Thomas & Galbraith Heating, Cooling & Plumbing

Wyman L.

I actually had to call them out again about a couple months later for the same symptoms, and because I was now having to change out the main air filter every week and a half. It really should be once a month even though I have three dogs. But the tech who came out was more thorough than the other one and realized that there was a little build up or temporary corrosion on the connectors of a sensorThat monitors for the presence of the igniter flame. And it is dependent on whether or not it the text of claim as to whether it will run the furnace and pushy throughout the house. Once he clean the contacts it was working great again. Apparently this is a part of maintenance that should be done maybe every six months to a year. It's great to have the furnace working again.

Susan L.

I called Thomas Galbraith after my sump pump malfunctioned, and I had $15,000 water damage in my basement. I asked on the phone for a ball-park estimate and was told they had to come out to give the estimate. So I had them come out, and I was told it would be $751, or $740 (if I bought a ""membership""), so I chose the latter. I had a free service call coupon, but of course, if I didn't go with their repair, I couldn't use it and would have to pay $94 for the service call. I didn't want to do that and start all over searching for someone, since it was still raining outside, and I didn't need any more water. The technician told me they had a ""competitive"" rate. The next day, my neighbor called and asked me what had happened when he saw the repair truck, so I told him. He decided since our houses are the same age, he would go ahead and replace his sump pump, to avoid water damage like I had. I found out he paid $350 from a local reputable plumbing company. I have been overcharged $400, and I called to express my concerns, and I was promptly told that they are ""competitive"" and nothing would be done about their charges.

After $15,000 worth of damage and my insurance only covering $5,000, I feel very violated by Thomas Galbraith. If they would have even offered me a $100 credit, I wouldn't be writing this review.

Dont use Thomas Galbraith unless you want to pay too much!

E C.

Be cautious: if you get C..... do NOT let him do ""work on"" your hvac. Our heat was working fine when he came in. It was broken when he left. And a large service estimate afterwards.
On a positive note: the technician that worked on our AC in a previous visit did an EXCELLENT job. Very happy with his work.

Karen K.

My parents used them for the first time to have an annual maintenance as they had a coupon. Don't waste your money with this dishonest company! They came out and without their permission started taking a bunch of pictures of their system and talking about all the things that needed to be fixed or replaced. Then the next day the blower motor started running when it hadn't before so they called them out again and they said oh nothing is wrong so now we have to charge you a service call. This blower motor was not doing this before they did the annual maintenance so it's something they did. We are calling for our money back and have to call someone else to repair or BBB complaint is next.

Chris A.

I would be careful doing business with this company. For the first time in 7 years, I hired them to do a furnace tune-up before winter (hired in September) They sent a technician onsite and I was told that everything was in working order. Fast forward to December and I woke up to a 60 degree house. I called at 7:45AM and was told that all technicians were on service calls and that they could not give me an ETA but they would send a technician. After 4 hours, I did not hear back from them.

The pre-service tune-up is my reason for concern. Their marketing material as well as their website states (No Breakdown Guarantee) the fine print also states ""see dealer for details on discounts, warranties, and guarantees"". When I first called in, I notified them of the pre-service tune up and asked what the No Breakdown Guarantee included, and was told that it only covered if they determined the breakdown was due to something the technician did wrong. After not hearing back from them in 4 hours, I called and cancelled my service call. I then asked if I could get a copy of what was included with the No Breakdown Guarantee and was then told, that they didn't have any documentation on that and basically if there was a service call , the tune-up cost would be applied towards any service charges. I asked if I could get that in writing and was told they don't have that in writing either. A service call is more expensive than a tune-up.

I would stay away from a business that offers a hollow guarantee in order to gain a new client contact. I would consider this a deceptive business practice.

Elyse F.

After receiving a coupon in the mail for $93 to clear a line or it is free, we had one of their plumbers out. After wasting three hours of our time, they said they were unable to clear the line. They said that they would have to have another person come out with a camera to figure out the problem. There was more time wasted. When their certified camera tech came out he did not even bother running the camera. He said the line was below water, and that it was a whole other problem. We called out another company to look at the ""problem"" Thomas and Galbraith (T&G) said we had. Not only did the other company's guy say the line was not below water, he said that if the amount of line the T&G plumber said he ran was run, it would have been tangled in our tank. The guy from the other company then reached his arm into the line that was NOT underwater, and pulled out a fist full of roots. He said the liquid level (which was pumped less than 6 months ago,) was exactly where it should be. When my husband called T&G to see if they were going to infact clear the line, they said another method would need to be used. T&G quoted FOUR times the amount of the other company. They were insistent that my husband still use them because we were not charged for the first call. Not being charged was part of the coupon, not a special exception. Suffice it to say, we are going with the other company.

Nancy C.

are you serious???? we called early Saturday, they finally showed up late that evening and robbed us of $550.00 to replace a piece of pipe about 6 ;inches long. these guys are nothing short of thieves, they are not fast, they are not courteous and they were here for less than an hour and ;most of that time was spent with him outside in his truck. my advice is DO NOT CALL THESE A-- H----!!!!! I will continue to give these thieves negative reviews just to fill up ;my time and ;make me feel $550.00 better. THIEVES BEWARE

Al B.

Had a problem during flash floods of water entering the garage and basement. Thomas & Galbraith installed a check valve and back water valve to eliminate this problem. The workers (Adam Yager and Mike Schmit) were courteous, professional, and efficient. They even noticed some shoddy work perviously done by Roto Rooter and corrected the issue. The reason for not giving 5 stars is due to the salesman (Josh Clark) promising a 4 year warranty and we received what is assumed to be the standard 1 year warranty.

Sean S.

Terrible. Had a blocked pipe. They broke off my clean-out while trying to snake it. Then advised us that they needed to tear up the floor to replace sections of pipe for about $3000.
Called Roto-Rooter for a second look. Roto-Rooter fixed the blockage and cleanout for $300 (without needing to tear up my floor) Thomas and Galbraith were also combative, argumentative, and completely unprofessional during the whole process.

Deborah M.

I called to have a plumber to fix my leaking toilet. Made the appointment and the man canceled for another day. the NEXT week I called to see if someone was coming and they told me in the afternoon. I told them that I had told them from the first appointment that I work 2nd shift. I would get up twice for him to come at 9:00 A.M.
He finally made it by 12:30 P.M. Look at my toilet and told me it had to be replaced. It didn't. Just the insides changed. I ask him how long it would take and he said 3 1/2 hours. I told him that's why he was suppose to be there at 9:00 A.M. I work in a hospital and can not be late. He said oh we'll have to make another appointment.
I asked him how much was the job going to cost and he said about $500 ! I didn't need a new toilet. I told him no.
I called the company and talked to one person and then they sent me to a voicemail. I told them was it because I was a woman or because I was a senior that he was trying to get over on me. I haven't heard from them at all.
I give them a "" 0 ""
Deborah