Thomas & Sons Plumbing Service

Aimee W.

If you have any other choices, go with someone else. They tried 3 times to fix a toilet leak, they either said it was fixed, or there was no problem. But once they leave I could clearly hear water leaking. This is pretty basic stuff folks, any reasonable plumber should be able to fix it. They were never on time within their 4 hour window, one time they gave an 8 hour window! Finally, we had to schedule them again. We waited on the day they said they were going to come, they never show up. We call and they said they made a mistake and it should be tomorrow.

Service at its worst. Move on if you want to save yourself time and hassle. If you are locked into a home warrenty, I feel for you.

Heather R.

This company is a joke. Literally a joke. They dont even deserve the 1 star I gave them but 0 stars isn't an option. Our home warranty company uses them for everything unfortunately. We called them on a Thursday to check our CA unit. They called back, said they would be in touch. Finally on Monday they got back to us to schedule an appointment. He showed up on Tuesday as promised and stated he would have to come back the following day because he didn't have parts he needed and our unit was ""frozen"" and needed to de-thaw. He said he would be here by 11am on Wednesday. 11 came and went with no sign of him. I gave him time and started calling the office at 1:00. No answer. I left messages and never recieved a response. Tiffany, the lady in the office finally called my husband at 5:30 to say that he wouldn't be able to make it for at least a few more days. A few more days!!?? Mind you it was in the 90's all that week AND I took the day off work to be here. It has been a month since we placed the call to get him back out here. Today we recieved an email from our home warranty company that the services were finished. He never came back out here or even had the decency to call us!! Do not waste your time with this shitty company.

Amber J.

They are completely overwhelmed. I want to have some compassion for them but I had to spend months on a couple things that should have been resolved in a matter days/week. A had a water heater replacement. When the gentleman (who was nice) attempted to take it out, the heater spilled out rusted water on the cream carpet. Instead of trying to pull it up the stairs himself and risk ruining the carpet more, he would come back tomorrow with another person to help him. I had to call each day for an entire week until he came back out. And he came back out by himself! I had to live with the water heater in the middle of the basement for an entire week! I'm glad I didn't have any plans with people staying at my home during that time. I had to clean up the rust spot on the carpet and was never given an apology for it. Rude, yes but not a deal breaker. I had to use this company due to my homeowner insurance. I was given a quote from my homeowner insurance but come the day of the cost wasn't the same. I spent 5 weeks trying to get a refund from T&S for the difference. I even work through my homeowner's insurance but they said it was something I had to work out with the company. I called nearly every business day to follow up on both these items. The lady working the phones was nice but she mentioned several times she was overwhelmed with the amount of work going on. I would not recommend this company based on this experience. They were nice and everything eventually was resolved but that is because I am relentless. If I didn't follow up nearly every day, I would probably still have a water heater sitting in the middle of my basement and out over $150.

Karen B.

My sister was doing me a favor while I was at work, by hiring these guys to install 2 bathroom faucets, and fix a leaky outdoor faucet. They installed the handles backwards on one of the sinks, and claimed the outdoor faucet had been replaced with a top notch fixture. It turned out to be a piece of junk, which didn't work at all, and had to be repaired after the first time I used it. Now, it is obviously leaking inside the wall, as evidenced by a stream of water on the outside of the house, and molding drywall on the inside. I'm starting to believe they are not certified plumbers. It took them 4.5 hours the first time to replace the two sink faucets and replace the outside fixture. They charged her over $430, had to come back the next day to switch the handles in the bath, and come back to ""fix"" the outside faucet, which now leaks inside the wall.
Stay away from these guys!!!

Lindsay B.

We used Thomas and Sons through our HSA home warranty and I was very pleased. They showed up on the early side of the time frame they gave us. Our technician was Tommy and he immediately handed me a business card when I opened the door, which is comforting as a woman in my late 20s. We had multiple areas of concern and he thoroughly inspected and addressed each one. I also had multiple general plumbing questions as a new homeowner and Tommy patiently answered every one. I am happy with my service from Thomas and Sons Plumbing!

Alex A.

Horrible experience. Deductible chasers if you are working through a insurance company... they diagnosed my water heater problem without bringing in a single tool and said I need a new water heater. I got a second opinion and my problem was solved, stay away from these unethical people they will only cause you headaches.

Daisy R.

Tim [owner] & John from Thomas & Sons Plumbing came to my house on 6/23/15 per my home warranty company. They addressed a lot of issues with the house and I explained to them why they had to come out to the house. I repeatedly asked [3-5 times] that I get their findings in a report. The most I received was their notes of what was wrong on an invoice [through a link in e-mail which is now blank] in which I had to tell them to add items they missed which was told to me when they came out to the house. I also asked for an estimate in which I was told I would get on 6/29/15 but never received. I called today 6/30/15 and spoke with Crystal to ask about getting a report and estimate [has an attitude, I found argumentative, wants to talk more than listen & is defensive] who could have told me days ago that they call the home warranty to share their findings verbally over the phone and there was no written report per Crystal to send to me but they failed to do that. Due to the issues with the house, it is under Tim's impression this may become a court case in which he made it clear he does not want to get involved even though he would not be the one sued which is why I received minimal documentation of their visit. I am very disappointed with the level of customer service I have received from this company. Report or not if I have to take my issues to court they may be supenaded whether they like it or not and it's no excuse to treat me poorly as a paying customer.

Carla h.

BUYER BEWARE!!!
SADLY! I didnt find these reviews until after I waited for our scheduled appt,and this company failed to show.I also foolishly trusted them as they were recommended by my warranty company.I will take advice from other reviewers now and avoid this company!
You should too!

Stephanie S.

Tim was very friendly and did a good fixing my toilet and cleaned up afterwards. I will definitely use them again.

Angie R.

Wonderful experience with Thomas and Sons. This company was a preferred provided with my home warranty company so I was skeptical. They came out before their scheduled time and quickly got to work. They cleared two drains and made sure everything was working right before leaving. They were very friendly. They showed me what was wrong in each drain and how to prevent further issues. I would highly recommend them to any one in need of good plumbing work. I would definitely call them again.