ThermOil

Opting O.

Had a very similar experience to Valerie - they made a mistake, overcharged, never apologized, berated us over the phone, and they threatened us. Never using them again.

Rhonda M.

Thank you, thank you, thank you Thermoil! These guys came out to our Store in Burlington on short notice when our heating system kept turning off overnight and refusing to turn back on during last week's freezing temperatures. We would not have been able to open the store without heat. Thermoil got us back up and the heating system is now running better than ever! Thank you for a job well done - 10 stars!!!

Nicholas D.

Our heat stopped working at home and we called all around for anyone in the area who might be able to send someone out on a Saturday afternoon and most places were irritated, rude, and unavailable... but not Thermoil!

As soon as I called, Andreana was ready to help me even talking me through the necessary steps to getting my furnace working again, all over the phone. He was so nice, patient, easy to talk to, and very helpful, even though I am quite unfamiliar with heating systems. He made our weekend and we'll be sleeping warm tonight!

I will definitely be bringing my business back to the Watertown Thermoil whenever I need equipment or maintenance in the future.

joanna c.

First, I've read all these reviews and I think there is a national oil delivery company called Thermoil which gets atrocious reviews and a local heating and plumbing company Thermoil based in Watertown which gets fabulous reviews. Luckily my experience was with the latter.

After my regular service company came out late yesterday and told me I needed a new furnace at an outrageous price, I called around this morning for quotes and spoke to Angelo, the owner of Thermoil. After hearing that I had no heat, he came out this afternoon even though he was incredibly busy. He took one look at the furnace and said you don't need a new furnace and he fixed it in fifteen minutes. It just needed the water valve to be adjusted.

I cannot recommend him highly enough for his willingness to fit me in, his expert and his honesty.

Colin S.

Atrocious customer service. All I wanted was for a heat tech to come by and take a look at the banging pipes in my house, but the woman answering the phone was so rude, dismissive, and generally unhelpful that I didn't think it was worth the aggravation.

Alex M.

We had a technician arrive late for an appointment and instead of coming inside, he parked in front of our house, and took a nap in his van. Other appointments were just missed for no apparent reason.

Barbara H.

They are the best In the area! We have used them at various apartments over the years and just called for oil in our new house...We called today and they were here at 8:30pm! They have excellent customer service and professionalism...it was very much appreciated. Again, we have used a lot of companies for oil in the area, but Thermoil is the best.

F T.

We have used Thermoil for heating, cooling and plumbing services as we have moved around the area from Watertown to Belmont. Quality of work is excellent. Prices are competitive and often beat other competitors. They respond to emergencies in a short order. For non-emergencies, you need to be patient as it is the case with most building service companies. Excellent service all around.

Tara S.

I spoke with the representative from Thermoil this evening, and it sounds like they are trying to make sure they are more customer-service oriented. I have had better service from them this year. I hope that continues, and it seems like they are motivated to keep their customers happy.

Alysha M.

I called Thermoil for a few days before December 31st for an oil delivery but I was undecided. I called back last minute on the 31st, they were very busy but very friendly and I was told I would have heat by Friday the 2nd of January. I saw my heat was on the 31st so I called and the woman who always answers the phone told me they already made the delivery. I was thrilled, the service was great and I'd recommend them to all of my friends for oil.