Thompson Plumbing Service

Andrew K.

Used Thompson to troubleshoot a heating issue with my radiator as well as inspect the old boiler in the basement in my house in Fairmount. Vince the owner answered each time I called and was very helpful over the phone. John showed up on time and was extremely knowledgeable, courteous, and personable. He was able to fix my radiator and provide an honest assessment of my heating system. He's got 30 years of experience, is very knowledgeable, and took time to explain the entire heating system to me. Both guys get an A in customer service, & the job cost exactly as what was quoted over the phone. I highly recommend them, and will definitely use them in the future.

M R.

we've had drain problems since we moved into our house and have called plumbers to clear severe clogs in the past. this time was the worst yet so we decided to try thompson. john worked quite hard to make sure he got the pipes completely cleared and took time to answer questions and give advice. we're very pleased

Angela L.

I do not recommend Thompson plumbing.

I purchased a home in Fairmount and Thompson provided prompt service with the removal of the sink so that the painters could complete their work. The commode was removed by others and a new floor was installed.


The new floor installation required significant additional work to be performed by Thompson so that the toilet could be seated properly to the flange as well as the sink attached to the wall.

There continues to be an issue with that toilet. I called Vince yesterday discussing this issue - and despite spending $1200+ of Work on two different occasions, since it was past his 30 days... we were told that we had to pay since this issue was different than the previous issues. When a toilet gets reinstalled, you would expect that the plumber may make additional recommendations so that issues do not continue such as when the toilet tank was re-installed, new rubber gaskets and/or washers should have been installed as well. Had I known that these should have been installed /replaced I would have recommended so that it could've probably been done st minimal cost while under the same service call for the installation of the toilet. This would prevent leaking and a future service call fee.


When I called Vince to ask what can be done so that we don't have to call every other month, his response was ""you're always going to have some sort of problem...""


I realize that parts wear out. However, when an installation or re-installation is done, proper methods should be performed. A test of all parts should be performed so that if in fact a part looks faulty, it should be replaced/repaired at that time of service rather than require another service call.

Vince responded to the email saying that it was not in his scope of the job nor was it authorized to make the other repairs and it is considered a new job.

Unfortunately I am looking for a new plumber if anyone has any recommendations.

Carl G.

""Sorry, we don't serve your area"". I live 2.3 miles away going north. I guess he only serves neighbors?

Harold L.

5 stars for being prompt, professional and friendly. Had a rental unit, and came across a small problem with the tub diverter. It was leaking and causing my bill to go up. Vince was quick to let me know the problem and also to fix it as well. Would recommend to others.

Patty B.

Last week I had a little water in my basement. Looking for the culprit, it became apparent that it was my hot water heater.

I called Thompson's and they were here in less then 30 mins. They examined the situation, determined I was right, and John stayed to remove my old heater and prepare for the new one while Vince went to get the new heater. By working together, they were in and out in about 2.5 hours with their quality work being completed.

Plumbing issues, and the damage they can cause, mean you need quick action. Having Thompson's as a reliable company to help address such issue so close by, is greatly appreciated.

Norma L.

I have been using Thompson Plumbling & Heating Company as long as I have lived in
Fairmount as well as my parents did many years ago working with Vince's father. I have
never had difficulty or problem with Vince or John. In addition to the excellent quality and
professional work they do, Vince and John are always gentlemen arriving and departing my home, always cleaning up the work area.
Recently, I had a heating problem (no heat) and called the office, realizing there probably were other customers experiencing the same issue. Vince and John showed a sense of
urgency and concern for me and came to my home to check the problem. They did this
even though they had scheduled work for the day. The problem was corrected the same
day at NO CHARGE TO ME.
Even if I did not live in Fairmount or moved away, I will always use Thompson Plumbing and
Heating. They are a credit to the building trades and plumbing industry.

Patrick D.

We hired Thompson to remove 4 toilets, install 4 new ones, and remove and install a new kitchen faucet. The quality of the work completed was fine. But they overcharged by at least $400.00. They were at the house from 8:30 until around 1:45, yet I was charged for 9 hours of work. When I called to speak to the owner he said they were there until 4, when I told him that just wasn't true he then changed his story and said they had 2 guys working on the job, not just 1. Then he further modified his story to say the travel time to discard the old toilets is why the bill was so high. The reason I know he was lying is because we have an alarm system that shows when doors are open and shut. The front door was shut that day at 1:45 that day and wasn't opened again until my wife and I got home from work. I will never use this company again and don't think anybody else should either, unless you want to be ripped off.

Patrick Daley

Camille P.

Came to my house to see about putting in a whole house water filter. Turns out it wouldn't fit in the space I have but he and his assistant were very helpful and educational, telling me all sorts of things I needed to know being a new Philadelphia resident. I would definitely call him again.

Diana M.

Been using these Thompson since I bought a home in Fairmount nearly 20 years ago. They're professional and responsive. During the Pope's visit my toilet sprang a leak and John rode over on his bicycle, tools in his back pack, and fixed it! Try and find someone in the building trades that will go to those lengths for a customer. They may not be the absolute cheapest, but the prices are fair and they're good at what they do. It's a plus that I feel they are trustworthy and have no worries about having them in my home.