The Unstoppers Complete Plumbing

Sally H.

The company, which I had an issue with at first, made things right when given an opportunity to do so. Gary worked very hard to fix our problem. He was professional, had a great attitude and a very pleasant demeanor. He also called the next morning to follow up and see if everything was working properly. So it's my pleasure to update this review to reflect that they took care of us.

David G.

This company is a night mare. They were assigned by my warranty company. I called to set up an appointment which I did. Then I had to call right back and change it to the following day - which I did. Then the plumber calls me on the morning of the wrong day and says he's on the way. So that got cancelled. Then the next day comes and goes and no plumber. Meanwhile I had left a message on Monday, and again on Tuesday - I have the phone record to prove I made the call. Both times the guy says he never got a message. They also don't answer the call at 9:00 when they are suppose to be open for business. So then on the day of the appointment, around 1100 or noon, I call him. He tells me they are running behind - okay - it happens. Then he tells me they still plan on getting to me that day and they will call in the afternoon with an update. (And yes, the moon is pink.) So after no call I get back with him and he tells me its going to be the next day. I remind him that he told me he would call me with an update. He didn't remember that just like they never got my message off the answering machine. Okay, so the next day is here and I call them at 9:00, no one answers, leave message, no one returns it. I call back later and he assures me that they are in that area of the city and they will call me when he is on the way. Next text is from the tenant that the plumber has come and gone. They lied about me leaving a message (unless their answering machine is broke or they don't know how to use it) and they are incapable of doing what they say they are going to do or follow up on anything they say they are going to follow up on. I'd go find another plumber.

John H.

Horrible quoted one price the tried to charge price to more money and showed up 6 hrs late with no call absolutely horrible

Danny B.

Lynn is outstanding. Plumbing is never cheap, but he helped us make a good decision that was the best use of the money. He could have upsold us and taken us for more, but he didn't. All around a great experience, and I'll use them again if I'm in need of a plumber.

Cat M.

Excellent service. Denise in the office is professional and a good communicator. But, the star of the show was plumber Lynn who came to our home for a toilet leak repair. He has years of experience and it shows. I would highly recommend Un-Stoppers to any homeowner!

Angela P.

This company is a joke, they literally just charged my family $75 to tighten a bolt on our water heater. They were 3 hours late to my home and completely took advantage of my family.

Jessica S.

These people are awful. Lazy, unprofessional, and just plain rude. Please do not bother calling them, they are useless

Sam D.

The unstoppers proved to be both unreliable and unethical. They were scheduled to come out on a Friday and simply said """"sorry, we'll be out next week."""" Of greater concern was the work they did. They came to my home to fix a hot water heater (check for a leak). They determined that there was no leak. BUT, after they left, there was no hot water. While they were there, they made several changes / adjustments to the unit. When I called them, they lied, saying that they never touched the unit. They simply refused to come back to fix what they broke. Do yourself a favor: Find another plumber!!!

Sonya G.

Their service is deplorable...absolutely no customer service skills whatsoever. They charged me twice for the same job and didn't make an effort to resolve the issue. Ultimately got it resolved thankfully but no thanks to the rude employee at the Unstoppers...

Peggy S.

It is a shame there are so many super negative reviews on this company. I also had to use them because of warranty I have. They got the request for service on 9/21 and were out to check my water heater on 9/22. Determined it needed to be replaced, was back here today on 9/23. My service guy, Larry, was the epitome of a professional plumber. He most certainly knows his business. He is also very kind. After installing the heater, he waited a few minutes to be sure nothing leaked; sure enough he found a leak so he told me he wasn't leaving until the job was perfect. He stayed and fixed the leak - very minor, something needed to be removed and tightened. If I need plumbing services again I WOULD call them, BUT I would be requesting only Larry. I am very satisfied with the job that was done.