The Solar Store

Eli C.

Replaced an old solar water heater. Crew was on time and performed the work with care. Very friendly crew. Will use again.

Michael K.

Problems, Problems, Problems.
The solar system installed by the Solar Store in 09/2017 is not reliable and has suffered lengthy outages the last 3 summers, including this one. Outages: 6/2019-9/2019; 5/2020-10/2020; 6/2021-???. System has been plagued with ground fault errors and blown inverters (about 6 so far). A technician on 6/17 ruled out the inverter for the latest issue but could not correct the ground fault error; the next time they're scheduled to come out is 2 weeks after the initial visit. Outages during summer months caused thousands of dollars in electric bills I should not have incurred. When problems are identified, it's taken months to get them resolved. In 9/2020 the owner of Solar Store indicated I should send her my electric bills and she'd work to figure out a reimbursement. I've heard nothing since she confirmed receipt of the bills.
I consider the system a lemon. And when problems arise, I would expect a much quicker turn around on getting the system operational again.
I recommend against doing business with this company.

N W.

They deserve zero stars.

In the summer of 2020 (right after we put a brand new roof on our home), we had The Solar Store install solar coils for our swimming pool. We explained that our new roof was silicone and asked to make sure that their product wouldn't damage our new roof. We were assured they would not. January 2021, our roofer was inspecting our roof and found significant damage from their solar coil install. I contacted the company and they were originally responsive. They sent an installer out right away to check it out. He told me that the person/group that finished the install (wasn't him) did it wrong and that they were no longer with the company. He wanted to fix the roof but I asked him to please provide HOW they would fit it as they are NOT a roofing company and I wanted to make sure my warranty with MY roofing company was still valid if they fixed it. Weeks went by with no response. I received the estimate from my roofing company in early February and sent it to The Solar Store. I was told it was forwarded to management. We have tried to call numerous times and keep being told we will get a return call. No calls or emails have been returned. At this point, we are over a month out from the initial contact with them to tell them about the issue. And with rains coming, I can't wait for the repair to happen - I need to schedule it and do it now. We also have an issue where they drilled through the outer (fence) wall and that entire section is cracked from their hole to the top of the wall.

Robert P.

the tech was on time with his mask on, professional, knowledgeable and friendly. their price was the best i could find.

April B.

I read reviews Of The Solar Store on my neighborhood Facebook page, all of which were negative. As a result, I was going to avoid The Solar Store. But it turns out, it is the only place that could do an urgent solar water heater replacement in Tucson.
So I gave them a call. The customer service, scheduling, repair and repairmen were great.
I wondered why there were all those negative Facebook reviews. Then the invoice came.
The entire great experience was ruined over dishonest accounting practices. The estimate and invoice was extremely shady and dishonest. Speaking with Sarah over the phone about the charges quickly turned snarky and rude.
Long story short-my estimate included labor and parts for a repair that may not need to happen but they put it on, just in case. The repair did not happen so when the invoice came including those charges, I asked for them to be removed. Sarah removed the charges but then she increased my labor charges from 3 hours to 10 hours (completion certificate from the repairman showed 4 hours) and then sent me a back dated invoice. When I asked about the new charges, she said I had asked for an updated invoice, so she created an updated invoice. Bottom line, they were going to charge me that amount and change the invoice any way they wanted to ensure I paid the original amount instead of paying for work that was actually done.
Hopefully others in need of a new water heater will have better luck finding a repair place other than The Solar Store. I would give zero stars if I could.

Dan S.

From the time we said go the permit was obtained quickly.
The tech showed up the day before installing a new electrical box for the house. Made sure he would have everything required the following day.
Adam showed up promptly at 7:00. TEP was on site ready to get started.
What could have been a very long day was completed earlier than expected and without a hitch.
No comebacks required.
Highly recommended.

Sage M.

We were having trouble with our RV solar controller so we took it in to the solar store for testing or advise. We spent quite awhile with Katharinegoing over everything and she was so delightful to work with. Very professional and really knows her stuff. I will definitely be going back for any further solar needs. Thanks again Katharine!

Karl J.

I just returned from installing a new controller at my place out of state. 20 years ago I purchased a system from these wonderful people for this remote high altitude location that would have enough power to run the place and then some. the solar store designed the whole thing and walked us through the installation. everything installed easily as they said it would. and worked exactly as they said it would. we updated the controller and put in a new battery (the 2nd in 20 years). the kind and gracious owner Katheryn suggested and pre adjusted the new one before we drove the long rugged drive. She did not want us to get there and find the tiny switches to be a problem. what a nice lady! the whole experience with them was wonderful---from making sure we bought the correct items 20 years ago and the how to's on installation of same as well as the 2 batteries and updated controller,every aspect was professional, accurate, and helpful. they made it sooooo easy.it still functions flawlessly today. I recommend with neither hesitation nor reservation these people and their fine business. jkj

Art M.

So the salesman Kevin promises everything and delivers on nothing. The owner is his wife so she could care less. We signed up, got the system and had it for 3 months before it was actually on line and producing power we could use. Kevin kept throwing the blame at the power company when in fact his company failed to submit the plans properly, not once, but twice. Now for the topper: we were told we would not need to make any payments on the loan until the system was ""Live"" and we were receiving power from our new solar panels. On the day Kevin's crew completed their portion of the installation I was told by Kevin that we needed to tell the finance company the work was complete. The finance company asked if the unit was fully functional....well my mistake I told them the work was complete. It is NOT COMPLETE until the meter is running. So for 3 months now, I am paying my full electric bill plus the monthly payment for the panels. I would highly recommend using another vendor for Solar.

James B.

Where to begin. We had a challenge in lighting an area without installing high voltage from the panel to the light location. Looking at the cost of over 400 feet of underground high voltage versus a battery powered system with solar panels. So happy with the sales process, follow up and installation.