Thomas Plumbing & Heating

Joe D.

I knew what needed to be replaced in my furnace. Jeremy helped me find the right parts I needed for a fair price over the phone. Within a couple days they were delivered and installed by Brandon. The repair only took an hour and my furnace is back up and running. Had a great experience overall and the repair was hundreds cheaper than what other companies had quoted me.

Roger M.

My technician was very efficient and even took care of other work I needed done in a timely fashion. Great work and very clean. Good job Brandon! Much appreciated.

Dave Heidi B.

Was referred to Thomas Plumbing by a real estate friend. Brought Nick out to evaluate a basement remodel and quote out a job. He was late to the scheduled apt and then never got back to me with a quote. Won't call again.

Robyn C.

I had to take time off from work to meet them to have my furnace serviced as part of a block of apartments being serviced on the same day. I made an appointment with them, but after an hour past the appointment time I was told they had finished up early and wouldn't be able to make my appointment. No one bothered to call me or my landlord to let us know so I wouldn't have to leave work. When I called the man who answered acted like I was being unreasonable for being upset.

Mary T.

I always recommend clients and other agents to use Thomas Plumbing and Heating and I do so knowing that everyone that I send there will not be disappointed. I appreciate the fact that they are honest and always willing to answer questions and provide excellent service whenever needed. They are professional, courteous and knowledgeable. In my opinion they have some of the best plumbers in the business. An all around FANTASTIC COMPANY!

Rhonda S.

The woman on the phone was incredibly condescending and made fun of the way I had temporarily fixed the faucet. (I am not a plumber.) When I asked them to come back to fix the initial installation of a faucet they put in, which remained stable less than a month before it came loose. I asked how much and she said it would be another 100 bucks..... in addition to the first 100 bucks....I freakin' majored in the wrong thing. Forget the legal field, I shoulda been plumber! Helluvah racket 100 bucks for a half hour work...then another 100 bucks to do it again on the same faucet. In fairness I posted this review earlier this year, but it was removed when I came back to look for it. Maybe the ppl I had the misfortune of dealing with are gone. Doesn't matter for me I won't EVER use them again.

Victor H.

On time, quickly corrected my problem. Everyone from the receptionist to the plumber were helpful, courteous, professional.

Kristin F.

As special birthday gift my son came from Portland, Or, to do some small repairs in my little Missoula cottage. There were some plumbing issues that needed attention and the people at Thomas Plumbing were absolutely magnificent in the assistance they gave him each time he returned to the store for more small parts and some fixtures. Their knowledge of what he needed to do for each problem he brought to them made his venture into the world of plumber simply a perfect experience. I have new fixtures installed, including a water filtration system, and am one happy retired mother! Thank you to all the folks who work at Thomas Plumbing, a first rate store for supplies, fixtures and technical advice.

Matt L.

I recently bought pvc fittings at Thomas plumbing and heating however I'm very disappointed that they got moved into the garage or shop. I'm very unhappy that they changed the retail store there. Everything got moved around. I liked where the pvc fittings were in that backroom past the cash register all in the wooden bins but not anymore. They're out in the filthy garage where the plumbers park their trucks at. They might of scaled back on product too. The retail store isn't as complete like it was in 2014 or before that even. How are do it yourselfers going to see and choose what they need? Good news I got the pvc fittings I can't find. Bad news I grabbed the last 3 pieces and I remember they had a lot more of those pieces last year before they changed everything around. Thomas plumbing you should of kept the retail store the way it was. I'm not coming back anymore. It's gone down hill.

Melissa C.

I was referred to Thomas Plumbing by a friend who is also my real estate agent. I didn't end up getting service from this company. This is because once I called to find out if their plumbers had gone to the rental property I had made an appointment for, the man I talked to said I wasn't in the schedule. He asked the two ladies (Karen and Ginger) if they had spoken to me the day before and both denied they had. I had called twice, first for a quote, the second to book plumbing repairs and services and even gave my tenants' information for the appointment. As a landlord, it's important that I provide maintenance when I say I will. So, to have bad service from another small business is very frustrating. They also quoted me twice as high as the company I ended up going with. With a good reference from my friend, I was willing to pay extra but now am glad to save my money by going with another company.