The Surfin' Plumbers, Heating & Cooling

Victor B.

If I could rate them as no stars I would. Horrible experience. I will spell out everything here so you can see exactly what I went through so you know this isn't just an upset customer for something small. This will probably be long, so be prepared. As a note, this isn't directed towards their techs. They were actually decent guys, but clearly this company is shorthanded and not ran well at all. I make the initial call, and they schedule a guy to come out and quote me on replacing my ducts. No problems there, its a sales call so it's done quick. The guy that comes out is nice enough, quotes me a price that seems high, but explains some things and makes me feel like it's a good choice, plus I needed them replaced fast as the former owners of the house smoked inside and with the hot weather and AC needing to be on, my house was smelling really bad. During his walk through he informs me of the job particulars and one thing that he said was the bedrooms without returns would have to have them put in with new building codes. (This tidbit will become relevant later in this review). So, I tell him let's go ahead and do it. This is a Friday and he tells me the company is slow right now, so they can come out and start on Monday. I mention that I will be in West Palm but will leave early Monday morning. He says great, they will be there in the afternoon to start the job and will finish Tuesday. Ok, great I think. I will arrange my work schedule so that I'm able to have them there Mon and Tues. Monday- I leave WP by 7am, and am home before lunch. I start doing things around the house and as I look, it's now going on 3pm. Wondering where they are, I call. The girl answers the phone to tell me that they won't be out there today. So no one was going to call to tell me that? Great, a day wasted. I share my disappointment with her that they didn't even call and was told they are short people because a tech had family emergency. Ok, still could have called. I'm told they will be out there the next morning. Tuesday- Yes, they came out, but not until the afternoon!! Remember this job was supposed to be completed this day and they are just getting started. I will add, this isn't a couple hour job. They are replacing the whole duct system and adding insulation. So they start the job, tech comes back down towards the end of the couple hours and takes notes on what they will need the following day for materials to complete the job. I ask him about the returns in the bedrooms that the first guy told me about, and he says he wasn't aware of that but would ask the guy. He tells me they will be back in the morning but have a training at the office so it would be probably around 9 or so. I tell him I'm unhappy and hope that their manager is aware. Wednesday- 11am I get a call that they are coming. Again I explain to the girl that I'm not happy. This job was supposed to be done already and now here we go again, they won't be on site until the afternoon. Sure enough it's about 1:30-2 before they arrive. This time different tech. He was frustrated because the list of materials he received was incomplete therefore informing me that the job wouldn't be finished today either. So they did what they could do, but yes, no way it would be finished today. He tells me that he will be there the following morning by 8:30 after they go to the supply house. I joke and say let's just say 9 to be safe. Through all of this I remained as nice as I could be to the techs because as mentioned above, they were nice and they were working hard when they were there. I tell him that I hope he knows how frustrated I am and that I hope a manager is aware, this is a different tech that I'm sharing my unhappiness with that I hope is getting back to someone. Thursday- They show up at 10am. This time I'm a little more frustrated but at least they are there before noon. The guys work hard for the whole day, but I inform them that I need to leave by 4. As this was supposed to be completed by Tues, I didn't think planning something on Thurs would be an issue. End result, the job wouldn't be finished today either, not that an hour would make a difference. So, I'm told it will be done tomorrow. Well it better be, as I was leaving Saturday for a few days. I also again ask about the returns in the bedrooms and this tech has no idea what I'm talking about. Friday- They show up nice and early. Only took a week to do that. They work throughout the day to get the job done. At the end of the day, the tech tells me they are done. Nice enough guy and I know that they did their best. Summary: This was a very expensive job. I had to finance it. I had to take a whole week off of work. Their trucks left oil spots. Not ONCE was I contacted by an owner or manager for my troubles. That's what I'm most upset about. DO NOT USE THEM! Read reviews, I wish I would have before using these guys. Lesson learned I, and it was a hard one.

David M.

They did an estimate for me of $2,500 for a plumbing job. I was amazed at their overpriced estimate so I had another company do it and it only took 1 hour to repair. The Surfin' Plumbers told me they don't work by the hour. A convienent way to rip people off. Stay away from these guys unless you want to get fleeced!

Amy M.

Will never use again. They were supposed to come by 12pm, called at 11:15 to say someone was on the way. I finally called back at 12:30 for them to tell me they are overbooked and no one is coming. Disgusting. I now have a running toilet and leaky garbage disposal when I could have called 10 other plumbers by now.

Kristen R.

I can not say enough about this company and the work they did for our family... We were in a bad situation with our new home. We knew something was wrong as we had a lot of dirt in our home on a daily basis and could not understand why??? The Rep Ryan from this Company came out and discovered what was going on and he arranged for Chris, Rick & Arron to came out.These 3 men worked very hard to correct these issues especially Chris as he cleaned the outside air handler in which was impacted with construction Deb-re and dirt. Chris, was joined by Rick and Arron in which replaced the crushed duct work that was being crushed under the plumbing pipes as well as laying on the ground with holes. This is how the dirt was entering into our home. They took this job to heart and you could tell that they really wanted to make this bad situation right for us... We are very Thankful that we found the Surfin Plumbers and their dedicated staff... I would not go any place else... as this company has A/C covered 100%!!! Thank you, so much!!! Ryan, Chris, Rick, Arron, Nancy, and Cathy for all of your Team work in getting our home to a breathable level of good living... Kristen, Bryan, Halie & Nelly...

Stephen F.

Two stars and I'm being very generous. They have one mission and it's not service. It's to tell you that you need big expensive repairs right now. I fell for it on the A/C. They left me with a huge bill and a bunch of broken promises. Later they did the """"free"""" plumbing tune up inspection. What a joke. Thats when I was told I needed to immediately fix this and fix that and I had to replace my water heater asap. Almost $3,000 quote. Well I didn't do any of it and months later guess what...... no problems. Big scammers. Find someone else to call.

Hunter O.

Had the misfortune of being WIPED OUT by this franchise's exorbitant price inflation and shoddy workmanship on a number of occasions before learning the valuable lesson, doing a little research, and hiring a professional.

Millie O.

These guys rescued me from a horrible experience where I had two AC breakdowns in 10 days with no air for several days after dealing with another local company. They came in and installed a new central unit for way cheaper, found an installation done a the time the house was built that needed repair with no additional charge AND gave me a new thermostat and outside leaf cover. I can't say enough good about them. Thumbs up!

Sarah J.

Called and told them the only toilet in the house was stopped up. They quoted me to come out at 3 at which at 9:30am, told them I would need someone sooner than that, and I was gonna call around to get someone sooner. Ms. Jen (I think that's her name) said """"oh hang on let me call the dispatchers and see what we can do for you. Okay, I put you down as an emergency, so you will have the next available dispatcher."""" Here it is 2:45pm and still no plumber. Why lie to me? Just so you can make that extra money. I have a life, I cant just wait around all day for something I needed fixed 6 hours ago. Called Wyman Plumbing. He will be here in 10 minutes. Should have read the yelp reviews first!!

Bonnie S.

Will sell you a service plan, then when you cancel it the next few days due to horrid work they say fine and keep charging your card, like I wouldn't notice? They are salesmen not to be trusted

J Z.

I would not recommend. I had them quote a stainless steel free standing laundry sink install with faucet. This was pre plumbed by the builder. They quoted 862. I had it done for 200 for time and materials. Took the plumber less than 2 hours! WAY OVER PRICED!!!!