The Surfin' Plumbers, Heating & Cooling

Savaluse H.

Absolutely horrible!!!! They just tried to charge us $10,000 for plumbing to add a new bathroom in our garage. We called the inspectors office and they said almost everything that surfin plumbers told us that we HAD to have was unnecessary! Our new total is $3100! That's a HUGE difference! Horrible company!

Brenda W.

My wife and I have been customers of the Surfin Plumbers for over eleven years. The company has always been responsive to our plumbing problems and its staff is experienced and courteous. We have an annual service contract which provides a discount on materials used and preferred response times when we have a plumbing problem. We would recommend Surfin Plumbers without hesitation.

Rayu P.

Called the Surfing Plumbers to service my hot water heater. Turned out my unit was over fifteen years old and had buildups of rust and sediment that needed to be cleaned up and drained , after discussion with their representative, I decided on a new install. Tab and Ricky showed up timely and installed the new hot water heater with precision and professionalism. The work was completed timely and the overall job was was done to perfection and at a very reasonable cost.

John C.

I can not say enough about this company and the work they did for our family... We were in a bad situation with our new home. We knew something was wrong as we had a lot of dirt in our home on a daily basis and could not understand why??? The Rep Ryan from this Company came out and discovered what was going on and he arranged for Chris, Rick & Arron to came out.These 3 men worked very hard to correct these issues especially Chris as he cleaned the outside air handler in which was impacted with construction Deb-re and dirt. Chris, was joined by Rick and Arron in which replaced the crushed duct work that was being crushed under the plumbing pipes as well as laying on the ground with holes. This is how the dirt was entering into our home. They took this job to heart and you could tell that they really wanted to make this bad situation right for us... We are very Thankful that we found the Surfin Plumbers and their dedicated staff... I would not go any place else... as this company has A/C covered 100%!!! Thank you, so much!!! Ryan, Chris, Rick, Arron, Nancy, and Cathy for all of your Team work in getting our home to a breathable level of good living... Kristen, Bryan, Halie & Nelly...

B S.

We were having what we thought was a problem with our water heater. Ben came out and checked it for us. We are so thankful for his expertise and his honesty. We hope to get several more years of use out of our water heater. Ben even advised us about our A/C warranty. Thanks Ben!!!

Karen B.

If I could rate them as no stars I would. Horrible experience. I will spell out everything here so you can see exactly what I went through so you know this isn't just an upset customer for something small. This will probably be long, so be prepared. As a note, this isn't directed towards their techs. They were actually decent guys, but clearly this company is shorthanded and not ran well at all. I make the initial call, and they schedule a guy to come out and quote me on replacing my ducts. No problems there, its a sales call so it's done quick. The guy that comes out is nice enough, quotes me a price that seems high, but explains some things and makes me feel like it's a good choice, plus I needed them replaced fast as the former owners of the house smoked inside and with the hot weather and AC needing to be on, my house was smelling really bad. During his walk through he informs me of the job particulars and one thing that he said was the bedrooms without returns would have to have them put in with new building codes. (This tidbit will become relevant later in this review). So, I tell him let's go ahead and do it. This is a Friday and he tells me the company is slow right now, so they can come out and start on Monday. I mention that I will be in West Palm but will leave early Monday morning. He says great, they will be there in the afternoon to start the job and will finish Tuesday. Ok, great I think. I will arrange my work schedule so that I'm able to have them there Mon and Tues. Monday- I leave WP by 7am, and am home before lunch. I start doing things around the house and as I look, it's now going on 3pm. Wondering where they are, I call. The girl answers the phone to tell me that they won't be out there today. So no one was going to call to tell me that? Great, a day wasted. I share my disappointment with her that they didn't even call and was told they are short people because a tech had family emergency. Ok, still could have called. I'm told they will be out there the next morning. Tuesday- Yes, they came out, but not until the afternoon!! Remember this job was supposed to be completed this day and they are just getting started. I will add, this isn't a couple hour job. They are replacing the whole duct system and adding insulation. So they start the job, tech comes back down towards the end of the couple hours and takes notes on what they will need the following day for materials to complete the job. I ask him about the returns in the bedrooms that the first guy told me about, and he says he wasn't aware of that but would ask the guy. He tells me they will be back in the morning but have a training at the office so it would be probably around 9 or so. I tell him I'm unhappy and hope that their manager is aware. Wednesday- 11am I get a call that they are coming. Again I explain to the girl that I'm not happy. This job was supposed to be done already and now here we go again, they won't be on site until the afternoon. Sure enough it's about 1:30-2 before they arrive. This time different tech. He was frustrated because the list of materials he received was incomplete therefore informing me that the job wouldn't be finished today either. So they did what they could do, but yes, no way it would be finished today. He tells me that he will be there the following morning by 8:30 after they go to the supply house. I joke and say let's just say 9 to be safe. Through all of this I remained as nice as I could be to the techs because as mentioned above, they were nice and they were working hard when they were there. I tell him that I hope he knows how frustrated I am and that I hope a manager is aware, this is a different tech that I'm sharing my unhappiness with that I hope is getting back to someone. Thursday- They show up at 10am. This time I'm a little more frustrated but at least they are there before noon. The guys work hard for the whole day, but I inform them that I need to leave by 4. As this was supposed to be completed by Tues, I didn't think planning something on Thurs would be an issue. End result, the job wouldn't be finished today either, not that an hour would make a difference. So, I'm told it will be done tomorrow. Well it better be, as I was leaving Saturday for a few days. I also again ask about the returns in the bedrooms and this tech has no idea what I'm talking about. Friday- They show up nice and early. Only took a week to do that. They work throughout the day to get the job done. At the end of the day, the tech tells me they are done. Nice enough guy and I know that they did their best. Summary: This was a very expensive job. I had to finance it. I had to take a whole week off of work. Their trucks left oil spots. Not ONCE was I contacted by an owner or manager for my troubles. That's what I'm most upset about. DO NOT USE THEM! Read reviews, I wish I would have before using these guys. Lesson learned I, and it was a hard one.

Bryan S.

I give this company 1 star it's because I have to put one star and it's for the constant bullshit they feed their customers and put them through. My wife and I had used them to install an HVAC unit back in December of 2018. We had previously signed up for their Monthly program so we would be sent to the front of the list for repair calls and emergencies... In July we had an issue that they came out to check and said we needed a new fan unit because it just kept running even with the system shut off. After lying to me about when the part was to be delivered after calls wondering why they hadn't call, I was told the part wouldn't be there till the following week and they scheduled me a """"first call"""" for the agreed upon day. (So this is the first rescheduled time) On the day they were supposed to come out as """"first call of the day"""" I ended up having to call them at noon to see why they hadn't shown yet. Was told that they would be out soon. They didn't show up until 5pm. They replaced the fan unit and it didn't correct the problem. They said that we would need to run a new thermostat wire and the tech """"rigged"""" the fancy wiring it directly to the compressor so it would shut off as it was running constantly for two weeks while I waited for them to get their shit together. (only way to shut the fan off was to kill power at the breaker to the HVAC unit) In Florida summer heat, that wasn't going to happen... So now we have a extra pricey electric bill and still no real fix and have to schedule another day for them to come out because it's """"Too late in the day"""" for them to run the wire. After not hearing anything for two days I call to find out why I hadn't heard from them, and schedule a date once again. (2nd time scheduling for the same issue) That day came around and once again I wait to hear from them...nothing. I called again, even got transferred to their Customer Care Manager, Leslie that didn't really do much for me, said they would give me 2 years of the monthly program for free... Woooo. BULLSHIT. So Then they give me anther date (3rd reschedule 4th overall... two weeks later, which is today,(9/11/19) and FIRST CALL of course, I end up calling them at 9:30am as I hadn't heard anything. I get told that they sent the techs to another call that was an """"emergency"""" and they would let me know when they would be out. 4 hours later I get a phone call saying they wouldn't be out until after 5pm. Kiss my ass... I told them that wasn't going to work for me as we already had evening plans because we expected the job to be done by 4pm, not starting at 5. SO now we wait again with no answers... SURFIN' PLUMBERS IS A JOKE!

Marianne S.

This company put my sister and her husband through hell. Saying they will be there at a specific time and not showing up at all, to hooking up the showers wrong and having to ruin day old tile and drywall work they just paid to get up, to saying """"sorry, we will send three guys out tomorrow and they will finish the job"""" but only one showed up and didn't finish. This is wrong. It is BAD business to make commitments you can't keep. It has delayed other jobs and/or created more things to get fixed now. They have paid more money to fix this company's delays and issues at this point. Shame on this owner for not stepping in on this terrible job and lack of service. Would absolutely NOT recommend.

Irene M.

Will never use again. They were supposed to come by 12pm, called at 11:15 to say someone was on the way. I finally called back at 12:30 for them to tell me they are overbooked and no one is coming. Disgusting. I now have a running toilet and leaky garbage disposal when I could have called 10 other plumbers by now.

Iliana L.

Called and told them the only toilet in the house was stopped up. They quoted me to come out at 3 at which at 9:30am, told them I would need someone sooner than that, and I was gonna call around to get someone sooner. Ms. Jen (I think that's her name) said """"oh hang on let me call the dispatchers and see what we can do for you. Okay, I put you down as an emergency, so you will have the next available dispatcher."""" Here it is 2:45pm and still no plumber. Why lie to me? Just so you can make that extra money. I have a life, I cant just wait around all day for something I needed fixed 6 hours ago. Called Wyman Plumbing. He will be here in 10 minutes. Should have read the yelp reviews first!!