Thomas Home Services

Amy K.

I gave a 1 because the plumber was amazing and professional. The office staff on the other hand is completely inept. I booked my appt date for my day off a week ago. I was told I had to pay half of the bill to book it which ""guarantee my date and time"". Apparently not! On the morning of my appt, I received a text confirming my appt and an email. Then at the time the plumber was scheduled Mandy at the office called to tell me the plumber was called to an emergency as another client had a leak. I've had one for over a week waiting for my appt. Considering I booked an APPOINTMENT, my leak should be the priority. They knew for over a week when my appt was. If they only have 1 plumber, it would only make sense to tell the person who didn't have an appt that there wasn't anyone available until my items were completed. RIDICULOUS!! Don't waste your time. Their customers are not the priority and appts mean nothing with this company.

Lorenzo P.

Where to start? How about in reverse order:

We won a small claims court judgement (Case # CC2022133836. https://justicecourts.maricopa.gov/app/courtrecords/CaseSearch?q=cn )against Thomas Home Services aka Professors of Plumbing in March. Despite multiple attempts to collect on the judgment, Mr. Thomas and his company have not paid up.

Long story short, we purchased an HVAC unit from Thomas in 2019 and have had multiple issues with the unit since. Most recently, in July of last year, after making an appointment for a technician to troubleshoot our A/C, the technician failed to diagnose the issue. The tech told us to turn the thermostat on and off repeatedly until the unit kicked on - some solution, huh.

After allegedly fixing it 4 days after the A/C went out, the unit stopped working within 6 hours. Instead of sending another repair technician asap, it took another 8 days for them to actually send someone after unilaterally rescheduling 2 more times.

We found another repairman who immediately diagnosed and fixed the problem. Notably, he also found that the serial number on the HVAC unit had been mysteriously removed. When we tried calling to get the serial number, they gave us a bogus number. Pretty fishy.

I could write another 2,000 words about our experience especially in dealing with customer service but I'll be happy if you read this far. Stay away from this company

Back to court we go. Will update

Tom L.

Very pleased! I reached out to Thomas HS Weds afternoon and they scheduled a technician for the next morning. As a Realtor it is important to have many contractors to get projects done quickly, professionally and at a reasonable cost.
Thomas HS achieved all 3. I'm definitely going to keep them as one of my con

George F. S.

AC went south at 112° and Thomas had a new unit up and running the following day. The two techs who did the installing were really first rate in knowing their craft, in addition to being polite and very tidy. Thomas and their crew have my highest recommendation.

Alicia W.

I was very satisfied with the service I received from Thomas Repair Service. Even though my 13 year old washing machine could not be repaired, the technician was punctual, polite and informative.

Emily W.

My ice maker stopped working & the temperatures the fridge & freezer were fluctuating. In mid-February, my husband contacted Thomas Home Services and they sent a technician to check it out. He couldn't find the information he needed to order the part necessary to fix the ice maker & he told me he would go back to the office to look it up and get back to us with a quote. This visit was $89.

A couple weeks went by and we hadn't heard anything. I called 3 times before I was able to talk with someone in the office and they gave me a number of reasons why they hadn't gotten back to me from a new system, to them needing more information about our fridge (despite them not reaching out to us for additional information), and lastly they said our service ticket was closed out and marked complete. While they offered to continue looking for the part, if we send them a photo of the serial number/tag on the back of our fridge, they also said that they probably won't find the part because the fridge is likely too old, even though it is less than 10 years old.

Needless to say our fridge was never fixed and we will have to contact another company & have to pay another service fee. I would not recommend Thomas Home Service to anyone.

Ginger V.

Their attention to customer service was above and beyond. When our cooktop went out they scheduled first avail, then called and moved it up due to a cancellation. The provider was courteous and knowledgeable and fixed it for just $89 trip fee as no parts were needed.
I'll definitely use Thomas Home Services again-love supporting local businesses!

Yanni M.

Stay away , not good to work with, they will not diagnose anything, just telling you they will change parts. Dont be fool telling to fix anything without discussing the price with them first.

Jeffrey W.

Our underhung sink was sagging on one side, allowing water to leak onto the cabinetry and causing the drain to come uncounted, flooding the cabinet. THS Sent a plumber who quickly diagnosed the underlying problems and suggested reasonable fixes. He actually finished one day earlier than his original estimate.?

Lionel C.

Right from the first call I could tell that y hi s company knew their business and were going to take care of us. That's exactly what we experienced.

Our technician was extremely knowledgeable and customer oriented.

The tech was right on time and the service call price was as quoted.

Thomas will be our first call from now on!