Thomas Plumbing & Heating

Nadia R.

This review is LONG overdue, but the guy they sent out was responsive, patient, and knowledgeable :-). He educated me and my husband about our water softening tech and advised us regarding our hot water tank. Would definitely recommend these guys. They're smart, reasonably priced, and prompt - what more could you ask for?

Kerensa T.

Our water heater was leaking this past Monday, and got an appointment on Tuesday. Jerry and Titus came out and they were great. They prepped everything, lining the carpet up and down the stairs. Did I mention our water heater is on 3rd floor of townhouse. Our water heater was not easy to replace, taking it out proved to be difficult, and then when they were filling up the tank it was leaking due to crack in pipe leading into it. Jerry knew exactly what part was needed and replaced it. It took 8 hours to complete. Am sure this job is one they won't soon forget!

Ann S.

Again! Thomas' plumbing came through for me! Have always enjoyed excellent service from them! Dean was very nice and took care of my problems quickly! I don't worry when I have a plumbing issue. I just call Thomas Plumbing!!

Ron M.

I called to request a plumber tech come to my home and provide a quote to repair a leak. ""We don't provide quotes - we fix leaks"" at $165 an HR when others charge $50-$75 to stop the truck and take a look. Not sure of the quality of work because I was off-put by the initial price gouge on the phone call. Called Joel Sanders Plumbing instead.

KC L.

Had them come and clear a clog at my home in Sunnyvale that another rooter company could not handle. Turned out it was a root about 109 ft down the line from the roof vent. The not so Elite Rooter company didn't even have snakes long enough to do it. Thomas is much more than just a rooter company they are actual plumbers. My plumber was named Dean and he went above and beyond working this out and cutting out the root with a special head. I am very impressed with this company and felt that way after talking to the owner Dave on the phone. I'm going to have them install an exterior clean out which older houses sometimes don't have. Once that is in, Future cutting of that root will be even easier because they will be able to use a larger diameter cutting head on the snake. Going forward this will be my plumber of choice!

**Update** Had them install the clean out. Jerry did the work and did an amazing job working well after dark to make sure it was done right. Great work ethic by this company.

Alex U.

Awesome! Quick and very professional!

I had a water heater that died that needed to be replaced. I got a new water heater installed by Thomas Plumbing and he was able to install it perfectly with the existing piping.

I highly recommend them.

Joe L.

I was very impressed with the work done by Dick, the Thomas Plumbing plumber who diagnosed and fixed a water leak problem at my home. Dick showed up just a few hours after we called. He quickly theorized we had a broken drain pipe in the wall behind our sink. He carefully cut into the wall and found that was indeed the case. The broken joint was in a difficult spot, just above the concrete footing of an outer wall of our home. Despite the difficult position of the break and the cramped space under the counter he had to work in, Dick was able to replace the pipe and fittings there and fix the problem in less than two hours from the time he arrived. And he cut into the wall so carefully it was not too difficult for me to replace the sheet rock he had to remove. I really appreciate the good work he did and the pleasant, positive attitude he had the entire time he was here. I highly recommend Dick and Thomas Plumbing.

Sueboo S.

We usually use another plumbing company in Morgan Hill but they were not doing home service due to Covid, so we had to look for another plumber and decided to try Thomas plumbing -Morgan Hill. First time experience and it was a very poor quality service. Took 2 trips and 4 phone calls for the work to be properly completed.
I purchased a faucet for my parents house, and contacted Thomas plumbing -Morgen Hill, to remove the old one and replace it with the new one. Their technician came in at 1:31 pm, installed the new faucet , texted me at 2:46pm that he was done. And we were sent a bill for $296.
I went over my parents and saw the faucet was loosely installed , water leaking down into the vanity drawers and under the sink. I called Thomas plumbing to report the leak issue and requested fix. I was put through Dave, who appeared to be the owner . he denied any workmanship issue then accused me of trying not to pay. I send him video and pictures, of the loose faucet handles and water under sink. Then called Dave back on to follow up, he agreed to sent the technician back to fix it. This was while no apologies made or empathy for the inconvenience. After they corrected the faucet and when I went there to pay, I asked for a breakdown of charges . They stated $296 was for 2 hours of labor. I informed them that their technician was there for a total 1&1/2 hr . They referred me to Dave. So I Called Dave the next day, I told him that my parents are elderly and on fixed income so I want to make sure they pay a fair charge. Dave insisted that we must pay for 2 hours despite proof i had via Ring camera and technician time of text. Dave said that tech spent 2 hours and part of it was the paperwork he was doing while in his truck.
I agreed to pay the due bill but I won't do business with them again. Thomas plumbing Morgan Hill is poor workmanship Quality, poor customer service, and were dishonest about the charges.

Joanne O.

I cannot say enough about the service that I received from Thomas Plumbing! After my last plumber flaked out on me for a larger job, I called Thomas Plumbing and I had a technician knock on my door an hour later. I had a water main leak which we thought was in one spot, but he pinpointed the actual source. He didn't have the part that he needed and he couldn't get it at Home Depot so he returned the next day as promised and stayed until it was done. He returned the next day (again at the promised time) to turn on the water and ensure that the leak was corrected. I'm so happy at the excellent service that I received that I can say Thomas Plumbing is now my go-to company for all of my needs!

Gretchen A.

My water heater leaked all over the garage and under my house, eeek! Called Thomas Plumbing and they sent someone out right away, found the problem and recommended that I get a new water heater. They did the fix that afternoon. They were very pleasant to work with and I would recommend calling them for plumbing issues. I will be calling them again! Thanks!