Thomas Plumbing & Heating

Jim V.

Thomas Plumbing are scam artists. the furnace I had them install quit in the winter so I called them, they came out, charged me for a call out, said they didn't have the needed part and charged me another service call to come out the next day to fix it after I called them again. they are arrogant and unprofessional. $450 to fix a bad thermo unit on their furnace that they installed.

Gail A.

My husband and I just went to buy a heater part that I could have ordered on Amazon for $100.00. Instead I thought I would see how much it was at Thomas plumbing. When the woman behind the register told me $220.00 the man next to me joked and said Just bend over and we both laughed. She decided to tell us both to just take our business elsewhere and get out! She was rude and he was going to purchase a whole motor! Her loss, don't go in there to get ripped off and treated terribly.

Susan W.

I recently moved to Missoula and wanted the plumbing and heating in the house I was buying inspected. Nick was very nice and provided me with a prioritized list of things I should consider updating. When I was ready to have the work done, they were able to get me on the schedule the following week. I appreciate the friendliness of the office staff and the workers, and the peace of mind knowing that the house I bought is in great working order. Thanks!

Jude N.

**** SCAM ALERT**** These guys will try to scam you into unneeded repairs and are absolutely horrible to work with. Call was for a sink pressure issue due to a bend in a pipe. They spent 20 minutes ""inspecting"" only to say that there is a leak under the sink (100% false - there is absolutely no water leak), the current brand new faucet is ""too cheap"", and that they need to start cutting into the wall to identify the problem (which is visible to anyone looking under the sink). When asked to provide an estimate of cost before starting the guy said he couldn't say a max and that it could be thousands of dollars. It was clear his intention was to rip off the landlord and get as much money out of them as possible trying to claim issues that are not present. He even tried to install a $250 faucet before asking if we needed it - definitely did not want it, the existing faucet is brand new. Thankfully I realized they were trying to scam the landlord and stopped them before they proceeded to further rip them off.

Further, the guy was a absolute ass from the moment he walked in. He was exceptionally difficult to talk to the whole interaction. As he left, he blocked the driveway and was goofing off on his phone. When asked to move out of the way he refused and continued to block the driveway until he presumably decided he had wasted enough of his employers time and finally drove off.

A local handyman identified and repaired the issue for a fraction of what these guys were saying they would charge.

I am positive this company has been scamming Missoula homeowners for years. Don't let them get away with it on your home and search elsewhere as these guys are 100% con artists.

Warren L.

For several years I've used Thomas Plumbing and Heating for yearly furnace cleaning and maintenance. The last time they were here to maintenance my heating system, I told them of a malfunction, with my furnace. They failed to find the cause and assured me all was well. It was apparent that they failed to find the cause as my furnace kept going on during the heat spell. When I went to their office to complain and request that they stand by their work I was told they stood by their workman, and I should seek another company. Luckily, I found Air Quality Mechanical and they will now be my choice in the future.

Gail W.

Immediate availability. Easy job, great price. Would be my go to for further plumbing needs. Very pleased.

Bridget W.

Very, very helpful when replacing a water heater. Showed up on time, got the job done without incident, and the problem was fixed. Just got some good advice on drain cleaners from them. I would use them again.

Joe D.

I knew what needed to be replaced in my furnace. Jeremy helped me find the right parts I needed for a fair price over the phone. Within a couple days they were delivered and installed by Brandon. The repair only took an hour and my furnace is back up and running. Had a great experience overall and the repair was hundreds cheaper than what other companies had quoted me.

Roger M.

My technician was very efficient and even took care of other work I needed done in a timely fashion. Great work and very clean. Good job Brandon! Much appreciated.

Dave Heidi B.

Was referred to Thomas Plumbing by a real estate friend. Brought Nick out to evaluate a basement remodel and quote out a job. He was late to the scheduled apt and then never got back to me with a quote. Won't call again.