Thermal Services, Inc

Joan B.

Don't call these people unless you are a member of their service. It seems like that is what they are selling. I paid $53 (service call)for tech to spend two minutes in my house not even getting under the sink or turning facet on to tell me most likely my bill would be $430. If I join service would be cheaper. They need to be honest with people when they call if they are going to pull this nonsense.

A H.

Be VERY cautious when calling them. We called and explained to them that we just needed a BID - an ESTIMATE before determining how to proceed. We didn't know if our unit was repairable or if it was time for a new unit. They charged us for the estimate! Any other company would have given us a free estimate, but not this company. We will never use them again.

Katrina S.

We've had a service plan for about four years or maybe more now. Every single technician that has come out has been not only knowledgeable, but super nice. They do all the small things that make for a good experience like wearing booties when necessary and being kind, personable, and explaining anything they need to explain in a way that is understandable to the lay person. I've only experienced above and beyond work from this company. The technicians are great. If they are slightly higher than others in town, then they are worth It. Plus, they seem to treat their employees right and that is also important to me. I'd rather see a company send two people for a one person job when things are slow and keep their employees on the payroll than giving me a slightly cheaper price. It means they have enough employees that are well trained during busy times. It's a win-win-win. Good for the company, good for the customer, and good for employees. Thermal Services has it right. Once we did experience a situation where, because our AC unit is so unusual and old, it stopped working after being serviced. Thermal services had a senior tech out to us immediately and fixed the problem at no charge. Nothing is ever perfect, so it is all about how you respond to situations that aren't ideal and Thermal does it right. We just switched addresses and had our new unit serviced and again they went above and beyond. I was so impressed. I wanted to move a vent and they did it at no charge since it took 5 minutes in this particular situation. Awesome work! LOVE this company!

M.P. R.

Excellent across the board! We've been with them for years. Service techs are professional, friendly, and helpful. The sales staff work with you to find the best solution for your needs -- never been up-sold. Office staff are always upbeat and friendly on the phone. The owner is one of the most compassionate persons I've ever dealt with. Highly recommend buying their service contract.

Charles K.

Thermal Services HVAC division is great. They usually clean-up after themselves (for some reason one tech forgot to replace the HVAC door and left a pile of debris on the floor). Their prices are generally fair, and they are always polite and considerate.

The plumbing division is totally the opposite. I can't fathom how two entities in the same company can be so different. They have offer excuses why they don't fix things I've requested, and they rarely clean-up after themselves. On several occasions they have tried to tell me that work was required when in fact it was not, and they wanted to replace my R/O reservoir for $450 when all it needed as to be recharged. (By the way, a three gallon R/O reservoir costs on the average of $85 and most people can replace them on their own.

While I have the plumbing contract for our tankless water heater to comply with warranty requirements, I will not call them for any other plumbing services. I am not at all happy with Thermal Services plumbing people. I would give 5 stars to the HVAC side of the business, but the plumbing side of the business pulls it down to 2 stars.

Mike S.

Before Mom passed and we took over the responsibilities of The House, she got a service plan with Thermal. I thought she was a smart woman then and I know now she was on of the smartest people I have ever known.
I work in maintenance and although I have to spell the word out every time I write it, I know a good thing. (I also have to spell out Michael and I have been writing it for 35+yrs)
Broderick (Brody) comes by twice a year to check and clean the HVAC/R system. Everything is checked. Down to amperage of the capacitor and Subcooling/Superheat calls. I know that my system is running at optimum ability and efficiency when he leaves. The techs have all been great and a little bit of money for peace of mind is worth it. I don't have to go buy filters when I know they have them on the truck. Usually I am the one who has to troubleshoot and repair units, but I like not having to do anything but sign my name on the invoice. I will continue to invest in my own comfort and would recommend that you do the same

Jason B.

Any place you look for HVAC services in the Omaha area, this is the first thing you'll see, so they do a great job advertising. Unfortunately everything else is suspect.

I called them out to a house that has been sold and is approaching closing date. The buyer's home inspector somehow pulled the fuse to the furnace and we needed a licensed HVAC technician to simply write an invoice stating the system was functioning. We didn't need a full diagnostic check or the system serviced, and it wasn't a case of us being cheap; it's not going to be our furnace anymore! We asked the tech to do exactly what we agreed to do for the buyer.

The tech stood there and took one look at it and said ""I'll tell you right now this furnace has a cracked heat exchanger."" In any case, he did his thing, system worked fine, he said there's a bunch of other problems that need to be addressed. He wasn't happy that we didn't want to address them. (Remember, not going to be our furnace) So he charges me 100.00, splits, and emails the invoice, which said... The system functions but air conditioner does not work well and client refused to do a full diagnostic check because they're trying to sell the house.

Yeah, I can send that to the buyer showing the system works. They'll be happy with that.

So I had to pay another HVAC service, Xtreme HVAC to come out and this is what they found: Not only was our system functional, the A/C worked perfectly, the heat exchanger was NOT cracked and if it had been, that was covered by the warranty for another 5 years.

I went to work and mentioned this experience to co workers and found that about half of my co workers have had the same problem with the same company. Basically, if you bring them out they will want to replace your entire HVAC system and they will punish you if you don't play along. Every single person I've talked to, at least 5 or 6 people, had the ""cracked heat exchanger"" and 2 of those replaced a whole furnace over it. 2 guys got a second opinion and found the heat exchanger claim was false, just like I did.

This is a business that is systemically unethical and it seems about half of Omaha already knows it. The other half calls them because their advertising is fantastic and they're getting enough new business to stay afloat. It's time for that to end. Tell your friends. Maybe if these people have to tighten the belt a little they will learn some ethical business practices.

Dan S.

1 star is too many. Very high priced about double the price of all other companies. Stay away

Nick M.

Stay away. Crooks. They don't care about you and the prices are outrageous. Don't have a clue what they are doing

Phil H.

If you are stupid or very rich this is your company. Was referred to them and it was a mistake. Run from any plumbing repair company that bids by the job. I needed a 1/2 inch copper T replaced due to a small drip. There needed to be four solder points and was quoted $85 per point plus $100 to show up. It would be $500 for a 45 minute job or about $650/hour. Thieves. don't doubt the quality of their work, just the pricing. Plumber coming tomorrow at $90/hr plus materials. Faucet Shop in Benson is the fair deal.