Thomas & Sons Plumbing Service

Amanda H.

Unreliable, very hard to get ahold of. They agreed to do the job and then didn't show up. They won't answer the phone or return calls. Avoid.

Kevin N.

I don't know WHO wrote the reviews on Angie's List, but they must have done it themselves. I wish I had seen this first and not wasted my time. The only reason I gave them 1 star was because I could not go with negative stars. Twice they no call no showed to an appointment. Multiple phone numbers, all apparently cell phones, and they never answer when I call to see where they are. They finally called back after the first no show and rescheduled, then never answered when they didn't show the next day. Unreliable, unprofessional (they never answer the phone as Thomas Plumbing) and apparently I am not the first. Looks like the quality of work follows suit. Save yourself the headache.

Cole H.

I just have to add my voice. I don't know how this cowboy stays in business. I had an issue with my furnace, so American Home Shield sent him out. He finally arrived after a week of me badgering him for an arrival date. After a while, he told me that the furnace was old (I told HIM that) and he'd cleaned it. Using another company, I replaced the thermostat but the contractor told me that the real reason the furnace wasn't firing up was that the burners had rusted out. I wonder how it is that Thomas & Sons said nothing about that?
I was obliged to call him out again but nine days later, I wash my hands of him. Call after call and the work is still not done. There is no compassion here for a contractor who blames his lack of dedication on illness and long work hours. Sorry but those go with owning a business.
After a very long call, he is now on American Home Shield's DO NOT SEND list. Whether or not AHS survives this at contract renewal remains to be seen.
Absolutely worthless.

Denise C.

I want to give this business a big fat zero. Absolutely awful, unorganized and unresponsive. Contacted through my warranty company for an A/C issue on a Fri. I left a message on Sat. with my contact information and to call me first thing on Mon. morning. Nothing. Called multiple times and voicemail was full. Finally reached on Tues. afternoon and asked for an appointment time and was told he was too busy to get to me and to try calling again on Wed. since he ""might"" be in my area. NO! I'm not continuing to chase this guy down for service. Requested my warranty company remove Thomas and Sons from its list of contractors.

Sierra A.

Zero Stars. This business was provided through my home warranty company when our water heater broke. They couldn't come out for 2 days after the appointment was made-bummer, but I get it. I ended up calling just to see if I could get something earlier; I couldn't but I had a guaranteed appointment at 11:00 on a Thursday. (A week after our water heater went out). I did try calling on a Saturday because their website says they are open but no one ever answered and their vm was full. When I did speak to someone, I mentioned the above and they didn't really say anything.
So 11:00 on Thursday came and went. I called at 11:15 and asked when they would arrive. ""Oh we're running behind but we're in the area."" So I asked when they would be there and they couldn't tell me. ""The best we can do is call 45 minutes before we come."" When 5:00 rolled around my husband called and surprise, they weren't coming. No apology, no guaranteed time the next day, just no service. I called another company immediately after hanging up and was given an appointment for the next day. They ended up coming early and replacing our water heater. I had to call my warranty company to switch the contractor and informed them to take Thomas and Sons off of their list. I also contacted the Better Business Bureau. SPOILER ALERT: I never heard from Thomas and Sons and they have yet to respond to the BBB claim. NEVER USE THEM.

Joanne R.

by the way, my ac is working temporarily until 7/3. it took the tech 10 minutes to diagnose and get it up and running till he got the ""one part it needed'. i am so thankful to pro source. they did in a few minutes what two visits of several hours thomas and sons could not or would not do, because they wanted more money from me , they ignored me.

Lori I.

DO NOT USE THIS COMPANY!!!! VERY UNPROFESSIONAL!
We are in the process of selling our house and purchased the HSA Home Warranty. Unfortunately, our air conditioning froze up on Saturday and I called to make a claim to the Warranty Company. They stated they would have a contractor contact us. We did not receive a call, so I ended up calling Thomas & Sons Plumbing on Monday morning (per the Home Warranty Company, as they were assigned our claim) Their voicemail was full, so I was unable to leave a message. I called back an hour later. The gentleman told me he would call me back in 15 minutes, as he was driving. I waited over 2 hours and had to call back. When I finally got ahold of someone, they told me their next available appointment wouldn't be until Thursday. So I scheduled Thursday and they told me between 1:00 - 3:00. I called on Thursday around noon to find out what time to expect them. They told me they didn't have time to do it and they could reschedule me for Monday. I told them that was unacceptable, as it was going to be 90 degrees today and I had made arrangements to be off. I missed their phone call at 2:59. They stated they were in my area and I needed to call them back for our appointment. I called them at 3:05 and left a voicemail. Called them again at 3:08, they answered this time and said they had already left my area and they were not going to honor my appointment. I stated they were supposed to be at my house 1 - 3, I was at the house, no one had been there. They stated they called another customer and were not coming for my appointment. I then said, so you are telling me I need to contact our Home Warranty Company and tell them you are refusing to do the job, after I have waited 3 days for this appointment. They hung up on me. This has been a horrible experience since the very beginning and I should have researched BEFORE, I agreed to have this company even scheduled! I agree with all of the other reviews, STAY AWAY from this company! Choose someone else for your plumbing needs!

Jamie S.

This review will echo the previous reviews. I had to use this company due to my home warranty conditions. I called a week in advance and set up an appointment to have them look at a toilet that had a slow filling tank. They gave me a 4 hour window today (Sept 1) between 11-2. Keep in mind I took off work for this appointment and that we are going into the Labor Day holiday weekend. I never heard from them and no one showed up, so I called at 2:00 to see what was going on and the recording came on saying they weren't in the office!!! I called again and again until 2:30. I then contacted my home warranty company to tell them what had happened, and they said the owner had reached out and said there was a scheduling conflict. Reading over the previous reviews, it seems this ""scheduling conflict"" happens VERY regularly. So now I'm beyond frustrated and angry that it's 3:00pm on a Friday of a holiday weekend and I do not have a main bathroom for my guests this weekend to use. DO NOT USE THIS COMPANY IF YOU CAN HELP IT!

Aimee W.

If you have any other choices, go with someone else. They tried 3 times to fix a toilet leak, they either said it was fixed, or there was no problem. But once they leave I could clearly hear water leaking. This is pretty basic stuff folks, any reasonable plumber should be able to fix it. They were never on time within their 4 hour window, one time they gave an 8 hour window! Finally, we had to schedule them again. We waited on the day they said they were going to come, they never show up. We call and they said they made a mistake and it should be tomorrow.

Service at its worst. Move on if you want to save yourself time and hassle. If you are locked into a home warrenty, I feel for you.

Heather R.

This company is a joke. Literally a joke. They dont even deserve the 1 star I gave them but 0 stars isn't an option. Our home warranty company uses them for everything unfortunately. We called them on a Thursday to check our CA unit. They called back, said they would be in touch. Finally on Monday they got back to us to schedule an appointment. He showed up on Tuesday as promised and stated he would have to come back the following day because he didn't have parts he needed and our unit was ""frozen"" and needed to de-thaw. He said he would be here by 11am on Wednesday. 11 came and went with no sign of him. I gave him time and started calling the office at 1:00. No answer. I left messages and never recieved a response. Tiffany, the lady in the office finally called my husband at 5:30 to say that he wouldn't be able to make it for at least a few more days. A few more days!!?? Mind you it was in the 90's all that week AND I took the day off work to be here. It has been a month since we placed the call to get him back out here. Today we recieved an email from our home warranty company that the services were finished. He never came back out here or even had the decency to call us!! Do not waste your time with this shitty company.