Thomas & Galbraith Heating, Cooling & Plumbing

Chris A.

I would be careful doing business with this company. For the first time in 7 years, I hired them to do a furnace tune-up before winter (hired in September) They sent a technician onsite and I was told that everything was in working order. Fast forward to December and I woke up to a 60 degree house. I called at 7:45AM and was told that all technicians were on service calls and that they could not give me an ETA but they would send a technician. After 4 hours, I did not hear back from them.

The pre-service tune-up is my reason for concern. Their marketing material as well as their website states (No Breakdown Guarantee) the fine print also states ""see dealer for details on discounts, warranties, and guarantees"". When I first called in, I notified them of the pre-service tune up and asked what the No Breakdown Guarantee included, and was told that it only covered if they determined the breakdown was due to something the technician did wrong. After not hearing back from them in 4 hours, I called and cancelled my service call. I then asked if I could get a copy of what was included with the No Breakdown Guarantee and was then told, that they didn't have any documentation on that and basically if there was a service call , the tune-up cost would be applied towards any service charges. I asked if I could get that in writing and was told they don't have that in writing either. A service call is more expensive than a tune-up.

I would stay away from a business that offers a hollow guarantee in order to gain a new client contact. I would consider this a deceptive business practice.

Elyse F.

After receiving a coupon in the mail for $93 to clear a line or it is free, we had one of their plumbers out. After wasting three hours of our time, they said they were unable to clear the line. They said that they would have to have another person come out with a camera to figure out the problem. There was more time wasted. When their certified camera tech came out he did not even bother running the camera. He said the line was below water, and that it was a whole other problem. We called out another company to look at the ""problem"" Thomas and Galbraith (T&G) said we had. Not only did the other company's guy say the line was not below water, he said that if the amount of line the T&G plumber said he ran was run, it would have been tangled in our tank. The guy from the other company then reached his arm into the line that was NOT underwater, and pulled out a fist full of roots. He said the liquid level (which was pumped less than 6 months ago,) was exactly where it should be. When my husband called T&G to see if they were going to infact clear the line, they said another method would need to be used. T&G quoted FOUR times the amount of the other company. They were insistent that my husband still use them because we were not charged for the first call. Not being charged was part of the coupon, not a special exception. Suffice it to say, we are going with the other company.

Nancy C.

are you serious???? we called early Saturday, they finally showed up late that evening and robbed us of $550.00 to replace a piece of pipe about 6 ;inches long. these guys are nothing short of thieves, they are not fast, they are not courteous and they were here for less than an hour and ;most of that time was spent with him outside in his truck. my advice is DO NOT CALL THESE A-- H----!!!!! I will continue to give these thieves negative reviews just to fill up ;my time and ;make me feel $550.00 better. THIEVES BEWARE

Al B.

Had a problem during flash floods of water entering the garage and basement. Thomas & Galbraith installed a check valve and back water valve to eliminate this problem. The workers (Adam Yager and Mike Schmit) were courteous, professional, and efficient. They even noticed some shoddy work perviously done by Roto Rooter and corrected the issue. The reason for not giving 5 stars is due to the salesman (Josh Clark) promising a 4 year warranty and we received what is assumed to be the standard 1 year warranty.

Sean S.

Terrible. Had a blocked pipe. They broke off my clean-out while trying to snake it. Then advised us that they needed to tear up the floor to replace sections of pipe for about $3000.
Called Roto-Rooter for a second look. Roto-Rooter fixed the blockage and cleanout for $300 (without needing to tear up my floor) Thomas and Galbraith were also combative, argumentative, and completely unprofessional during the whole process.

Deborah M.

I called to have a plumber to fix my leaking toilet. Made the appointment and the man canceled for another day. the NEXT week I called to see if someone was coming and they told me in the afternoon. I told them that I had told them from the first appointment that I work 2nd shift. I would get up twice for him to come at 9:00 A.M.
He finally made it by 12:30 P.M. Look at my toilet and told me it had to be replaced. It didn't. Just the insides changed. I ask him how long it would take and he said 3 1/2 hours. I told him that's why he was suppose to be there at 9:00 A.M. I work in a hospital and can not be late. He said oh we'll have to make another appointment.
I asked him how much was the job going to cost and he said about $500 ! I didn't need a new toilet. I told him no.
I called the company and talked to one person and then they sent me to a voicemail. I told them was it because I was a woman or because I was a senior that he was trying to get over on me. I haven't heard from them at all.
I give them a "" 0 ""
Deborah

Andy P.

One of the best expierences I've had with a plumbing service ever. Fast and courteous. Emergency service was requested. The service tech was there & ready in less than a hour. Found the issue quickly and resolved the problem with great prices!

Kim W.

My daughter called this company to unclog a drain. She took a half day off work, losing pay, to be home for the service tech. No show and no call to advise of late arrival or inability to come at all today. She called the office only to be told that no one was going to make it for the appt. THIS IS BAD BUSINESS!! Now they want my daughter to take off work again tomorrow to wait for them. My daughter has four small children and can't afford to miss work. Don't waste your time with this company.

L T.

We were told we had a bad ignitor and a bad main circuit board.

We were given 2 quotes,

Quote#1. This quote was for the replacement of both parts without enrolling in their seasonal maintenance plan, $209 for replacement of the ignitor and $777 for replacement of the main circuit board ($986 Total).

Quote #2. This quote was for replacement of both parts with enrollment into their seasonal maintenance plan, $177 for replacement of the ignitor and $660 for replacement of the main circuit board, plus $189 for the cost to enroll in the seasonal maintenance plan ($1026).

I had a coupon for a free service call. If I had not had that coupon I would have also had to have paid an additional $94 for the service call with Quote#1

While I thought it made sense needing a new ignitor something in my gut told me that I should get a second opinion because needing a new main circuit board just did not sound right to me and it also sounded like a sales pitch. So I paid the $94 service call and told the service guy that I would get back to him about the repairs.

We called another company and had them look at the furnace the next day and was told that the main circuit board was fine and that there were no indications that the main circuit board needed to be replaced at all. The ignitor was replaced and now the furnace works just fine.

The service guy at Thomas & Galbraith lied and tried to mislead me to believe that I needed to replace a part that was perfectly fine. I was lied to and will not use this company ever again nor will I recommend this company to anyone I know in need of any of the services they provide.

Rusty M.

I scheduled this company to do a tune-up on my furnace after I saw a coupon in the paper, advertising a discount price for new customers. Big mistake! I was scheduled for an 8 AM appointment. At 10:15 no one had shown up yet, so I called. I was told that my technician was en route to my home. Then there was a pause, and the rep explained that my technician wasn't scheduled to begin work until noon that day, so they would dispatch ""the next available"" technician. The technician called me at 11:30, and said he'd be there in about 45 minutes. He showed up at 12:22, and was finished 10 minutes later. When I called the company and asked to speak to a supervisor, I was told she wasn't available and that she would return my call. That was 3 days ago, and I haven't heard from anyone. Lesson learned. I will NOT use this company again-ever.