Thomas the Plumber

Sharee N.

George Didn't Even Get To Perform A Plumbing Job, But I'm Glad He Didn't.
(P.S.??I Have Never Written A Bad Review About Any One Person Or Company But I Felt It Necessary For Upcoming Customers & The Owner Of The Business To Re-evaluate How His Business Is Ran.)
I Had A Water Leak In My House And Needed It Fixed. I Called George And Scheduled An Appointment For Friday. He Required That The Person That Would Be Home To Answer The Phone While He Was In Route Or He Would Not Come. Understandable . Friday Comes And I Make Sure My Husband Is Home & Available Because I Would Not Be Home.

Come To Find Out, George Couldn't Find My House... So My Husband Agrees To Meet Him Somewhere & Show Him To The House. It Was A 5 Minute Time Span Between The Time George Said He Was At The Location & The Time My Husband Arrived.
George Did Not Wait & Left! He Could've Waited As Our Appointment Time Was From 9-11AM . George Left And Didn't Communicate With Neither My Husband Or I! I Called Him Numerous Times, He Then Proceeded To Decline My Phone Calls Instead Of Saying That He Left Or Giving Reasoning As To Why. I Don't Understand How You Can Give Some Customers Amazing Service And Others Don't Receive The Same. If He Couldn't Communicate As To Why He Left Then He Probably Wouldn't Have Been Able To Communicate And Tell Me Why I Had A Water Leak. I'm So Glad I Didn't Give Him Any Of My Money. Hope He Is More Professional With Others In The Future.

Sandra T.

I have used Thomas the Plumber on several occasions. He is professional, kind, tells you exactly how to not have a complication again and so fair in price. Some people you will never make happy. They want work for free, try to get you to lower your price and then go after you to harm you. Bully is a perfect word. I love to give reviews when I can say something positive but many people only take the time to hurt people with their reviews. Sad uneducated people.

Joe N.

I called George and within an hour he was out at my property and taking care of the emergency situation. Very friendly, knowledgeable, and reasonably priced. You can't ask for much better service. Thanks George!

Will K.

Great plumber and fair. He's done two jobs for my house and both were super fast, efficient, expertly done . I'll be using Thomas as my plumber from now on.

Tiffany H.

I found Thomas on Yelp and liked the reviews. Although there were just a couple of bad reviews, I didn't let that scare me away because let's be honest, you can't please everyone! I had water and waste coming out of my basement shower off and on for months. I paid a plumber to come out and they snaked it but I continued to have the problem. I then called a popular plumbing company and they were going to charge me a very expensive amount of money that I didn't have. So the issue continued to go on off and on for months. I finally got tired and looked on Yelp for a plumber that I could trust. I found Thomas and called him the day before yesterday. He said that he didn't have any emergency appointments available that day but I explained to him that it wasn't an emergency because it's been going on for months. He was able to put me in the next day which was yesterday. He gave me an estimate over the phone and a small window of when he would be there. Although I did not meet Thomas in person because I had to go to work, my sister stayed at the house when he showed up. It turned out to be sewer back up on the city side. He gave me an option of just paying the cost of him coming out and then calling the city to come fix it for free or he could fix it for a charge that was actually cheaper than the estimate he gave me. I paid the cost of him coming out and the city came out and fixed it in a few hours. I'm so happy I now have someone I can use for any other plumbing issues. I would definitely recommend him!

Tori R.

Great response. Straight forward pricing. To the point communication.b Highly recommend.

Stanley R.

Calling your customers ""idiots"" speaks volumes for your service. If my post saves one person from your bs, it's worth it. Please seek someone else for your plumbing needs. A million plumbers out there without this terrible attitude.

Kathy T.

I called at 7:15 this morning with a clogged drain (old limes down the disposal yesterday--bad girl!). George (his first name, Thomas is his middle) happened to be in the neighborhood and was here in 10 minutes. I'm also a lucky woman because he's apparently so busy that it just so happened he was in the neighborhood and the job he was on wouldn't pick up the phone. He was quick, professional, got the job done and cleaned up. It's only 45 minutes since I called and now I can wash my dishes!

Nickie F.

Heritage was our plumber and so responsive, honest, so fair priced. I'd recommend this company and specifically this plumber to anyone, business, landlord, or for your own needs. They know what they're talking about! Very professional!

Jenny C.

2nd time we've used Tom. He offers fast service. Prompt and Knowledgeable repairs. Fair prices. Definitely recommend.