unexpected plumbing concern. Called at 3 pm Tuesday Scheduled for Thursday morning. They called saying they had a cancellation and could come in Wednesday morning !!! Showed up on time when scheduled ( early actually). Kind. Courteous, professional, efficient. Provided great information and resources. Nick Wiggins and his team went above and beyond. I really appreciate everything. Thank you. Will definitely recommend and will be giving my business to them in the future.

M C.

Tim Lewis was awesome. Came out immediately and was extremely professional. So very glad they were recommended to me by Brunson. Thank you so much.

Nell H.

Great communication with office and tech and the tech was very prompt and polite. We received an estimate of $720 to reseat two original toilets after flooring was laid and we felt that the pricing wasn't competitive and called a different company. With the exception of pricing, we were happy with this company and feel they are very professional.

Victoria G.

Fabulous service from the estimate to the actual work being done! I highly recommend them. I had a gas fireplace hooked up. Tim and Chris got the job done with no problems. Tim gave me directions on all the gas adjustments and explained the remote settings and battery replacement when needed. Great experience.

Mandy M.

I contacted the company to have someone come out and install my washer and dryer. It needed to be changed from a 4 prong to 3 prong due to an older house and the washer needed to be connected to the dryer for the steam line. They knew what needed to be done and sent the appropriate contractors (I assumed). The guys showed up promptly and did not look very experienced. Needless to say, they did not do the job correctly. My washer ONLY runs hot water and the steam line runs water to the dryer every time I turn the dryer on! This SHOULD NOT happen! I called to tell them company thinking they would do the appropriate thing and send out someone as soon as possible to fix it fast at no charge since this was their error. And especially since I paid $340 for the service which was a rip off in itself! The call center person said she could send out a plumber because those were electricians to look at it but they might charge me for whatever service he did! Are you kidding me?! You should have sent the right person to do the job from the beginning!!! I SHOULD NOT be charged again for their error! A good business would have corrected their mistake at no charge and done so without stress to the customer!!! Very bad business! And way overpriced for poor work.

Jonathan S.

By far the best company in the savannah area for electrical,plumbing and AC. From the time I spoke with the people in the office intel the job was done was smooth. I deffenitly feel like I got what a paid for.

Mike A.

$1100 to replace a shower valve and they do it with sharkbites!