The Trenchless Co

Petra F.

The biggest shout out goes to the Trenchless Company for an amazing job on my new water service. From start to finish the crew was absolutely fantastic.

The crew demonstrated superior work and professionalism. I also want to thank the office Install Dept for stress-free, easy communication during the process. The customer service is above and beyond!! I highly recommend the Trenchless Company. Job well done!

Lindsay C.

Laird came out to my house not only with short notice but early!!!!! He was absolutely amazing with my pups, which of whom love him, and fixed our problem quickly! Also the ladies in the office were so delightful!

Tang L.

The technician Ray came out right in the middle of the promised 2 hour window to check our sewer line free of charge. He used a scope to check everything and noted it was clean while recording the entire video of the piping for documentation. Very friendly, knowledgeable and professional. Even gave me thoughts on why my concrete walkway was possibly sinking on one side (not sewer related). Excellent service!

Lauren M.

Rahmein at The Trenchless Co has provided the highest quality customer service I have experienced from a plumber. They provided twice the amount of communication requested, and even allowed me to specially request an employee. Although the original employee I requested was unavailable, they decided to match me with a senior employee Rahmein who was even more experienced and has provided exceptional customer service. He has been prompt, friendly, professional, hard working and provided exceptional value. Customer service is extremely important to me as I believe it is a dying skill, and Rahmein and the Trenchless Co have it. I was originally quoted a price from an after hours scheduling outsourced employee of their company. When he came, he recognized that the service was going to need additional work. He called his manager, discussed this and honored the original price, this was a significant discount to the company however it showed Rahmein and their company they valued their relationship with their customers long term over the short term price. I can tell that their customer service is what we call their unique value proposition in sales that defines the difference between them and other competitors. Customers want to buy from companies that they can TRUST, they not only buy the service. Despite this being a difficult job, Rahmein remained professional, understanding and friendly. I highly recommend Rahmein for your service, and that you ask for him. I stand behind The Trenchless Co and their service. His manager as well as very professional and provided great service. He is proactive and even called me additionally to ensure that I received proper communication regarding Rahmein's arrival.

I'd also like to add that the original fix request was $70 less than what Roto Rooter was going to charge. I will most definitely choose Trenchless in the future and recommend them to my friends and family . Thank you Rahmein, his manager and their team for providing excellent service.

Scott D.

After having another company come out to clear a clogged sewer line serving my kitchen, half bath, and laundry room, and having a bad experience, I called The Trenchless Company (TTC). The appointment was booked for between 5-7pm on a Saturday, but a technician became available earlier and arrived around 1:30pm. After snaking the sewer line for approximately 20 minutes, the technician. Manuel, was able to clear the line, which the other company failed to do after three attempts and some serious attempts at upselling overpriced and unnecessary services. I also have a follow up appointment in the next couple of days for a camera inspection of the inside of the pipes that was included in the very reasonable price of the service. I'll update this review as necessary after the next visit, but at this point, I would highly recommend TTC for plumbing repairs to friends and family without hesitation. Thank you Manuel and TTC for clearing the line and restoring the use of our kitchen and washing machine!

Karen G.

Nicholas was on time. Explained what needed to be done. Fixed the issue. Helped me understand what was going on. Very efficient and integrity in his attitude and professionalism!

Kathy S.

The Trenchless Company was awesome. Cleared a line that we have had problems with forever-and recommended a more permanent solution. Came back the very next day for that. Very reasonable too. Much less than we were expecting. Would definitely use them again.

Shannon A.

Simple to the point work. Had a pipe backing up and my manual snake wasn't doing the job. They came out same day, snaked it with a heavy duty line and was back to normal that night. No bs or extra work, $99.

Chelsea S.

Super fast and worked with the city to get the repair done for $99. They even took a video of their work for free.

lynn u.

Our tub wouldn't drain. We tried everything to try and unplug it ourselves, but nothing worked.
We had Rooter Hero come out first they charged $50 & quoted $2300 for a repair on the clean out replacement. The contract had absolutely nothing about the repair or the problem.
I had an appointment scheduled today with The Trenchless plumber, John Salada came out, cleared the drain, and if we have another problem with the tub within 30 days, he will return. It was $99. He was extremely personable, and he ran the snake 40 feet, not just 25 like the other gentleman.
I highly recommend the Trenchless Company.
THANKS AGAIN !!!