Thompson Family Plumbing & Drain

Ed E.

I had a 25-year-old water heater that was ready for replacement. Knowing that the wisest course of action was to get at least 3 written estimates from licensed plumbing contractors, I did my research and then called the first one. He told me he would not come to my home to give me a free estimate. Really?? On to the next one. Similar response. My third call went to Thompson Family Plumbing. I spoke with Lindsey and she said they would definitely send someone. The ""someone"" was Don. About 30 minutes before he arrived, I received an email stating he was on his way. The email included his picture (nice touch so I know what he looks like) and a short biography about him. Five minutes later, Lindsey called to tell me he was on his way (nice followup since not everyone gets their emails immediately!)

Don arrived right on time. Pulling out his flashlight he checked the old water heater, pipes, vent to the roof, and heater stand. He told me exactly what I would need replaced, as well as what was needed to bring the replacement up to code. He was very professional and thorough, and answered all of my questions. He carried an iPad so he could snap an image of my current water heater, look up pricing, and create an estimate (very high-tech for a plumber). He also stated that Victorville required a permit for replacing a water heater (the other 3 plumbers told me I did not really need one...which is totally false). Since I had checked with Victorville City Hall, I knew Don was correct. Regarding the permit, Don told me that since we did not know each other, having the city inspector come in and check his work would also give me confidence that he completed the job meeting all code requirements. This gave me even more confidence in using him. He actually WANTED an inspector to review his work. To me, that shows a person who knows he will do the job right the first time.

Fifteen minutes after he left I received his estimate in my email. Wow. He even included the model number of the new water heater (which I had requested).

After getting one more estimate from someone who tried to low-ball me by not including items I knew had to be replaced, I happily and confidently awarded the job to Thompson Family Plumbing and Don. I called Lindsey to let her know. She scheduled the job and said, ""welcome to the family"". I would like to add that all of my phone conversations with Lindsey were very nice. She is very warm, friendly, helpful, and answered all my questions. Definitely great customer service.

The day arrived and I again received an email telling me Don was on the way. He arrived with an assistant named Andres. While they worked I was out in the garage with them. Don and Andres are both great guys and we had some fun discussions while they replaced my water heater. I could see by the way they worked that they were very organized and professional. At one point, Don spoke about how ""attention to detail"" is so very important. I know from being an IT professional for more than 30 years that that philosophy is what separates the good workers from the great workers!

When Don and Andres were done, they completely cleaned up everything, took away the old water heater, heater stand, boxes, and other incidentals. Don had me sign a couple documents directly on his iPad screen, and he was able to charge my credit card using a reader attached to the iPad. I received my invoice in my email within minutes. Again, very high-tech!

Don asked me if I had any questions. I asked him about flushing the water heater, checking/changing the anode rod, and how to know when my new thermal expansion tank needed to be replaced. He answered every one of my questions thoroughly.

As we were standing outside the garage, my wife arrived home. Don insisted she should go check out the new heater to make sure she was satisfied (which she was). I guess he is just very proud of the quality of his (and Andres') work...and he should be!

Coming into this project, I knew no plumbers in the High Desert. None of my friends had any that they could recommend. So I was just hoping to find a good, honest plumber. I have absolutely no doubt in my mind that I was successful. Luckily, my home has had almost no plumbing issues. But, when I do need a plumber, I will call Lindsey and ask for Don.

Oh, I should also mention that when the inspector came to my home he looked over the job Don and Andres did, signed off on the permit, and told me they did a really nice job.

Thank you for reading this review. I believe in giving people a pat on the back when they deserve it and earn it, and in this case, Don, Andres, and Lindsey definitely have earned it!

Jc G.

This is my third time hiring this company and I would hire them again! They are not only professional, presentable and hardworking, but they truly care and are honest! They done a sewer line for me, a new water heater, and just moved a gas line for me! These guys are awesome!

Jonathan C.

These guys are the perfect example of a sincere family owned business. It's really hard to find a company with integrity that can not only take care of your problem but explain the process in a way that leaves no doubts or confusion in a home owners mind. Devon and John have a great name and ethic and I would recommend them to anyone out there that has a plumbing issue of any kind.

Mern M.

We had an issue with the toilet and sink in our master bathroom. Through our home warranty insurance we got matched with Thompson Family Plumbing. I was called by Tiffany who let me know that the technician had an earlier time to come out and check our toilet. Don, the technician, was very friendly and allowed me to ask questions while he was working. He also checked my water pressure even thought that was not what he came out for. I really appreciate the customer service by this company. This is our first home and it is nice to know that there is a plumbing company that I would trust to work on my home. Thank you to both Tiffany for being so friendly and Don for making me feel comfortable about our plumbing issue.

Mike H.

I used Thompson Family plumbing a few times. For a slab leak and when my water heater failed. They are on time, friendly, reasonable priced and take the time to explain things and give advice. Also they are careful and neat, we'll as neat as a person can be when breaking a hole through your living room floor. They do an amazing job, I recommend them to anyone needing plumbing service.

Zachary B.

Couldn't ask more from a company. Punctual, professional, and incredibly informative. I have been very impressed with the craftsmanship and will definitely call them again for any of my plumbing needs. I also recommend checking their blog on their website to get quick tips that may save you some money.

S E.

My mother and I moved to the High Desert from San Gabriel Valley in 2013. Within the first week we found that the company we bought the house from used a cheap contractor who cut ALOT of corners. As a result, we had the plumbing back up from a pipe that was so rusted closed toilet paper couldn't pass through it. John not only fixed that junction, but sat and educated us on the new septic system we now had. He took the time to ensure we understood what was happening, so when a camera was run down a pipe to see why the washer wasn't draining, we stuck with John.

4 weeks later, after a few other discoveries, EVERY pipe was replaced in this ""move in ready"" home. Because of John, after the explanations, discounts, and his empathy, if there are ANY future wants or needs dealing with plumbing (from water systems to addition septic systems) Thompson Family Plumbing WILL be called.

Joe A.

I have used this company in the past and was satisfied with the service I received. So when I discovered water damage from a broken pipe in my kitchen I decided to give them a call. They had a tech come out and check out the problem, there was mold growing and he said I can't work in these conditions. I completely understand and I told him I already called the insurance company. He responded by saying I shouldn't have contacted the insurance company yet and put me in contact with, ESR remediation company. So they come out and try to have me postpone the adjuster so that they can get rid of the mold before the insurance company see's it and claim it was just water damage. I asked what happens if they do not cover me for the damage he replied he would work with me to settle the costs. Really, so I make a fraudulent claim, risk getting denied, and get stuck with a $5000.00, no thank you. I stuck with my Insurance Adjuster and he recommended a restoration company who took care of me. I opted to go with another plumbing company who did great (CIsnero's). Sorry Thompson but I do not with to do business with a company who has this type of unethical and illegal practices.

Erich C.

We used Thompson plumbing to fix leak, they were quick very professional and fair with pricing

John W.

If there was a way to enter a zero star I would. I called this morning and got a 4:30pm-6:30pm window to fix my toilet and no one came. By 7pm I called Rush Plumbing and they had a tech to my house in thirty minutes and took care of my problem in two minutes! Call Rush instead right now!