Thomas Plumbing And Affordable Drain Service

Amanda S.

We were assigned Thomas Plumbing when we called in a claim to our Home Warranty. I submitted the claim on a Friday night after we had an issue with our master bathroom toilet. I expected to hear from them Monday or Tuesday for an appointment later in the week since that's how it usually works. To my delight, they called on Monday and asked if we would be available in the next 30 mins. I was conveniently headed home for lunch so I took the appointment.

Our tech (I forgot his name) arrived promptly and was very professional. We explained the issue and he immediately go to work. We explained that we had just recently purchased our home, so we couldn't even imagine what might be going on.

After about 5 mins and no luck with the snake, he proceeded to pull the toilet to check the blockage. And there it was... a damn toy blocking the line. Having a toddler in the house, I immediately knew who the culprit was! The tech laughed and said ""Well, here's your problem!"" (Insert embarrassing facial expression from me)

He set the toilet and was done in a flash. He assured me this stuff happens often so my embarrassment was eased a tad.

I hope the next time I have to call in a claim, these guys are assigned to me! It was nice to have someone with a sense of humor and understanding nature. Thanks to Thomas Plumbing we are back up and running again!

Win S.

Stay away!

We've recently bought a house end of March and somehow the water heater didn't work after few days later. Since we got home warranty, we contacted them and they sent Thomas Plumbing to come out on Sunday immediately to remedy the issue. We appreciate the quick response and the guy assure me he will order parts, report back to home warranty company and take care of the issue. A month later and couple phone calls to Thomas plumbing, our water heater is still not fixed. We contacted the home warranty company and they said they are waiting for the Thomas plumbing to send them technical report on the update.

Fast forward over a month later on May 15, we finally got contact from Thomas plumbing and asked me bout the issue. The person said he's new and the previous person who supposed to take care our water heater quit the company and he's taking over his work load. He said send him message and he will fix our heater. I sent him message regarding about our water heater and haven't heard back from him.

Now, June 17, we are dealing with our water heater that works intermittently over 2 months of restarting over and over to get hot water. Finally we have a friend who knows about water heater came take a look and fixed it for us by replacing parts. We should have done that long time ago instead of waiting for so call professionals from Thomas plumbing.

Learn from my mistake and stay far away from this company.

Dustin P.

The service was good. We called them out for 3 slow drains. The technician had the issue fixed in less than 15 minutes. He told me that they weren't even clogged pipes, just some stuff caught on the drain plugs themselves that built up over time. Then we got the bill. They charged us $159 for that 15 minutes. Even if we throw in drive time that is over $300 per hour. When I called to bring this issue to their attention, they did not wish to help. The young lady was polite but informed me that according to her owner, for drains they charge a flat rate, regardless of how much actual work goes into it.

Flat rates make things easy but I would humbly recommend a pricing system that reflects the amount of work that is being done.

In summary, I would not recommend Thomas for anything related to slow or clogged drains. They might be good for larger jobs as their hourly rate ($80 per hour) seems competitive and they are nice people. But stay away from their flat rate services. Those seem like a money grab to me.

Jenni V.

Thomas Plumbing was amazing!! The customer service was great and they sent a technician over immediately.. Our water heater kept on shutting off and Chip, with Thomas Plumbing, was able to fix it in just minutes! I highly recommend him! I will definitely call them if I ever have any other concerns/issues.

Stan A.

Technician did arrive in the time window set by the office and myself and he was a very friendly chap and he did provide me with tips on avoiding calling a plumber for relatively simple work in the future. I had no idea what plumbers' hourly rates normally are but $80 per hour and no proration involved seemed a bit steep to me, being as he spent all of about 20 minutes with me. Likewise, for a part (shower cartridge in my case) to be over double the price one would spend via Amazon or a local home improvement center, seemed a bit out of whack, too. Nothing ""Affordable"" as indicated in their business name and motto came to fruition here but still, it was a good experience learning from a pro what equipment to buy for future needs and how to use it, so I won't complain too much there.

Sabrina H.

Thomas plumbing is amazing. The entire crew and staff are very knowledgeable and friendly. They are not pushy and are very price friendly. While working they are clean and efficient. Very honest people and I will definitely use again and also recommend to anyone in need of services.

Ryan B.

Just had them come out for a clogged kitchen sink. They are good. No hidden charges and very professional and nice. I will use them again for sure.

Richmond C.

Josh is a great, honest plumber. He doesn't over charge and quick and efficient with his time. He explains to the point what the problem is and informs you how to best solve it. We used Josh for a leaky refrigerator valve and will use him again for performing a small update to our bathroom (removing our old glass shower door). I would highly recommend him for your plumbing needs!

Austin T.

If you need a fast, reliable, and affordable plumbing service, I highly recommend Thomas Plumbing and Affordable Drain Service. I've used them for emergencies, repairs, and new home projects. They helped me build my wife's salon with all the necessary plumbing and all for a truly affordable price.

John M.

This place is great Super fast service, The Plumber Ed is just Amazing very helpful and good at his trade. I have used them twice for different plumbing problem's and each time it was taken care of fast. Thank you to Thomas Plumbing and to Ed for the AMAZING Service.....