Thomas & Galbraith Heating, Cooling & Plumbing

Patrick M.

Horrific experience with predatory practices is the best way to describe the latest interaction. A simple drain cleaning for $98 was scheduled for my 77 year old mother since I could not clear the blockage and Josh showed up at about 9:39am. he looked under the sink and say he only makes an assessment and doesn't clean drains. He then proceeded to poke fun at the previous work done by my late father which hadn't had a problem in over 25 years and even when my mother pointed that out he still said he did it wrong. All day was wasted waiting for someone else to call about coMing to clean the drain. Brandon finally came after 4:00, proceeded to needle my mother over my late father's plumbing work that had no problems for 25 years. even knowing he had passed Brandon still demeaned the work repeatedly then slapped a $1369 estimate to replace all the pipes in the basement and cut in a vent in the home's roof. he was told he was supposed to clean the drain only and that's all and he replied, ""oh that was Josh's job."" then proceeded to try and push a $1400 repair job that doesn't need to be done. these two mistakenly saw an opportunity to try and take advantage of ""a little old lady"" by demeaning my late father and back talking the estimate with the inability to explain what all the charges were. Unethical and predatory!

Susan M.

My AC wasn't working so I called for a service and the technician they sent acted as if he knew what he was doing and told me I needed a new system. I had the salesman out who gave me a quote and I than got a second opinion. This second opinion technician told me the AC worked and all I needed was a new thermostat because it was wired wrong. $50 vs $5000. The AC was never turned on! The technician and the salesman never even noticed!!! I will never trust them again!!!!

Peter M.

I requested a free estimate. They came out and provided the free estimate. Two weeks later they sent me an invoice for the free estimate. I called but no one answers the phone.

Tracy W.

They replaced my dead water heater, that went fine. But they said they had to replace an entire shower surround to fix a leaky tub fitting when there was already a hole in the wall exposing all the water pipes. They fiddled with it and left it leaking. I had someone else come in and fix it at a reasonable price. Thomas and Galbraith also lost my precious cat, who got trapped in the wall and when the fire dept found her, it was too late.

Amber M.

If you're debating listening to the bad reviews on here or if it could really be *that bad* - please listen. If I could give 0 stars I would. We have had issue after issue with this company and it is getting ridiculous. Unless you want to be stuck without ability to use your kitchen for a month - pick someone else. We were unable to use our kitchen/laundry for a whole month because of these people.

1. We originally had a plumber come out to diagnose leaking in our basement. They diagnosed the problem in less than 5 minutes (clearly not enough) came out to fix it and lo and behold we paid 3 grand to have the same issue the day after they left. Completely misdiagnosed the issue because they didn't listen to us and did it in 5 minutes.

2. They came back out to fix the REAL problem and charged us for it, they took a small amount off the price but not nearly as much as they should considering the first appointment didn't fix the issue at all and the plumbing manager took 3WEEKS TO GET BACK TO US TO SCHEDULE THIS. In the meantime we couldn't use our kitchen for 3 weeks.

3. They then said we should have our pipes scoped to make sure everything looked ok for free. They came out and did so and suggest we hydrojet our pipes. we agreed and made an appointment for today.

4. Not only did they not show up for the appointment today, the guy who scoped our pipes before CAUSED A BACKUP. We went from no issues to not being able to use our kitchen now again. And the best part - they won't come fix it now until Wednesday even though THEY MISSED THE APPOINTMENT TODAY. We have 0 ability to use our kitchen or laundry until late next week.
For a total of a whole month without our kitchen because of them. I expect much better service and turnaround time for an issue you created, especially after the many issues you have caused for us.

The one nice thing I'll say is at least the plumbers we've worked with have been pleasant. Other than that - 0. Listen to the reviews, they cause nothing but issues and headaches and don't own up to their mistakes. We couldn't be more frustrated right now.

Tom K.

service was good but they tried to charge me 250.00 for a part I bought for 10.00 and had another tech install for 35.00 for total of 45.00. A 2500% mark up try by T&G. No wonder the tune up special was so reasonable.

Jim P.

It was freezing weather and our furnace was failing. The exhaust gas fan was off balance due to a broken vane.
I called my trusted HVAC company but learned they had been acquired by Thomas Galbraith so, not being the suspicious type, I invited them over. I also told them the part number I needed to complete the repair.
The technician arrived on time but did not have the part. He then told me that another technician would arrive the next day, with the part, and that I now owe $94 for his trip. He also said that this was a ""flat rate repair"", that the cost would be $882 and that my $94 would be applied to the total if I agree to let them complete the repair.
The reader should know that the replacement fan sells for $240 retail, I won't tell you what wholesale distributers charge. I called the dispatcher and asked why the tech didn't have the part I requested. Not knowing I have been doing HVAC for 40 years, she replied that the tech must always make a determination. That means you will always be charged $94 even if you decide to not proceed with repairs. Then I asked the dispatcher why the labor charge was nearly $600 per hour and she said, ""Well, we have to keep our technicians trained."" Neither of these facts were offered when I made the first call.

Wow. What a scam.
That was November 21st, 2017 and the replacement fan performs as designed. So, if you like fast, reliable service at an astronomical rate, feel free to call Thomas Galbraith. They will be happy to oblige.

Devon L.

I am updating my review. Had an issue. With the estimate vs work. Customer service was 100% attentively the issue.

I will give them another try with my business.

I will say, the guys were friendly and moved my washer/dryer for me. So one star is deserved!!!!

Caren G.

I cannot be more pleased with Thomas and Galbraith. Recently, Rob came out to look at a couple of problems I had. He was clear and concise and did not try to upsell me, but identified the issues and solution. Evie and Cameron came out to resolve the issues. They exceeded my expectations, making the repairs thoroughly and efficiently again without trying to upsell me. I like being told when they see additional problems, but I don't like continually being pressured to do other work - like some other firms.

Thanks you Thomas and Galbraith!

Hugh M.

I called to schedule appointment for clogged kitchen sink drain and was given a price of $94. On the day of the scheduled appointment I was notified the price increased to $379. I told the plumber I was quoted $94 and he stated that they gave me the wrong pricing even though the conversation was recorded.